At ShipStation, we’re committed to providing you with the best possible user experience, which means keeping your account secure.
Adaptive Multi-factor Authentication (AMFA) is a multi-step verification process that requires a one-time code, sent to your email or mobile device, in addition to your password when logging into your account. This added security measure ensures that only you can access your ShipStation account. You can enroll both email addresses and mobile devices in your profile, giving you the flexibility to choose how you receive your login verification code.
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Enhanced Security: Protect your account against fraud and unauthorized access.
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Industry Compliance: Stay aligned with the latest industry standards and regulations.
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Improved Accountability: Ensure that only authorized users have access to your account.
To manage your AMFA settings and choose how you receive your login verification code:
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Go to Account Settings.
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Click Account > Sign In & Security.
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Click Manage Settings for Multi-Factor Authentication.
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Add your password and click Submit. To manage your multi-factor authentication settings, you must first verify your account.
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Select your preferred verification method (i.e., Email or SMS) and click Send code.
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Open the email or SMS message sent with your 6-digit verification code.
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Add the 6-digit verification code and click Submit.
To avoid login disruptions, we recommend creating a unique login for each user on your account. Each user must have their own login, as it’s not possible to use the same username across multiple locations at the same time.
Admin permissions are required to manage user accounts.
To create a login for a user:
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Log in to your ShipStation Account.
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Click Account > User Management from the sidebar.
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Click + Add a User Account.
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Add the user information, including username, password, email address, and name.
Usernames must be unique across all of ShipStation. If a username is in use by another account, ShipStation will prompt you to use a different username.
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Click the Permissions tab to add permissions to the user's account.
Permissions are not granted by default. You must set them before the user can access any pages in ShipStation. You can adjust these permissions later by editing the user settings.
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Click the Restrictions tab to add any restrictions to the user's account.
For a full description of the available permissions and restrictions, see the Set User Permissions and Restrictions article.
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Click Save once you've set your user preferences.
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For more information about managing users, please see our Add & Edit Users article.
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If you encounter any login issues or errors, please reach out to our Customer Support team for assistance.