With Purolator from ShipStation you can start creating domestic Purolator labels as soon as you activate ShipStation Carriers. You do not need to open your own Purolator account to connect to ShipStation. Purolator from ShipStation is available to ShipStation accounts based in Canada.
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A ShipStation account based in Canada.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Additional Surcharge adjustments may apply, even with accurate Weights & Dimensions.
Charges for additional handling and Adjustment Processing Fees may apply due to the packaging type or other concerns. See our ShipStation Carrier Adjustments page for details.
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Visit the Purolator Developer's API Portal.
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Click Register and log in to Purolator.
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Go to the API Portal on the MyPurolator home page.
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Click Activation Keys on the API Portal dashboard. Then click Request Activation Key.
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Select Shipstation / ShipEngine as the appropriate company from the Who is your eCommerce solution provider? drop-down menu. Then click Next.
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Complete the Purolator Business Account information as requested, then click Next.
Account Number requires a minimum of 7 digits
Purolator Business Account Numbers require 7 or more digits. If your account has fewer than 7 digits, please add any necessary preceding 0s.Â
For example, for Account 123, you would need to add four additional 0s so it reads 0000123.
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Complete the fields for Where will your Purolator shipments be originating from?, then accept the Terms and Agreements and click Next.
Include Three Company Contacts
This page will ask you to include three company contacts. This way, if you transition away, your company can still process shipments without you.
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Click Copy Key and store the key in a safe, secure place.
Once completed, the key will show on screen and be available for your API Management.
Purolator system-generated passwords
Some ecommerce partners require a password that the Purolator system generates. It will be different than your login password for the Purolator websites.
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Check your email. You should have a Purolator confirmation email from notificationservice@purolator.com. Click the link within the email to open a page to Obtain an Activation Key.
To activate ShipStation Carriers, you must add your label payment method and agree to the carriers' Terms of Service. Once activated, you'll have access to all the carriers available for your account's country.
To activate ShipStation Carriers:
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Click the Get Started button.
Available carriers will vary by account country.
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Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.
Once completed, you can add funds to your ShipStation Carriers Balance and create labels with ShipStation Carriers.
Enable Auto-Funding For a Seamless Experience
We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.
ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, go to Settings > Shipping > Carriers and click the Update button.
Agree to the new carrier's terms, and you're done! Once enabled, you can immediately start creating labels with the new carrier.
Purolator from ShipStation supports the following standard features:
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Void Labels |
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Automatic Tracking |
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Purolator from ShipStation allows for the following additional features:
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Void Labels |
You can void the Purolator from ShipStation labels, at any time and on any day, after label creation and before the Purolator has scanned the shipment. Purolator will only charge for the label after the shipment’s first scan. |
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File a Claim for lost or damaged shipments. |
You can file a claim for lost or damaged shipments with Purlator using the Purolator Claim form or their Virtual Assistant. You can submit a claim without an account number by using an asterisk * in the form's account number field. |
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Schedule a Pickup |
You can now schedule Purolator pickups directly in ShipStation using the in app pickup scheduler. If needed, you can also cancel a previously scheduled pickup in ShipStation. |
Purolator Domestic Services
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Purolator Express 9 AM
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Purolator Express 10:30 AM
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Purolator Express
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Purolator Express Evening
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Purolator Ground
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Purolator Ground 9 AM
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Purolator Ground 10:30 AM
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Purolator Ground Evening
Purolator Package Types
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Package
ShipStation API users: You must use the packageCode
customerpackagewith this carrier.
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ShipStation's integration with Purolator is only available to ShipStation accounts based in 🇨🇦 Canada. Accounts based elsewhere may consider connecting a Shipstation account with Purolator International.
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Hold for Pickup (HFPU): ShipStation cannot find the nearest valid Purolator Hold for Pickup location. Before creating the label, merchants using Purolator’s Hold for Pickup option must find that address and manually edit the Ship To address to become the desired HFPU address. This is in addition to checking the HFPU box.
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Purolator from ShipStation does not support third-party billing.
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Adjustments for Package and Weight Dimensions: During shipping, overhead scanners and scales automatically verify package dimensions and weight. If there are differences from the initial information provided, adjustment charges may occur. For size discrepancies, carriers typically require a drop-off receipt or significant evidence to consider dispute claims. Adjustment dispute resolutions are ultimately decided by the carrier. Review individual carrier terms of service for additional details.
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Purolator from ShipStation does not allow shipping dangerous goods or shipments containing liquids. If you need to ship dangerous goods or liquids with Purolator, you must contact Purolator to start your own account, which you can then use with ShipStation.
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ShipStation API users cannot use the normal "packageCode"
packagewith this carrier.Instead, use the following API code for package:
customerpackage