You can cancel your ShipStation subscription at any time. Keep in mind, your subscription will be valid until the last day of your billing cycle, so you can continue to use ShipStation fully until that time.
Once your subscription has been closed for 30 days, if you have any remaining funds in your ShipStation Balance we will automatically process a refund in the next 14 business days.
When you cancel your ShipStation subscription, several things will happen.
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You can still log in to ShipStation, but only the
Account > Payment & Subscriptionsettings will be available to view (should you want to resubscribe). -
You will not be able to run any reports from your ShipStation account. Be sure to run any reports you need while your subscription is still active.
Remaining Stamps.com Balance
If you have a Stamps.com account connected to ShipStation with a balance, please contact Stamps.com directly if you'd like to also close that account and request a refund.
Call (855) 860-7867 (Hours: M-F, 8am to 8pm CST) or email shippersupport@Stamps.com
Free Trials vs Active Account
Only active accounts have to option to cancel. Cancelation is not available for free trials. Trial accounts are not charged a subscription fee until you choose an active plan type.
To cancel your subscription:
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Click the Cancel Subscription link at the top of the page to start the cancellation process.
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Follow the on-screen instructions.
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Optional: Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
If you have previously canceled your account, you can reinstate it by re-selecting or changing your subscription plan and updating your billing details.
If your account has been canceled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
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Log in to ShipStation using the same username and password you used previously on your account.
ShipStation will open to the Payments & Subscription page.
If you cannot log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.
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Click Edit in the Subscription section.
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Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.
If your billing information is still saved in ShipStation, this pop-up will be skipped.
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Save your changes.
Your account will be reactivated and you can access the rest of the app to start shipping again! Your new billing period will start the day you reactivate your account.