ChannelAdvisor

How to add a ChannelAdvisor account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Our ChannelAdvisor integration provides features like automation rules to alert you about high-value orders, and one-click return management. Sharpen your ecommerce order-fulfillment process with ShipStation and ChannelAdvisor.

ChannelAdvisor Requirements

Connection Requirements:

Order Import Requirements:

  • Include a Ship To address.

ChannelAdvisor Starter Edition

ChannelAdvisor's full suite of features can be a great tool for your business, but the cost and complexity may overwhelm some small business owners. That's why ChannelAdvisor and ShipStation have partnered to create ChannelAdvisor Starter Edition. This low-cost version of ChannelAdvisor allows sellers on Amazon, eBay, BigCommerce, Walmart, Google and Shopify to take advantage of ChannelAdvisor's great inventory management features, while still having access to ShipStation so you can ship your products.

What are the advantages of using ChannelAdvisor Starter Edition?
  • Prevents overselling inventory by synchronizing current inventory levels across the supported channels.

  • Helps ensure consistency of product price, title, description, and images across multiple channels.

  • Simplifies the management of cross-channel product variations.

  • Designed to work in concert with ShipStation.

  • Helps scale selling efforts as a business grows.

How much does ChannelAdvisor Starter Edition cost?

ChannelAdvisor Starter Edition costs a flat fee of $40 per month for accounts with $10,000 in monthly sales or less. If your monthly sales exceed $10,000, an additional 2.5% of the sales over $10,000 will be charged as an account fee.

What are the differences between a standard ChannelAdvisor Enterprise account and ChannelAdvisor Starter Edition?

ChannelAdvisor Starter Edition is much more basic than a standard ChannelAdvisor Enterprise account, so many features will not be available. Here's a few of the most notable differences:

  • Only allows integration to Amazon, eBay, Shopify, BigCommerce, Google and Walmart stores.

  • Limited to US-based accounts and USD currency.

  • Maximum of 10,000 active products.

  • Simplified product information based on the most commonly used fields for Amazon, eBay, BigCommerce, Walmart, Google and Shopify.

  • No support for bundled products.

  • No marketing features (Amazon advertising, eBay Promoted Listings, or other marketing integrations.)

How do I sign up for ChannelAdvisor Starter Edition?

Go to the ChannelAdvisor Starter page to register for a free 30-day trial with ChannelAdvisor Starter Edition.

Connect a ChannelAdvisor account to ShipStation

To connect your ChannelAdvisor account to ShipStation:

  1. Log in to your ChannelAdvisor account.

  2. Go to your Account Authorization page, or click the link here.

  3. Expand the Account List.

    ChannelAdvisor Account Authorizations menu with arrow pointing to Account Lists.
  4. Copy the Profile ID for the account you want to link to ShipStation.

  5. Select the ChannelAdvisor tile.

    ChannelAdvisor logo.
  6. Paste the ChannelAdvisor Profile ID into the requested field and choose a product identifier.

  7. Click Test Connection.

  8. Back on the Account Authorization page in ChannelAdvisor, you should see a developer named ShipStation - ShipStation. If you don't see that developer, refresh the page.

  9. Under Actions for the ShipStation - ShipStation developer, click Allow Access.

  10. Back in the connection window on ShipStation, click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

If you have multiple ChannelAdvisor profiles, repeat the steps above to create a ChannelAdvisor store for each profile you want to handle through ShipStation.

Available Features for ChannelAdvisor Integration

ShipStation's integration with ChannelAdvisor supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

ChannelAdvisor Payment Status

Awaiting Payment

Not Supported

Awaiting Shipment

Paid, Cleared

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

Additional Features for the ChannelAdvisor Integration

ShipStation's integration with ChannelAdvisor allows for the following additional features:

Feature

Description

Displays ChannelAdvisor Inventory counts

ShipStation can display ChannelAdvisor inventory stock count in the order details, as long as ChannelAdvisor is set as the Inventory Source for your Ship From Location.

Tags orders based on Distribution Center

ShipStation will automatically tag ChannelAdvisor orders based on the Distribution Center for the order.

To use this feature, you must first create a tag with a Tag Name that matches the Distribution Code for your ChannelAdvisor Distribution Center.

Manage Tags pop-up. Red box highlights Tag labeled Los Angeles. Red arrow points to button: +Add Tag.

By default, ShipStation will only import orders if all the products have the same distribution center to prevent duplicate shipments with other ChannelAdvisor integrations. Contact ShipStation Support if you wish to change this setting and import all orders.

When the Channel Advisor store is set to import all orders, any order containing items from more than one distribution center will include their respective distribution-center tags.

Imports Dimensions

When importing orders, ShipStation will attempt to pull the product dimensions from ChannelAdvisor and use that as the Size for the order. This setting only effects single item orders with a quantity of one.

Seller Fulfilled Prime (Amazon SFP)

Amazon SFP orders that import into ShipStation through ChannelAdvisor can be shipped using Amazon Buy Shipping.

