This FAQ guide provides answers to common questions about managing stock levels across multiple platforms using ShipStation's Inventory Sync feature. It covers essential concepts like defining sources and targets, troubleshooting sync discrepancies, and customizing the quantity of stock sent to each of your selling channels.
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What value do you sync?
For a given SKU, ShipStation will sync what we call your “In Stock” count, which could be considered the stock you have available to sell. To calculate this, we take your On Hand counts from your ShipStation Inventory, then subtract any committed stock (orders in Awaiting Shipment status with this SKU in them) and send that count to each target.
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Can I customize the quantity synced to my targets?
Yes. You can set a minimum or maximum quantity, apply buffer stock, or sync a specific percentage of your available inventory. To learn more, visit Configure Inventory Sync Settings.
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Can I sync a specific percentage of my inventory to each target?
Yes. You can set a custom percentage to control how much of your inventory is synced to each target. To learn more, visit Configure Inventory Sync Settings.
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Do Product Bundles sync?
Yes! Product Bundles are supported and now sync properly with inventory sync.
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Do Product Aliases sync?
Yes!. Product Aliases are supported and now sync properly with inventory sync.
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Can I select which SKUs from my store are synced?
No. At this time, you cannot select which SKUs are synced. All SKUs listed in your Inventory tab will be synced to the stores they are listed on. If you disable inventory tracking for a specific SKU, it will not be synced. See the 'Do Not Track Inventory' Option section of our Internal Inventory Settings article.
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Can I sync products based on Product Name?
No. At this time, inventory is synced only based on SKU.
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What is Committed, and why is it included as an inventory count?
Committed is the quantity of a SKU necessary to fulfill all active orders. This count is set automatically once orders are received in ShipStation.
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How do I pick the warehouse in Shopify that my inventory syncs to?
ShipStation allows you to select which Shopify location receives inventory updates. By default, inventory sync targets the first warehouse you created. To change the target location, visit Map a Warehouse as Your Target for more information.