Endicia

Details about ShipStation's Endicia integration. Includes requirements, connection, features, enabling consolidation services, notes, and troubleshooting.

Endicia is an official USPS postage reseller. Their clients create USPS shipping labels at a discounted rate, as compared to USPS retail services. Endicia also partners with DHL eCommere as a domestic consolidation service to increase your delivery options.

USPS COVID-Related Service Updates!

Important

As of September 3rd, 2021, the USPS has suspended the following international services from the United States to Australia due to recent outbreaks of COVID-19:

  • First-Class Package International Service® (FCPIS®)

  • Commercial ePacket (CeP)

  • International Priority Airmail® (IPA®) packets

  • International Surface Air Lift® (ISAL®) packets

To avoid a disruption in service, you can ship packages to Australia via USPS Priority Mail International, Priority Mail Express International, or Stamps' Global Advantage Program.

For already shipped items, other than Global Express Guarantee® (GXG®), USPS employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Endicia Requirements

Connection Requirements:

  • An active account with Endicia.

  • Your Endicia username

  • Your Endicia password

  • An Endicia account nickname to use in ShipStation

Connect an Endicia account to ShipStation

To connect your Endicia account to ShipStation:

Note

By default, our Endicia integration is hidden from view for new users. To connect an Endicia account to ShipStation, please contact ShipStation Support. Provide us details about why you need to connect Endicia to ShipStation so we can enable the option for you.

  1. Select the Endicia tile and click Connect.

    Endicia logo
  2. Enter your Endicia Account number and Passphrase, and choose an Account Nickname to identify the carrier account in ShipStation.

  3. Click Next.

  4. Click Connect.

Available Features for Endicia Integration

ShipStation's integration with Endicia supports the following standard features:

*Parcel Select Ground

If you have enabled Parcel Select Lightweight, select Parcel Select Ground and Package for anything under 16 oz to automatically print a Parcel Select Lightweight label.

Contact Endicia shipper support to enable this option on your ShipStation account (subject to USPS approval). Additional fees and guidelines from the postage provider may apply.

To learn more about USPS Shipping services, see USPS Domestic Services and USPS International Service pages.

Endicia Additional Features

ShipStation's integration with Endicia supports the following additional features:

Feature

Description

DHL eCommerce Domestic

Connect your DHL eCommerce and Endicia accounts and create domestic shipping labels in ShipStation. See our section on DHL eCommerce Domestic for more information.

Manage funds through ShipStation

Add funds to your Endicia account through ShipStation with the credit card you have on file with Endicia.

USPS SCAN Forms

Use ShipStation to generate USPS SCAN forms for your Endicia shipping labels.

Do not prepay postage for this order

By default, Endicia shipping labels are prepaid so funds will be removed from your Endicia account when the label is created. However, select the Do not prepay postage for this order Other Shipping Option to avoid prepaying for the label. You will instead pay for the shipment when the package is dropped off at a USPS facility.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Cubic Pricing with Endicia

Cubic rates are ideal for small, heavy packages since the pricing is based on the volume of the package instead of the weight. Any package that measures 0.50 cubic feet or less and is 20 pounds or less is eligible.

To receive cubic rates in ShipStation:

  1. Choose a USPS domestic Priority service.

  2. Choose a package type of Package.

  3. Enter the package weight & dimensions.

ShipStation will automatically apply the Cubic rate whenever it's cheaper than the Priority rate. For more details about Stamps.com cubic rates, please contact your Stamps.com account representative.

DHL eCommerce Domestic (LEGACY)

Important

This section describes how to connect and use DHL eCommerce domestic shipping options in ShipStation when connected via Endicia.

If connecting a DHL eCommerce account to ShipStation after September 27th, 2019, please review the updated connection process in our DHL eCommerce article.

If you have a DHL eCommerce account for domestic shipping, connect it to your Endicia account and use the Endicia integration to create DHL eCommerce shipping labels in ShipStation.

Follow the steps below to add DHL eCommerce domestic-shipping options to ShipStation:

  1. Contact Endicia directly to have them add your DHL eCommerce account to your Endicia account.

  2. Connect your Endicia account to ShipStation.

  3. After the account is connected, go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account.

  4. Click the checkbox next to the option Enable support for domestic consolidation services such as DHL eCommerce and OSM.

  5. Click Confirm.

After you've completed the above steps, the following services will be enabled for your Endicia account:

Domestic Services

DHL GM BPM Expedited

DHL GM BPM Ground

DHL GM Marketing Parcel Expedited

DHL GM Marketing Parcel Ground

DHL GM Parcel Expedited

DHL GM Parcel Ground

DHL GM Parcel Plus Expedited

DHL GM Parcel Plus Ground

OSM Parcel Select

OSM Parcel Select Lightweight

Note

OSM is a different domestic consolidator offered through Endicia, but the services are enabled in ShipStation alongside DHL eCommerce. If you're interested in OSM services, contact Endicia for more information.

Remember these points when you use Endicia consolidation services like DHL eCommerce in ShipStation:

  • Estimated Rates are not available for Endicia consolidation services.

  • Shipments created using Endicia consolidation services will not appear on USPS SCAN forms.

  • Signature confirmation options are not supported for shipments created using Endicia consolidation services.

Additional Details about Endicia Integration

  • USPS does not support Signature or Adult Signature confirmation for shipments to international addresses.

  • USPS SCAN forms must be created before 9 PM local time.

  • Label Messages are not available for international shipments.

  • Unless you select the Do not prepay postage for this order Other Shipping Option, all Endicia shipping labels are prepaid. To receive a refund for unused postage, void the shipping label electronically within 28 days.

  • When you run an Account Balance History report, only 7 consecutive days worth of information can be returned at a time. Use the report to pull historic account information, but only in 7 day increments.

Endicia Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

First Class Mail International (FCMI) shipments' tracking numbers not sent to marketplace or customers.

The tracking number provided for FCMI shipments is not always fully trackable and will often not provide any additional tracking details beyond the shipment leaving the country. Since these tracking numbers do not always provide full delivery information, ShipStation considers them to be "non-trackable" and will not include them in notifications by default.

To include FCMI tracking numbers in notifications, go to Settings > Shipping > International Settings, and enable the option Send non-trackable Tracking Number to Marketplaces at the bottom of the page.

Despite the wording of the setting, it applies to both marketplace and customer notifications.

How do I update my Endicia account's password in ShipStation?

If you've changed your Endicia account password, you'll need to reset your passphrase in ShipStation as well.

  1. Go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account.

  2. Click the button Change Your Endicia Passphrase.

  3. Enter your new PASSWORD into the Current Passphrase field.

  4. Enter a new passphrase into the New Passphrase and Re-enter New Passphrase fields.

    The new passphrase must include a special character.

  5. Click Confirm.

This will reset the passphrase ShipStation uses to access your Endicia account. You should now be able to create labels using Endicia again!

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.