See the ChannelAdvisor and Amazon SFP section below for more details.

ChannelAdvisor Support-Enabled Available Features

In addition to the features listed above, you can enable the following settings for your ChannelAdvisor store via the ShipStation User Success team.

Feature

Description

Custom Fields

Map up to three Custom Fields for a ChannelAdvisor store.

Available custom fields:

  • Order ID

  • Payment Type

Import 'Pending Shipment' orders as Pending Fulfillment

ShipStation will import ChannelAdvisor orders in the Pending Shipment status as Pending Fulfillment. If this setting is not enabled, Pending Shipment orders will not import into ShipStation until they enter a supported status.

Import 'Deposited' orders as Awaiting Shipment

ShipStation will import ChannelAdvisor orders in the Deposited status as Awaiting Shipment. If this setting is not enabled, Deposited orders will not import into ShipStation until they enter a supported status.

Import Item Options

If enabled, ShipStation will import all Attributes as item options for ChannelAdvisor orders.

Import only Variant Attributes

If enabled, ShipStation will import only variant Attributes as item options for ChannelAdvisor orders.

Import both Bundle and Bundle Components as Line Items

If enabled, ShipStation will import both the main bundle product and all the bundle components as separate line items. If this setting is not enabled, ShipStation will only import the main bundled product.

Import only Bundle Components as Line Items

If enabled, ShipStation will import the bundle components of a bundled product, but not the main bundle product itself. If this setting is not enabled, ShipStation will only import the main bundled product.

Fulfillment Type Filter

By default, ShipStation will only import ChannelAdvisor orders if the order is set to be fulfilled by the account holder, and will skip over FBA orders or orders in multiple distribution centers.

At your request, we can disable this filter so that all ChannelAdvisor orders import into ShipStation.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

ChannelAdvisor and Amazon SFP

If you have an Amazon store that is approved for Seller Fulfilled Prime (SFP) connected to ChannelAdvisor, you'll find that the SFP orders will import into ShipStation just like standard merchant fulfilled orders. You can ship these orders just like any other order, but due to Amazon's requirements for the SFP orders, we recommend you use Amazon Buy Shipping to create the labels.

Before you can set up Amazon Buy Shipping to create labels for SFP orders imported from ChannelAdvisor, you'll need to do the following:

  1. Connect the Amazon.com account with access to SFP directly to ShipStation.

    If necessary, review the instructions for connecting an Amazon seller account to ShipStation.

  2. Go to the Branding tab in store settings, enter an email address into the Email field and Save Changes.

    SET_STORE_BRND_Email_Amazon_MRK.png
  3. Click the link to Verify this email address.

    In the pop-up that appears, click Send Confirmation Email. You should receive an email to that email address shortly.

  4. Follow the instructions in that email to complete the email-verification process.

  5. Refresh the Amazon store settings.

    The note under the email address will update to read, This email address has been verified for your account.

  6. Go to the Store Settings tab of the Amazon store settings, uncheck the Is Active? store setting, then Save Changes.

  7. Review our Amazon Buy Shipping article for details on what else you must do to set up and use Amazon Buy Shipping, as well as the restrictions for using Amazon Buy Shipping in ShipStation.

  8. Connect your ChannelAdvisor account to ShipStation if you haven't already done so.

    You'll use ChannelAdvisor to import orders into ShipStation, and you'll use Amazon Buy Shipping to create labels for Amazon SFP orders that import through ChannelAdvisor.

Tagging ChannelAdvisor Orders for Amazon Prime

ShipStation does not automatically tag ChannelAdvisor orders with the Amazon Prime Order tag.

However, you can identify Prime orders, or create automation rules to tag the order, based on the Requested Shipping Service.

For Seller Fulfilled Prime orders, the Requested Shipping Service will always include the word Prime.

Example Rule:

channeladvisor_SFP_rule.png

Criteria for this example rule:

  • Only apply these actions to orders that match specific criteria

  • Marketplace :: Equals... :: ChannelAdvisor

  • Requested Service :: Contains... :: Prime

Action for this example rule:

  • Add a Tag ... :: Amazon Prime Order

Additional Details about the ChannelAdvisor Integration

  • If you have multiple country profiles for your ChannelAdvisor account, you'll need to create a ChannelAdvisor store connection for each specific profile.

  • When manually marking orders as complete, ShipStation will only submit the tracking number (no carrier or service) to ChannelAdvisor.

ChannelAdvisor Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "Carrier/class lookup failed" when updating ChannelAdvisor of shipments

This error message means that the carrier or class codes ShipStation is submitting to ChannelAdvisor have not been registered in your ChannelAdvisor account yet.

Review ChannelAdvisor's article about their shipping carrier options to learn how to add a new shipping carrier. NOTE: You must also be logged in to Channel Advisor's support page to view.

Download the attached file at the bottom of this article to see a list of the carrier and class codes that ShipStation uses for ChannelAdvisor. If the carrier you use is not on this list, please contact ShipStation Support and they will provide you with the necessary carrier/class codes, if available.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information