When using ShipStation Carriers to ship with FedEx, there is no need to open your own FedEx account. Instead, you can start creating FedEx labels quickly and easily as soon as you enter your billing details into ShipStation. FedEx from ShipStation is now available to US- and Canada-based ShipStation accounts, offering both domestic and international services.
FedEx - Active Service Disruptions: Middle East Service Update
We continue to evaluate the situation in the Middle East. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so and in line with local guidance. Customers shipping to or from the region may experience extended transit times.
The safety and security of our team members is our top priority, alongside our commitment to providing the best possible service for our customers. We are closely monitoring the situation and operating according to guidance from local authorities.
For the latest shipment status information, track your shipment at fedex.com. Please continue to check this page for updates.
Consistent with the provisions of the FedEx Service Guide, affected shipments are not eligible for a refund or credit under the Money-Back Guarantee policy.
Russia and Belarus Service Suspension
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Initially reported February 24, 2022; Last confirmed January 26, 2026.
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A ShipStation account based in the US, UK, or Canada.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Additional Surcharge adjustments may apply, even with accurate Weights & Dimensions.
Charges for additional handling and Adjustment Processing Fees may apply due to the packaging type or other concerns. See our ShipStation Carrier Adjustments page for details.
To activate ShipStation Carriers, you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Carriers Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.
FedEx from ShipStation supports the following standard features:
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Automatic Tracking |
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FedEx from ShipStation provides the following additional features:
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Feature |
Description |
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Multi-package Shipping |
Supported for these FedEx from ShipStation UK International services only:
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Pickup Scheduling / Pickup Cancellation |
Supported for these FedEx from ShipStation UK services only:
If you void a label, it will also void a pickup. See our Schedule a Pickup page for details. |
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Paperless Label/QR Code |
Supported for FedEx Priority - Drop Off |
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Prepaid Duties and Taxes (DDP) |
Enables you with access to discounted international shipping fees and a reliable, all-inclusive shipping cost at the time of label creation. See our Bill International Duties to Payor of Shipping Charges workflow guide and our Pre-Paid Duties and Taxes Guaranteed page to learn more. |
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Brokerage Fees |
No additional brokerage fees for FICP shipments to Canada or any other country. Those fees are included in the price already. |
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Money Back Guarantee (MBG) |
For accounts based in the United States, FedEx from ShipStation supports Money Back Guarantee (MBG) for shipping services. MBG is not available in other countries. |
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Carrier Insurance is available through ShipStation only. |
Any shipments over $100 USD or CAD need to use ShipStation insurance options. Contact ShipStation Support to file a Claim. |
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Saturday Delivery |
Saturday Delivery is only for FedEx Home Delivery® and Express services to eligible destinations. A fee is associated with this service. |
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Picture Proof of Delivery Confirmation |
For qualified residential deliveries, Picture Proof of Delivery (PPOD) is available as a confirmation type. PPDO is unavailable for USPS-delivered Ground Economy shipments. |
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Return Labels |
Return labels do not provide tracking updates to ShipStation. |
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One Rate services will use dimensions to automatically select the best package type |
If you do not select FedEx-specific packaging for a One Rate service, the packaging type will be automatically selected based on dimensions for both rate calculation and label creation. The FedEx-specific packaging is required to properly calculate the rate for the One Rate services, but you can still use your own box or packaging if it meets the dimensions restrictions. |
FedEx from ShipStation provides a variety of services and package options that differ depending on whether your account is based in the US or Canada. Available services include:
FedEx Domestic Services
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Shipping Service |
Carrier Code |
API Code |
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FedEx Ground® |
FEDEX_GROUND |
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FedEx Economy |
FEDEX_EXPRESS_SAVER |
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FedEx 2Day® |
FEDEX_2_DAY |
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FedEx 2Day® One Rate |
FEDEX_2_DAY_ONE_RATE |
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FedEx Standard Overnight® |
STANDARD_OVERNIGHT |
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FedEx Priority Overnight® |
PRIORITY_OVERNIGHT |
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FedEx Home Delivery® |
GROUND_HOME_DELIVERY |
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FedEx Express Saver® One Rate |
FEDEX_EXPRESS_SAVER_ONE_RATE |
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FedEx Standard Overnight® One Rate |
STANDARD_OVERNIGHT_ONE_RATE |
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FedEx Priority Overnight® One Rate |
PRIORITY_OVERNIGHT_ONE_RATE |
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FedEx Ground® Economy Parcel Select |
SMART_POST-PARCEL_SELECT |
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UPS Service Alert: Middle East Service Impact
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com.
