At ShipStation, we’re committed to providing you with the best possible user experience, which means keeping your account secure.
Adaptive Multi-factor authentication (AMFA) is a multi-step verification process designed to ensure that only you can access your ShipStation account. We’ve implemented this security measure periodically to require users to verify their identity upon login. It is not an opt-in feature.
-
Enhanced Security: Protect your account against fraud and unauthorized access.
-
Industry Compliance: Stay aligned with the latest industry standards and regulations.
-
Improved Accountability: Ensure that only authorized users have access to your account.
To avoid login disruptions, we recommend creating a unique login for each user on your account. Each user must have their own login, as it’s not possible to use the same username across multiple locations at the same time. Admin permissions are required to manage user accounts.
To create a login for a user:
-
Log in to your ShipStation Account.
-
Go to Account Settings.
-
Click Account > User Management from the sidebar.
-
Click + Add a User Account.
-
Fill in the user information, such as username, password, e-mail address, and name.
Usernames must be unique across all of ShipStation. If a username is in use by another account, ShipStation will prompt you to use a different username.
-
Click the Permissions tab to add permissions to the user's account.
Permissions are not granted by default, so you must set them before the user can access any pages in ShipStation. You can change the permissions by editing the user later.
-
Click the Restrictions tab to add any restrictions to the user's account.
For a full description of the available permissions and restrictions, see the Set User Permissions and Restrictions article.
-
Click Save once you've set your user preferences.
For more information about managing users, please see our Add & Edit Users article.
If you encounter any login issues or errors, please reach out to our Customer Support team for assistance.