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Wish

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ShipStation Content Team

Updated

Extremely popular among young consumers, Wish delivers a fun, personalized shopping experience that engages users who spend a longer “time in-app.” Wish is an additive sales channel for eCommerce merchants, providing access to a new, mobile-focused consumer.

If you do not currently have a Wish seller account and would like to sign up for one, go to the Wish for Merchants page and sign up for free!

Wish Integration Requirements

Connection Requirements:

  • An active seller account with Wish.

Order Import Requirements:

  • Include a Ship To address.

Connect a Wish store to ShipStation

To connect your Wish store to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Settings page selections, with outline marking around the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    Store Setup Settings, arrow points to Connect a Store or Marketplace button.

  4. Select the Wish tile.

    Wish logo. Button that reads, Connect

  5. Click the Connect button. You will be redirected to Wish to grant permission for ShipStation to access your account and order information.

    The Wish setup marketplace screen is shown with the connect button highlighted.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Wish Integration

ShipStation integration to Wish supports for the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Red X mark. Unsupported feature. No.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Sent with Shipment Update

Status

Wish Status

Awaiting Payment

Not Supported

Awaiting Shipment

Approved

Shipped

Shipped

Cancelled

Declined, Refunded

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Additional Features for Wish Integration

The ShipStation integration with Wish allows for the following additional features:

Feature

Description

Wish Express is available for shipments to Mexico.

Mexico Wish Express orders must be confirmed delivered by the shipping carrier within 7 working days from the order released date.

Wish Express orders to Mexico must be fulfilled by one of the following carriers:

To learn more about Wish Express-Mexico, check out Wish’s article: How to ship Wish Express to Mexico.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Troubleshooting Tips for Wish Integration

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Marketplace Notification Failed

What it Means: Possibly that the Ship From address is missing the Country.

What to do: Ensure all Ship From addresses include a Country code.

If manually Marking an Order as Shipped, make sure there is a Ship From address selected in the Ship From column.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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