NZ Post offers New Zealand's most extensive parcel delivery network, letting you reach more people in more places with New Zealand's largest nationwide fleet. ShipStation's NZ Post Domestic integration, available to New Zealand-based ShipStation accounts, allows you to create domestic shipping labels and return labels, as well as track shipments to ensure successful delivery.
To create a business account, visit the NZ Post sign-up page.
Connection Requirements:
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A New Zealand-based ShipStation account
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An active NZ Post Business 'on account'
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Your NZ Post Account Number
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Your NZ Post Site ID (Ask your NZ Post account manager if you don't have this information.)
To connect your NZ Post Domestic account to ShipStation:
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Click the Add Carrier button.
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Select NZ Post (CourierPost) and click Connect.
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Enter your Account Number and Site Code.
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Click Connect.
Disable any NZ Post services you do not plan to use.
Once you have connected your account to ShipStation, NZ Post will send a list of ALL available services back to ShipStation, regardless of your contract availability.
Please disable any service that you do not plan to use. To enable or disable services in ShipStation, go to Settings > Shipping > Carriers > Your Carrier Accounts
. See our Edit Services and Package Types article for more details.
ShipStation's integration with NZ Post Domestic supports the following standard features:
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Automatic Tracking |
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NZ Post Domestic makes many services available. All Trackpak services must use the standardized Trackpak package types (see Package Types list below). Custom packages cannot be used for Trackpack services.
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Courier Signature Required add-on
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Courier Rural Delivery add-on
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Courier Parcel W/Island Contract
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Courier Parcel I/Island Contract
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Courier Parcel Nationwide Contract
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Courier Economy Parcel I/Island Contract
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Courier Economy Parcel
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Courier Parcel
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Courier Perishable Parcel
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Express Tonight
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Courier Eco Pack DLE
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Courier Eco Pack Foolscap
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Courier Pack DLE
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Courier Pack Foolscap
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Courier Pack Lineflow
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Courier Sector Pack A4
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Courier Sector Pack A5
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Courier Sector Pack DLE
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Courier Sector Pack Foolscap
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Courier Sector Pack Lineflow
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Courier Sector Pack XL
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Courier Pack XL
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Economy Returns Parcel
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Economy Returns Sector Pack A4
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Economy Returns Sector Pack A5
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Economy Returns Sector Pack DL
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Economy Returns Sector Pack Foolscap
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Economy Returns Sector Pack Lineflow
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Economy Returns Sector Pack
The following Trackpak package types should always be matched with their corresponding "Pack" services when configuring a shipment. For example, if using a "Pack A4" service, select a corresponding "A4" Trackpak package type. If you select an invalid package type for the service you wish to use, you'll receive an error. Change either the service or package type so the service/package pairing is valid. You'll then be able to create the label.
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A4 bubble Trackpak
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A4 Trackpak
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A5 Bubble Trackpak
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A5 Trackpak
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DLE Trackpak
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Eco A5 Trackpak
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Eco DLE Trackpak
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Eco Foolscap Trackpak
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Foolscap Trackpak
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LineFlow Trackpak
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Xtra Large Trackpak
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Voiding labels in ShipStation does not “void” with NZ Post. You will not be charged until the label is scanned.
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Any NZ Post services that specify a Trackpak should only be used with the type of Trackpak envelope or package specified in the service name. For example, use A4 Trackpak package types with the corresponding A4 Pack services.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: No service rates were found matching the requested criteria for Courier Pack A5. The rate browser may provide other compatible service rates for this package. (Bad Request). (400, 206a3370-7d60-46b2-8ef2-e275bebd73d8) |
What it means: Custom packages cannot be used for Trackpak services. What to do: Use the corresponding Trackpak package type. |
New Zealand does not have state designations and instead uses greater City/Town areas to categorise. To successfully create a label for a Domestic Shipment, the Town + PostCode combination must match. |
These resources may help you find successful Town + Post Code combinations: |
Error: This account is not set up to render the requested label type. Please contact support. (Generic). (400, 06d986a2-5a4e-47c3-8c30-0b62a1bbf797) |
What it means: Your NZ Post username is not linked to ShipStation's Client ID. What to do:
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