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International Bridge

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ShipStation Content Team

Updated

Details about ShipStation integration with International Bridge. Includes requirements, connection process, and features.

International Bridge provides high-quality, small-parcel shipping services to some of the largest ecommerce retailers in the world. They offer domestic and international shipping services that efficiently and effectively reach consumers in all areas of the U.S. Sign up for an account with International Bridge to get started!

International Bridge Integration Requirements

Connection Requirements:

  • An active account with International Bridge.

  • Your International Bridge email address, password, and optional Origin Warehouse.

Connect an International Bridge Account to ShipStation

To connect your International Bridge account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the International Bridge tile and click Connect.

    International Bridge logo on tile with button that reads, "Connect".

  5. Enter your required International Bridge email address and password, optional IB Origin Warehouse , and choose an Account Nickname for you to identify the carrier account in ShipStation.

  6. Click Connect.

Connect International Bridge to ShipEngine

To connect your International Bridge account in the ShipEngine dashboard:

  1. Select Carriers under the Setup section.

    Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the International Bridge tile from the Available Carriers pop-up window.

    International Bridge logo on tile with button that reads, "Connect".

  5. Enter your International Bridge email address , password, and (optional) IB Origin Warehouse into the corresponding fields.

  6. Click the Connect button.

Available Features for International Bridge Integration

The ShipStation integration with International Bridge supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Third-Party Billing

ICON_greencheck.png

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

ICON_redx.png

Tracking

ICON_redx.png

Automatic Tracking

ICON_redx.png

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-Package Shipping

Red X mark. Unsupported feature. No.

Supports PUDO (pick-up/drop-off)

Red X mark. Unsupported feature. No.

Supports Unicode characters on labels (Kanji, Cyrillic, etc)

Green checkmark. Supported feature. Yes.

International Bridge Blue Domestic Services

  • IB Standard

  • IB Expedited

  • IB Non Con Standard

International Bridge Blue Package Types

  • Package

  • Custom Packages

Additional Features for International Bridge

The ShipStation integration with International Bridge allows for the following additional features:

Feature

Description

End of Day (EOD) forms

EOD forms are required, and a PDF is sent from International Bridge to ShipStation for printing. There is a late manifest penalty if a label is used without being manifested.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package ShippingSupports Unicode characters on labels (Kanji, Cyrillic, etc)

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package ShippingSupports Unicode characters on labels (Kanji, Cyrillic, etc)

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