Endicia is an official USPS postage reseller which allows clients to create USPS shipping labels at a discounted rate compared to USPS retail services. In addition to USPS options, Endicia also partners with several domestic and international consolidation services to increase your delivery options.
Priority Mail parcels in all shipping zones will use DIM pricing for packages over 1 cubic foot starting January 27th, 2019. Previously, only Priority Mail parcels being delivered to Zones 5-9 received DIM pricing.
To determine if your package is larger than one cubic foot, use this equation: (L x W x H) / 1728. If the result is greater than 1, the package will be subject to dimensional weight.
Dimensional weight is calculated using this equation: (L x W x H) / DIM Divisor.
The DIM Divisor for Priority Mail packages will change from 194 to 166 on June 23, 2019.
If DIM weight applies to your package, the carrier will compare the DIM weight and actual weight and charge the higher of the two for the label. For this reason, ShipStation recommends always entering the correct package dimensions when configuring your shipments so the rate you see in ShipStation reflects the correct weight.
If the label you print for your shipment reflects the incorrect rate as determined by USPS, you may be subject to the USPS Automated Package Verification, which can automatically deduct the difference in postage from your USPS postage provider account.
Connection Requirements:
An active account with Endicia. Click here to register for an account!
To connect your Endicia account to ShipStation, follow the steps below:
Note
By default, our Endicia integration is hidden from view for new users. If you need to connect an Endicia account to ShipStation, please reach out to ShipStation Support with a bit of information on why you need to connect Endicia to ShipStation, and they can enable the option for you.
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Select the Endicia tile and click Connect.
Enter your Endicia Account number and Passphrase, and choose an Account Nickname which you'll use to identify the carrier account in ShipStation.
Click Next.
Click Connect.
ShipStation's integration to Endicia supports for the following standard features:
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Common ShipStation Features |
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Note
* If you have Parcel Select Lightweight enabled, then selecting Parcel Select Ground and Package for anything under 16 oz will automatically print a Parcel Select Lightweight label.
Contact Endicia shipper support to enable this option on your ShipStation account (subject to USPS approval). Additional fees and guidelines from the postage provider may apply.
To learn more about USPS Shipping services, see USPS Domestic Services and USPS International Service pages.
Additional Features
ShipStation's integration to Endicia allows for the following additional features:
Feature |
Description |
|---|---|
DHL eCommerce Domestic |
You can connect your DHL eCommerce account to Endicia and use ShipStation to create domestic shipping labels. See our section on DHL eCommerce Domestic for more information. |
International Consolidation Services |
If you a registered for International Consolidation Services with Endicia, you can enable those in ShipStation to create shipping labels. See our section on International Consolidation Services for more information. |
Manage funds through ShipStation |
You can add funds to your Endicia account through ShipStation, using credit card which you have on file with Endicia. |
USPS SCAN Forms |
You can use ShipStation to generate USPS SCAN forms for your Endicia shipping labels. |
Pay on Use Returns |
ShipStation supports Endicia's Pay on Use return program for qualified accounts. In order to use this feature, you must select the Include a return label with the outgoing shipping label Other Shipping Option and use the same service as the outbound label. NoteOnly return labels created with outbound labels support the Pay on Use program. Return labels created after the outbound label and return labels created using the Branded Returns Portal would be treated as standard prepaid shipping labels. |
Do not prepay postage for this order |
By default, Endicia shipping labels are prepaid so funds will be removed from your Endicia account when the label is created. However, you can select the Do not prepay postage for this order Other Shipping Option to avoid prepaying for the label. You will instead pay for the shipment when the package is dropped off at a USPS facility. |
Cubic rates are ideal for small, heavy packages since the pricing is based on the volume of the package instead of the weight. Any package that measures 0.50 cubic feet or less and is 20 pounds or less is eligible.
To receive cubic rates in ShipStation:
Choose a USPS domestic Priority service.
Choose a package type of Package.
Enter the package weight & dimensions.
ShipStation will automatically apply the Cubic rate whenever it's cheaper than the Priority rate. For more details on Stamps.com cubic rates, please contact your Stamps.com account representative.
Note
This section describe how to connect and use DHL eCommerce domestic shipping options in ShipStation. For information on using DHL eCommerce for international shipping options, see our page on DHL eCommerce.
