You can cancel your ShipStation subscription at any time. Keep in mind that your subscription will remain valid until the last day of your billing cycle, so you can continue using ShipStation until then.
Before you cancel, note the following:
Account Access
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After your subscription ends, your account access will be limited.
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You can still log in to your account, but access is limited to Payment & Subscription settings, where you can resubscribe.
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You will not be able to run reports. Be sure to download any reports you need before your subscription ends.
Billing
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Your subscription remains active until the end of your current billing cycle.
Refunds
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US-based Accounts: If your subscription has been closed for 30 days and you have a remaining ShipStation Balance, a refund is automatically processed within 14 business days.
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Non-US Accounts: If your account is based outside the United States, contact ShipStation Support to request a refund of any remaining balance after closing your account.
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Stamps.com Balance: If your Stamps.com account is connected and has a remaining balance, contact ShipStation Support to request a refund after closing your account.
Free Trial Cancellations
Free trial accounts can be closed at any time from Settings > Account > Payments & Subscription. Only active paid plans require subscription cancellation.
To cancel your subscription:
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Click the Cancel Subscription link at the top of the page to start the cancellation process.
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Follow the on-screen instructions.
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Optional: Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
If you have previously canceled your account, you can reinstate it by re-selecting or changing your subscription plan and updating your billing details.
If your account has been canceled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
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Log in to ShipStation using the same username and password you used previously on your account.
ShipStation will open to the Payments & Subscription page.
If you cannot log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.
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Click Edit in the Subscription section.
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Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.
If your billing information is still saved in ShipStation, this pop-up will be skipped.
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Save your changes.
Your account will be reactivated and you can access the rest of the app to start shipping again! Your new billing period will start the day you reactivate your account.