Details about ShipStation's Endicia integration. Includes requirements, connection, features, enabling consolidation services, notes, and troubleshooting.
Endicia is an official USPS postage reseller. Their clients create USPS shipping labels at a discounted rate, as compared to USPS retail services.
Important
Updated January 19, 2022
As of January 14, 2022:
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The USPS has suspended all international services from the United States to Hong Kong due to recent outbreaks of COVID-19.
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The USPS has resumed some services from the United States to New Zealand.
For more details about USPS COVID-related service disruptions, please review our COVID USPS Delays and Outages article.
To avoid a disruption in service to affected countries, we recommend shipping packages via UPS or GlobalPost.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Connection Requirements:
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An active account with Endicia
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Your Endicia account username and passphrase
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An Endicia account nickname to use in ShipStation
Note
If you would like to use Globalpost with your Endicia account, connect your Endicia account as a Stamps.com account. The username for the customer should be your Endicia account number, and the password will be the same.
To connect your Endicia account to ShipStation:
Note
By default, our Endicia integration is hidden from view for new users. To connect an Endicia account to ShipStation, please contact ShipStation Support. Provide us details about why you need to connect Endicia to ShipStation so we can enable the option for you.
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Select the Endicia tile and click Connect.
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Enter your Endicia Account number and Passphrase, and choose an Account Nickname to identify the carrier account in ShipStation.
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Click Next.
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Click Connect.
ShipStation's integration with Endicia supports the following standard features:
To learn more about USPS Shipping services, see USPS Domestic Services and USPS International Service pages.
ShipStation's integration with Endicia supports the following additional features:
|
Feature |
Description |
|---|---|
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DHL eCommerce Domestic Services |
Connect your DHL eCommerce and Endicia accounts and create domestic shipping labels in ShipStation. See our section on DHL eCommerce Domestic for more information. |
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Manage funds through ShipStation |
Add funds to your Endicia account through ShipStation with the credit card you have on file with Endicia. |
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USPS SCAN Forms |
Use ShipStation to generate USPS SCAN formsgenerate USPS SCAN forms for your Endicia shipping labels. |
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Do not prepay postage for this order |
By default, Endicia shipping labels are prepaid so funds will be removed from your Endicia account when the label is created. However, select the Do not prepay postage for this order Other Shipping Option to avoid prepaying for the label. You will instead pay for the shipment when the package is dropped off at a USPS facility. |
Cubic rates are ideal for small, heavy packages since the pricing is based on the volume of the package instead of the weight. Any package that measures 0.50 cubic feet or less and is 20 pounds or less is eligible.
To receive cubic rates in ShipStation:
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Choose a USPS domestic Priority service.
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Choose a package type of Package.
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Enter the package weight & dimensions.
ShipStation will automatically apply the Cubic rate whenever it's cheaper than the Priority rate. For more details about Stamps.com cubic rates, please contact your Stamps.com account representative.
Important
This section describes how to connect and use DHL eCommerce domestic shipping options in ShipStation when connected via Endicia.
If connecting a DHL eCommerce account to ShipStation after September 27th, 2019, please review the updated connection process in our DHL eCommerce article.
If you have a DHL eCommerce account for domestic shipping, connect it to your Endicia account and use the Endicia integration to create DHL eCommerce shipping labels in ShipStation.
To add DHL eCommerce domestic-shipping options to ShipStation:
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Contact Endicia directly to have them add your DHL eCommerce account to your Endicia account.
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Connect your Endicia account to ShipStation.
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After the account is connected, go to
Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account. -
Click the checkbox next to the option Enable support for domestic consolidation services such as DHL eCommerce and OSM.
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Click Confirm.
After you've completed the above steps, the following services will be enabled for your Endicia account:
|
Domestic Services |
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DHL GM BPM Expedited |
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DHL GM BPM Ground |
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DHL GM Marketing Parcel Expedited |
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DHL GM Marketing Parcel Ground |
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DHL GM Parcel Expedited |
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DHL GM Parcel Ground |
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DHL GM Parcel Plus Expedited |
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DHL GM Parcel Plus Ground |
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OSM Parcel Select |
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OSM Parcel Select Lightweight |
Note
OSM is a different domestic consolidator offered through Endicia, but the services are enabled in ShipStation alongside DHL eCommerce. If you're interested in OSM services, contact Endicia for more information.
Remember these points when you use Endicia consolidation services like DHL eCommerce in ShipStation:
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Estimated Rates are not available for Endicia consolidation services.
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Shipments created using Endicia consolidation services will not appear on USPS SCAN forms.
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Signature confirmation options are not supported for shipments created using Endicia consolidation services.
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USPS does not support Signature or Adult Signature confirmation for shipments to international addresses.
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USPS SCAN forms must be created before 9pm local time.
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Label Messages are not available for international shipments.
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Unless you select the Do not prepay postage for this order Other Shipping Option, all Endicia shipping labels are prepaid. To receive a refund for unused postage, void the shipping label within 28 days.
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When you run an Account Balance History report, only 7 consecutive days worth of information can be returned at a time. Use the report to pull historic account information, but only in 7 day increments.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
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First Class Mail International (FCMI) shipments' tracking numbers not sent to marketplace or customers. |
The tracking number provided for FCMI shipments is not always fully trackable and will often not provide any additional tracking details beyond the shipment leaving the country. Since these tracking numbers do not always provide full delivery information, ShipStation considers them to be "non-trackable" and will not include them in notifications by default. What to do: To include FCMI tracking numbers in notifications, go to Despite the wording of the setting, it applies to both marketplace and customer notifications. |
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How do I update my Endicia account's password in ShipStation? |
If you've changed your Endicia account password, you'll need to reset your passphrase in ShipStation as well.
This will reset the passphrase ShipStation uses to access your Endicia account. You should now be able to create labels using Endicia again! |