Note that the UPS Service Guarantee does not apply to shipments affected.
FedEx International Services
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Shipping Service |
Carrier Code |
API Code |
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FedEx International Economy® |
INTERNATIONAL_ECONOMY |
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FedEx International Priority® |
FEDEX_INTERNATIONAL_PRIORITY |
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FedEx International Priority® Express |
FEDEX_INTERNATIONAL_PRIORITY_EXPRESS |
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FedEx International Connect Plus® |
FEDEX_INTERNATIONAL_CONNECT_PLUS |
fedex_international_connect_plus |
Packaging Types
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Name |
Carrier Packaging Code |
API Code |
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FedEx® Box |
FEDEX_BOX |
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FedEx® Envelope |
FEDEX_ENVELOPE |
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FedEx® Pak |
FEDEX_PAK |
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FedEx® Tube |
FEDEX_TUBE |
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FedEx® 10kg |
FEDEX_10KG_BOX |
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FedEx® 25kg |
FEDEX_25KG_BOX |
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FedEx® Small Box |
FEDEX_SMALL_BOX |
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FedEx® Medium Box |
FEDEX_MEDIUM_BOX |
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FedEx® Large Box |
FEDEX_LARGE_BOX |
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FedEx® Extra Large Box |
FEDEX_EXTRA_LARGE_BOX |
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Package |
YOUR_PACKAGING |
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FedEx Domestic Services
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Shipping Service |
Carrier Code |
API Code |
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FedEx Ground® |
FEDEX_GROUND |
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FedEx Economy |
FEDEX_EXPRESS_SAVER |
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FedEx 2Day® |
FEDEX_2_DAY |
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FedEx Standard Overnight® |
STANDARD_OVERNIGHT |
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FedEx Priority Overnight® |
PRIORITY_OVERNIGHT |
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FedEx First Overnight® |
FIRST_OVERNIGHT |
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UPS Service Alert: Middle East Service Impact
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com.
Note that the UPS Service Guarantee does not apply to shipments affected.
FedEx International Services
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Shipping Service |
Carrier Code |
API Code |
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FedEx International Economy® |
INTERNATIONAL_ECONOMY |
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FedEx International Ground® |
FEDEX_GROUND |
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FedEx International First® |
INTERNATIONAL_FIRST |
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FedEx International Priority® |
FEDEX_INTERNATIONAL_PRIORITY |
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FedEx International Priority® Express |
FEDEX_INTERNATIONAL_PRIORITY_EXPRESS |
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FedEx International Connect Plus® |
FEDEX_INTERNATIONAL_CONNECT_PLUS |
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FedEx Package Types
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Name |
Carrier Packaging Code |
API Code |
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FedEx® Box |
FEDEX_BOX |
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FedEx® Envelope |
FEDEX_ENVELOPE |
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FedEx® Pak |
FEDEX_PAK |
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FedEx® Tube |
FEDEX_TUBE |
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FedEx® 10kg |
FEDEX_10KG_BOX |
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FedEx® 25kg |
FEDEX_25KG_BOX |
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FedEx® Small Box |
FEDEX_SMALL_BOX |
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FedEx® Medium Box |
FEDEX_MEDIUM_BOX |
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FedEx® Large Box |
FEDEX_LARGE_BOX |
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FedEx® Extra Large Box |
FEDEX_EXTRA_LARGE_BOX |
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Package |
YOUR_PACKAGING |
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FedEx from ShipStation UK Domestic Services
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Shipping Service |
Carrier Code |
API Code |
Service Type |
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FedEx Priority - Drop Off |
FEDEX_PRIORITY |
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Shop2Home |
UPS Service Alert: Middle East Service Impact
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com.
