FedEx from ShipStation

Updated

When using ShipStation Carriers to ship with FedEx, there is no need to open your own FedEx account. Instead, you can start creating FedEx labels quickly and easily as soon as you enter your billing details into ShipStation. FedEx from ShipStation is now available to US- and Canada-based ShipStation accounts, offering both domestic and international services.

FedEx from ShipStation Requirements

  • A ShipStation account based in the US or Canada.

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Activate ShipStation Carriers

To activate ShipStation Carriers you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Get Started button.

    Carriers settings with arrow pointing to Get Started button

    Available carriers will vary by account country.

  4. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.

SET_SHP_Carriers_Update-New_MRK.png

Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.

Available Features for FedEx from ShipStation

FedEx from ShipStation supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Red X mark. Unsupported feature. No.

Additional Features for FedEx from ShipStation

FedEx from ShipStation provides the following additional features:

Feature

Description

Money Back Guarantee (MBG)

🇺🇸 For accounts based in the United States, FedEx from ShipStation supports Money Back Guarantee (MBG) for shipping services.

Carrier Insurance is available through ShipStation only.

Any shipments over $100 USD or CAD need to use ShipStation insurance options.

Contact ShipStation Support to file a Claim.

Saturday Delivery

Saturday Delivery is only for FedEx Home Delivery® and Express services to eligible destinations. There is a fee associated with this service.

Picture Proof of Delivery Confirmation

For qualified residential deliveries, Picture Proof of Delivery is available as a confirmation type.

Return Labels

Return labels do not provide tracking updates to ShipStation.

Available Services & Package Types

FedEx from ShipStation provides a variety of services and package options that differ depending on whether your account is based in the US or Canada. Available services include:

🇺🇸 US Services & Package Types

FedEx Domestic Services

  • FedEx Ground®

  • FedEx Express Saver®

  • FedEx Express Saver® One Rate

  • FedEx 2Day®

  • FedEx 2Day® One Rate

  • FedEx Standard Overnight®

  • FedEx Standard Overnight® One Rate

  • FedEx Priority Overnight®

  • FedEx Priority Overnight® One Rate

  • FedEx Home Delivery®

  • FedEx Ground® Economy Parcel Select

FedEx International Services

  • FedEx International Economy®

  • FedEx International Priority®

  • FedEx International Priority® Express

  • FedEx International Connect Plus®

Packaging Types

  • FedEx® Box

  • FedEx® Envelope

  • FedEx® Pak

  • FedEx® Tube

  • FedEx® 10kg

  • FedEx® 25kg

  • FedEx® Small Box

  • FedEx® Medium Box

  • FedEx® Large Box

  • FedEx® Extra Large Box

  • Package

🇨🇦 Canada Services & Package Types

FedEx Domestic Services

  • FedEx Standard Overnight®

  • FedEx Priority Overnight®

  • FedEx Economy

  • FedEx 2Day®

  • FedEx Ground®

FedEx International Services

  • FedEx International Priority® Express

  • FedEx International Priority®

  • FedEx International First®

  • FedEx International Economy®

  • FedEx International Ground®

FedEx Package Types

  • Package

  • Custom Packages

  • FedEx® Box

  • FedEx® Envelope

  • FedEx® Pak

  • FedEx® Tube

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

File a Claim for FedEx from ShipStation

ShipStation manages all loss or damage claims for shipments sent with FedEx from ShipStation.

Claims over $100 USD or CAD not Eligible

If you need to file a claim for a shipment with a declared value over $100, you must reach out to your insurance provider.

File Claim

To file a claim for a lost or damaged shipment:

  1. Click this link to access the claim form: FedEx from ShipStation Claim Form

  2. Fill in all the required fields and submit the form when complete.

Claims Requirements

  • All claims for domestic shipments must be submitted within 60 days of the shipment date.

  • All claims for international shipments must be submitted within 21 days of the shipment date.

  • For damage claims, include photos of the damaged packaging and contents.

  • Claims can take up to 2 weeks to process or up to 6 weeks for FedEx Ground Economy.

FedEx Ground Economy - Claims Process.

To file a claim for FedEx Ground Economy shipments, follow these steps:

  1. Download and complete the FedEx Ground Economy Form

    (Attached at the bottom of this article).

  2. Email the completed form to wallet-support@shipstation.com.

  3. Include the text FedEx Ground Economy Claim and the shipment tracking number in the email subject line.

Notes about FedEx from ShipStation

  • 🇨🇦 For Canada-based accounts, FedEx from ShipStation does not support Money Back Guarantee (MBG) for shipping services.

  • ShipStation does not charge taxes for FedEx from ShipStation shipments.

  • FedEx from ShipStation does not support third-party billing.

  • DDP (billing duties and taxes to the payor of the shipping charges) is not supported.

  • FedEx from ShipStation does not support shipping dangerous goods, alcohol, or dry ice.

  • COD (Collect on Delivery) and scheduling pickups are not available.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Automatic Tracking

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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