If you have a DHL eCommerce account for domestic shipping, you can connect it to your Endicia account and use the Endicia integration to create DHL eCommerce shipping labels in ShipStation. Follow the steps below to add DHL eCommerce domestic shipping options to ShipStation:
Contact Endicia directly to have them add your DHL eCommerce account to your Endicia account.
Connect your Endicia account to ShipStation.
After the account is connected, go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account.
Click the checkbox next to the option Enable support for domestic consolidation services such as DHL eCommerce and OSM.
Click Confirm.
After you've completed the above steps, the following services will be enabled for your Endicia account:
Domestic Services |
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DHL GM BPM Expedited |
DHL GM BPM Ground |
DHL GM Marketing Parcel Expedited |
DHL GM Marketing Parcel Ground |
DHL GM Parcel Expedited |
DHL GM Parcel Ground |
DHL GM Parcel Plus Expedited |
DHL GM Parcel Plus Ground |
OSM Parcel Select |
OSM Parcel Select Lightweight |
Note
OSM is a different domestic consolidator offered through Endicia, but the services are enabled in ShipStation alongside DHL eCommerce. If you're interested in OSM services, contact Endicia for more information.
Here's some things you should keep in mind when using Endicia consolidation services like DHL eCommerce in ShipStation:
Estimated Rates are not available for Endicia consolidation services.
Shipments created using Endicia consolidation services will not appear on USPS SCAN forms.
Signature confirmation options are not supported for shipments created using Endicia consolidation services.
ShipStation supports the following International Consolidation Services which can be linked to your Endicia account:
International Bonded Couriers (IBC)
International Mail Service (IMS)
OnTrac International (formerly known as EMI)
RR Donnelley Logistics
Follow the steps below to enable International Consolidation Services for your Endicia account:
Contact Endicia directly to have them add your International Consolidator account to your Endicia account.
Connect your Endicia account to ShipStation.
After the account is connected, go to
Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account.Click the checkbox next to the option Enable support for international consolidation services.
Click Confirm.
After you've completed the above steps, the following services will be enabled for your Endicia account:
International Services |
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Commercial ePacket |
Consolidator International |
International Priority Airmail |
International Surface Air Lift |
Priority Mail Express International |
Priority Mail International |
Here's some things you should keep in mind when using Endicia International Consolidation Servicesin ShipStation:
Estimated Rates are not available for Endicia consolidation services.
Shipments created using Endicia consolidation services will not appear on USPS SCAN forms.
Signature confirmation options are not supported for shipments created using Endicia consolidation services.
Here are some things you should keep in mind about ShipStation's integration with Endicia:
USPS does not support Signature or Adult Signature confirmation for shipments to international addresses.
USPS SCAN forms must be created before 9 PM local time.
Label Messages are not available for international shipments
Unless the Do not prepay postage for this order Other Shipping Options is select, all Endicia shipping label are prepaid. In order to receive a refund for unused postage, you can void the shipping label electronically within 28 days.
When running a Account Balance History report, only 7 consecutive days worth of information can be returned at a time. You can use the report to pull historic account information, but only in 7 day increments.
Here are some common issues, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why aren't my First Class Mail International (FCMI) shipments' tracking numbers being sent to my customers or selling channel? |
The tracking number provided for FCMI shipments is not always fully trackable, and will often not provide any additional tracking details beyond the shipment leaving the country. Since these tracking numbers do not always provide full delivery information, ShipStation considers them to be non-trackable tracking numbers and will not include them in notifications by default. If you want ShipStation to include FCMI tracking numbers in notifications, go to |
How do I reset my Endicia account's passphrase? |
If your Endicia account gets locked out, or you've changed your Endicia account password, you'll need to reset your passphrase as well. First, you'll need to contact Endicia (1-800-576-3279) and get a new, temporary, passphrase or use the Forgot Pass Phrase form on their website. Once you've obtained a temporary password, go to Next, click the button Change Your Endicia Passphrase. Fill out the form using your temporary passphrase as the Current Passphrase, the click Confirm. This will reset the passphrase ShipStation uses to access your Endicia account. You should now be able to create labels using Endicia again! |