When using ShipStation Carriers to ship with FedEx, there is no need to open your own FedEx account. Instead, you can start creating FedEx labels quickly and easily as soon as you enter your billing details into ShipStation. FedEx from ShipStation is now available to US- and Canada-based ShipStation accounts, offering both domestic and international services.
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A ShipStation account based in the US or Canada.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
To activate ShipStation Carriers you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers
and click the Update button.
Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.
FedEx from ShipStation supports the following standard features:
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Automatic Tracking |
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FedEx from ShipStation provides the following additional features:
Feature |
Description |
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Money Back Guarantee (MBG) |
🇺🇸 For accounts based in the United States, FedEx from ShipStation supports Money Back Guarantee (MBG) for shipping services. |
Carrier Insurance is available through ShipStation only. |
Any shipments over $100 USD or CAD need to use ShipStation insurance options. Contact ShipStation Support to file a Claim. |
Saturday Delivery |
Saturday Delivery is only for FedEx Home Delivery® and Express services to eligible destinations. There is a fee associated with this service. |
Picture Proof of Delivery Confirmation |
For qualified residential deliveries, Picture Proof of Delivery is available as a confirmation type. |
Return Labels |
Return labels do not provide tracking updates to ShipStation. |
FedEx from ShipStation provides a variety of services and package options that differ depending on whether your account is based in the US or Canada. Available services include:
FedEx Domestic Services
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FedEx Ground®
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FedEx Express Saver®
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FedEx Express Saver® One Rate
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FedEx 2Day®
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FedEx 2Day® One Rate
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FedEx Standard Overnight®
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FedEx Standard Overnight® One Rate
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FedEx Priority Overnight®
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FedEx Priority Overnight® One Rate
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FedEx Home Delivery®
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FedEx Ground® Economy Parcel Select
FedEx International Services
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FedEx International Economy®
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FedEx International Priority®
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FedEx International Priority® Express
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FedEx International Connect Plus®
Packaging Types
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FedEx® Box
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FedEx® Envelope
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FedEx® Pak
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FedEx® Tube
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FedEx® 10kg
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FedEx® 25kg
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FedEx® Small Box
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FedEx® Medium Box
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FedEx® Large Box
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FedEx® Extra Large Box
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Package
FedEx Domestic Services
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FedEx Standard Overnight®
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FedEx Priority Overnight®
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FedEx Economy
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FedEx 2Day®
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FedEx Ground®
FedEx International Services
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FedEx International Priority® Express
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FedEx International Priority®
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FedEx International First®
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FedEx International Economy®
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FedEx International Ground®
FedEx Package Types
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Package
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Custom Packages
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FedEx® Box
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FedEx® Envelope
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FedEx® Pak
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FedEx® Tube
ShipStation manages all loss or damage claims for shipments sent with FedEx from ShipStation.
Claims over $100 USD or CAD not Eligible
If you need to file a claim for a shipment with a declared value over $100, you must reach out to your insurance provider.
To file a claim for a lost or damaged shipment:
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Click this link to access the claim form: FedEx from ShipStation Claim Form
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Fill in all the required fields and submit the form when complete.
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All claims for domestic shipments must be submitted within 60 days of the shipment date.
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All claims for international shipments must be submitted within 21 days of the shipment date.
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For damage claims, include photos of the damaged packaging and contents.
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Claims can take up to 2 weeks to process or up to 6 weeks for FedEx Ground Economy.
FedEx Ground Economy - Claims Process.
To file a claim for FedEx Ground Economy shipments, follow these steps:
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Download and complete the FedEx Ground Economy Form
(Attached at the bottom of this article).
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Email the completed form to wallet-support@shipstation.com.
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Include the text FedEx Ground Economy Claim and the shipment tracking number in the email subject line.
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🇨🇦 For Canada-based accounts, FedEx from ShipStation does not support Money Back Guarantee (MBG) for shipping services.
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ShipStation does not charge taxes for FedEx from ShipStation shipments.
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FedEx from ShipStation does not support third-party billing.
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DDP (billing duties and taxes to the payor of the shipping charges) is not supported.
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FedEx from ShipStation does not support shipping dangerous goods, alcohol, or dry ice.
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COD (Collect on Delivery) and scheduling pickups are not available.