Note that the UPS Service Guarantee does not apply to shipments affected.
FedEx from ShipStation UK International Services
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Shipping Service |
Carrier Code |
API Code |
Service Type |
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FedEx International Economy® - Courier Collection |
INTERNATIONAL_ECONOMY |
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Home2Home |
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FedEx International Priority® - Courier Collection |
FEDEX_INTERNATIONAL_PRIORITY |
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Home2Home |
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FedEx International Connect Plus - Drop Off |
FEDEX_INTERNATIONAL_CONNECT_PLUS |
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Shop2Home |
Packaging Types
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Name |
Carrier Packaging Code |
API Code |
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FedEx® Box |
FEDEX_BOX |
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FedEx® Envelope |
FEDEX_ENVELOPE |
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FedEx® Pak |
FEDEX_PAK |
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FedEx® Tube |
FEDEX_TUBE |
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FedEx® 10kg |
FEDEX_10KG_BOX |
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FedEx® 25kg |
FEDEX_25KG_BOX |
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FedEx® Small Box |
FEDEX_SMALL_BOX |
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FedEx® Medium Box |
FEDEX_MEDIUM_BOX |
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FedEx® Large Box |
FEDEX_LARGE_BOX |
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FedEx® Extra Large Box |
FEDEX_EXTRA_LARGE_BOX |
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Package |
YOUR_PACKAGING |
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Delivery Confirmation
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Confirmation Type |
API Code |
Description |
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No signature required |
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No confirmation requested. |
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Indirect signature required |
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A signature is required for the shipment to be delivered. This signature may be a neighbor, building manager, or the recipient may authorize the release of the package (without being present). |
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Adult signature required |
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An adult signature is required for the shipment to be delivered. |
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Direct signature required |
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A signature from somebody at the address is required. |
Common Post-Shipping Adjustments by Carrier
See the Common Adjustments by Carrier section of the ShipStation ShipStation Carrier Adjustments page for carrier-specific, post-shipping adjustments.
For merchants with US or Canada-based accounts, ShipStation manages all loss or damage claims for shipments sent with FedEx from ShipStation. Claims and coverage are not available for FedEx from ShipStation accounts outside of the US or Canada.
Claims over $100 USD or CAD not Eligible
If you need to file a claim for a shipment with a declared value over $100 or if your account is outside of the US or Canada, you must reach out to your insurance provider.
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All claims for domestic shipments must be submitted within 60 days of the shipment date.
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All claims for international shipments must be submitted within 21 days of the shipment date.
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For damage claims, include photos of the damaged packaging and contents.
To file a claim for lost or damaged FedEx from ShipStation shipments:
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Click this link to access the claim form: FedEx from ShipStation Claim Form.
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Fill in all the required fields and submit the form when complete.
To file a claim for FedEx Ground Economy shipments, follow these steps:
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Download and complete the FedEx Ground Economy Claim Form (attached at the bottom of this article).
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Email the completed form to support@shipstation.com.
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Enter the following email subject line: FedEx Ground Economy Claim – [Shipment Tracking Number].
Note: This helps route your claim to the correct support team more quickly.
A FedEx from ShipStation shipment can be returned to the sender. To reroute or redirect an in-transit shipment, go to the Fedex from ShipStation form and follow the provided instructions.
Select the option to Reroute my FedEx from ShipStation package and complete the required information.
Reroute Fee
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FedEx may charge a fee for rerouting shipments. By submitting your request, you agree to any carrier-assessed charges. Any fees incurred will be deducted from your ShipStation balance.
A few things to keep in mind when rerouting a package:
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Shipments out for delivery may not be eligible for delivery intercept.
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Eligibility is determined by the carrier.
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This is not a guaranteed service, so It is important to file this claim as soon as possible
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Pickup/Dropoff (PUDO) is not supported with FedEx from ShipStation.
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Pickups: FedEx from ShipStation supports pickups in the UK only. Pickups are not supported outside of the UK.
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DDP: FedEx from ShipStation does not support DDP. FedEx supports DDP with direct integrations only.
