FedEx International Connect

Updated

FedEx International Connect (FIC) is a global shipping service designed for European businesses that need reliable and affordable international shipping. It offers a combination of cost-effectiveness and efficient delivery, particularly for non-urgent shipments. FIC is ideal for ecommerce businesses, small-to-medium enterprises, or those merchants looking for a balance between delivery speed and shipping costs.

FedEx International Connect (FIC) Integration Requirements

Connection Requirements:

  • An active account with FedEx International Connect.

  • FedEx International Connect API Key

Connect a FedEx International Connect Account to ShipStation

To connect your FedEx International Connect account to ShipStation:

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Type FedEx International Connect into the search bar of the Connection popup and click Connect on the tile.

    FedEx Logo. Button that reads, Connect

  6. Enter your FedEx International Connect API Key, and choose an Account Nickname for you to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features for FedEx International Connect

The ShipStation integration with FedEx International Connect supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Void Labels

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

FedEx International Connect Domestic Services

Service

Max. weight

Service API Code

Ship From Countries

FIC - Express Priority Domestic

< 30 kg or 66 lbs

tpex_dom

🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL

FIC - PUDO Service Domestic

< 30 kg or 66 lbs

tpwp_dom

🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL

FIC - Tracked USA Priority Domestic

< 30 kg or 66 lbs

tpwe_dom

🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

FIC - Tracked Worldwide Domestic

< 30 kg or 66 lbs

tpww_dom

🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

Royal Mail Tracked 24 Domestic

< 30 kg or 66 lbs

rm24

🇬🇧 GB

Royal Mail Tracked 48 Domestic

< 30 kg or 66 lbs

rm48

🇬🇧 GB

UK24 Hours

< 30 kg or 66 lbs

uk24

🇬🇧 GB

UK48 Hours

< 30 kg or 66 lbs

uk48

🇬🇧 GB

FedEx International Connect International Services

Service

Max. weight

Service API Code

Ship From Countries

FIC - Express Priority International

< 30 kg or 66 lbs

tpex_int

🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL

FIC - Limited Tracked International

< 2 kg or 4.5 lbs

tplt_int

🇬🇧 GB

FIC - Limited Tracked + International

< 2 kg or 4.5 lbs

tplp_int

🇬🇧 GB

FIC - PUDO Service International

< 30 kg or 66 lbs

tpwp_int

🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL

FIC - Tracked USA Priority International

< 30 kg or 66 lbs

tpwe_int

🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

FIC - Tracked Worldwide International

< 30 kg or 66 lbs

tpww_int

🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

FIC - Untracked (UK) International

< 2 kg or 4.5 lbs

untk_int

🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

FedEx International Connect Package Types

  • FedEx International Package

Additional Features for FedEx International Connect

The ShipStation integration with FedEx International Connect allows for the following additional features:

Feature

Description

Pickup/Dropoff (PUDO) delivery

For ShipStation users, PUDO services are available only as standard home delivery.

Dangerous Goods

FedEx International Connect supports shipping that contains limited quantities of dangerous goods. Contact your FedEx International Connect representative for details.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Void Labels

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

FedEx International Connect Integration Notes

  • Third-party Billing: The ShipStation integration with FedEx International Connect does not support third-party billing.

  • Terms of Trade: FedEx International Connect supports DDP and DDU terms of trade (Incoterms). Other Terms of Trade values are not accepted.

  • ZPL Labels: By default, FIC returns a ZPL label in 200 dpi.

  • Return Services: FedEx International Connect does not currently support return services.

  • Dimensions: Dimension limits for all services:

    • Maximum length limit of 150 cm

    • Combined length and girth cannot exceed 330 cm.

  • Package weight is mandatory and the weight limit depends on the service.

    • FOR TPWW MUST BE LESS THAN 30kg OR 66lb

    • FOR TPWP MUST BE LESS THAN 30kg OR 66lb

    • FOR TPWE MUST BE LESS THAN 30kg OR 66lb

    • FOR TPEX MUST BE LESS THAN 30kg OR 66lb

    • FOR TPLT MUST BE LESS THAN 2kg OR 4.5lb

    • FOR TPLP MUST BE LESS THAN 2kg OR 4.5lb

    • FOR UK24 MUST BE LESS THAN 30kg OR 66lb

    • FOR UK48 MUST BE LESS THAN 30kg OR 66lb

    • FOR RM24 MUST BE LESS THAN 30kg OR 66lb

    • FOR RM48 MUST BE LESS THAN 30kg OR 66lb

    • FOR 72PT MUST BE LESS THAN 30kg OR 66lb

    • FOR UNTK MUST BE LESS THAN 2kg OR 4.5lb

Troubleshooting Tips for the FedEx International Connect Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

ERROR: TBC (shipment element is not available)

What it means: If a Service Point ID has been provided, then the selected service does not support shipping to PUDO for the given destination.

What to do: Select a home delivery service.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Void Labels

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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