Mirakl Connect is an enterprise marketplace that can help you scale quickly by managing all your selling channels in one place. ShipStation's integration with Mirakl Connect allows you to import orders into ShipStation from your Mirakl marketplace as well as other stores you have connected to Mirakl Connect.
Interested in getting started with Mirakl Connect? Fill in their online form to get started! When signing up, please let Mirakl Connect know that you have located them via ShipStation to ensure a smooth onboarding process.
Connection Requirements:
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An active account with Mirakl Connect.
Please refer to the Mirakl Documentation Portal to get started with Mirakl Connect.
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Your Mirakl Connect admin username and password.
If you need to locate your Mirakl account admin username, log into your Mirakl account and go to
Settings > User Management
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Order Import Requirements:
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Must include a Ship To address.
To connect your Mirakl store to ShipStation:
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Select Mirakl Connect.
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Click Connect.
You will then be directed to log into your Mirakl account. Enter your Mirakl account admin username and password to grant ShipStation permission to send and receive order data from your Mirakl store.
After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.
Prevent Duplicate Orders with Shopify
To prevent importing duplicate orders, either disable the order synchronization of Shopify within Mirakl Connect or set the stores to Inactive within ShipStation. See the section below for details.
If you plan on using Mirakl Connect with Shopify, use one of the two methods described below to prevent importing duplicate orders.
Add Source Column on Order Grid
In the Order Grid, click on the Columns button and select Source. This will help identify which store the order originated from.
The ShipStation integration with Mirakl Connect supports the following standard features:
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Supported? |
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ShipStation Status |
Mirakl Status |
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Awaiting Payment |
AWAITING_ACCEPTANCE |
Awaiting Shipment |
AWAITING_SHIPMENT |
Shipped |
SHIPPED |
Cancelled |
REFUSED ACCEPTANCE_TIMEOUT FRAUD_CHECK_FAILED FRAUD_CHECK_TIMEOUT REFUSED_PAYMENT PAYMENT_TIMEOUT, CANCELED REFUNDED AUTOMATICALLY_CLOSED |
On Hold |
CHANNEL_SPECIFIC |
This table indicates which data ShipStation sends to Mirakl with the marketplace shipment notification:
Field |
Sent to Marketplace? |
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Status Update |
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Tracking Number |
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Carrier |
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Service |
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Carrier Fee |
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Item Information |
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Mirakl Connect connects to a huge selection of order sources, some of which ShipStation also integrates with. If you have the same store connected to your Mirakl Connect account as well as to ShipStation, both stores could import the same orders. ShipStation and Mirakl Connect have integrated in a way that will prevent duplicate orders from most channels, except Shopify and other channel aggregators like Rithum. For these integrations, you must choose which channel you prefer to import your orders from.
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To import from Mirakl: Set Shopify or the multi-channel integration to Inactive in ShipStation.
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To import from the direct store connection: Disable the Shopify connection within Mirakl Connect. Other multi-channel integrations are not compatible with Mirakl Connect. You must choose one or the other.
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Because Mirakl Connect API does not yet support order or item weight we suggest that you set the weight inside of ShipStation. This can be done in bulk via CSV or individually.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Invalid Shipping Address |
For U.S. orders,ShipStation validates addresses against the USPS address validation database. For other supported countries, ShipStation validates addresses against the Melissa Database. The Address Validation article has more details on how ShipStation handles address validation. |
Importing duplicate orders from Shopify. |
If you want to import your Shopify orders through Mirakl Connect, set the Shopify store to inactive within ShipStation. If you prefer to use the Shopify integrations in ShipStation, log in to Mirakl Connect and disable the order synchronization for Shopify from there. |
Duplicate order imports |
Other multi-channel integrations, such as Rithum, are not compatible with Mirakl Connect. Check if you have a multi-channel integration connected to ShipStation. If so, set the other multi-channel integration to inactive. |