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Do Not Overstuff Boxes: All items must fit in a FedEx One Rate box so it seals neatly and without changing the box’s shape or dimensions. Please use a larger box if the items do not fit.
Any overstuffed box will incur adjustment charges.
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Ordering Supplies is not supported through FedEx from ShipStation
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Fuel Charge Discrepancies: For most services, FedEx includes a fuel charge as part of the label cost. FedEx updates this cost weekly, depending on the fuel prices at the time of label purchase. Occasionally, there are discrepancies between the calculated fuel-price rate and what FedEx charged at the time of label purchase.
If the fuel-charge amount differs from what was charged to the merchant, ShipStation will adjust the amount (charged or refunded) for the merchant when we receive the FedEx invoice.
To avoid fuel charge discrepancies, please consider using a FedEx service that does not apply a fuel charge:
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All FedEx One Rate services
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FedEx International Connect Plus
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For Canada-based accounts, FedEx from ShipStation does not support Money Back Guarantee (MBG) for shipping services.
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ShipStation does not charge taxes for shipments using FedEx from ShipStation.
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FedEx from ShipStation does not support third-party billing.
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Adjustments for Package and Weight Dimensions: During shipping, overhead scanners and scales automatically verify package dimensions and weight. If there are differences from the initial information provided, adjustment charges may occur.
For size discrepancies, carriers typically require a drop-off receipt or significant evidence to consider dispute claims. Adjustment dispute resolutions are ultimately decided by the carrier. Review individual carrier terms of service for additional details.
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Adjustment requests for Express shipments (domestic and international) must be submitted within 50 days,
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Adjustment requests for Ground shipments must be submitted within 160 days.
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Maximum Weight per package: 68 kg (ultimate re-rate weight acceptable is 70.5kg)
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Maximum Dimensions per package (Length, Width, Height): 121 cm for each dimension (ultimate maximum via adjustment is 274 cm)
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Maximum Girth + Length per package: 330 cm (Length and Girth Combined: Width + (2*Height) + Length)
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EIN required for US shipments over $2,500: For US shipments exceeding a value of $2,500, a valid Employer Identification Number (EIN) must be provided in the Recipient Tax Information. Not providing this value may result in the shipment not being processed correctly.
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Duties and Taxes Adjustment: DDP (billing duties and taxes to the payor of the shipping charges) is not supported.
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Restricted Items: FedEx from ShipStation does not support shipping alcohol, dry ice, tobacco, firearms, live animals, dangerous goods, or other items or commodities that may be prohibited by the FedEx Service Guide or by law. Such commodities require a separate agreement.
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Liquids, Aerosols, and Gels (LAGs) Restrictions: Shipments will be rejected and returned to the shipper if LAGs are packed with electrical/electronic devices or if the contents do not match the item declaration on the Air Waybill.
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COD (Collect on Delivery) and scheduling pickups are not available.
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Electronic Trade Documents (ETD): For the countries listed here, customs data are passed to FedEx electronically and there is no need to print the customs forms.
For countries not listed, please print the customs documentation (returned with the call for API users) and attach it to the shipment.
*ShipStation will not support ETD for all countries where FedEx supports ETD. We can only support it with countries that do not require a letterhead.
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Austria, Australia, Belgium, Bahrain, Canada, Switzerland, Côte d'Ivoire (Ivory Coast), Germany, Denmark, Finland, Micronesia, Federated States of France, United Kingdom, Croatia, Ireland, Japan, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Marshall Islands, Macau, Northern Mariana Islands, Mexico, Netherlands (Holland), Poland, Puerto Rico, Palestinian Territory, Occupied Palau, Saudi Arabia, Sweden, Slovenia, Slovak Republic (Slovakia), San Marino, Togo, Tunisia, Holy See (Vatican City State).
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Error Message: Alert on FedEx Tracking Page - “Clearance instructions from the importer are required.“
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This can occur if certain customs information (like the EORI or HS codes) is not included when the shipment is processed. In this situation, the shipment is held up at customs due to the missing information. Contact support if you see this error.
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