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Endicia

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ShipStation Content Team

Updated

Details about ShipStation's Endicia integration. Includes requirements, connection, features, enabling consolidation services, notes, and troubleshooting.

Endicia is an official USPS postage reseller that provides discounts from the normal USPS retail rates. ShipStation's integration with Endicia allows you to connect your Endicia account to create both USPS domestic and international labels with the rates you enjoy on your Endicia account. Endicia accounts are exempt from ShipStation's Your Carriers add-on fee.

This integration also supports Endicia's pay-on-use feature, which bills your account only when the label you create is scanned into the USPS system. Contact your Endicia account representative to inquire about enabling the pay-on-use feature for your account.

USPS Service Updates

Alerts, Disruptions, and Suspensions to Service

Updated May 1, 2023: The USPS provides updated service alerts on their website for any situation affecting USPS parcel delivery.

If shipping to a country experiencing a USPS service disruption, we recommend shipping packages via UPS or GlobalPost.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Endicia Requirements

Connection Requirements:

  • An active account with Endicia

  • Your Endicia account username and passphrase

  • An Endicia account nickname to use in ShipStation

Note

If you would like to use GlobalPost with your Endicia account, connect your Endicia account as a Stamps.com account. The username for the customer should be your Endicia account number, and the password will be the same.

Connect an Endicia account to ShipStation

To connect your Endicia account to ShipStation:

Note

By default, our Endicia integration is hidden from view for new users. To connect an Endicia account to ShipStation, please contact ShipStation Support. Provide us details about why you need to connect Endicia to ShipStation so we can enable the option for you.

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the Endicia tile and click Connect.

    Endicia logo. Button that reads, Connect

  5. Enter your Endicia Account number and Passphrase, and choose an Account Nickname to identify the carrier account in ShipStation.

  6. Click Next.

  7. Click Connect.

Available Features for Endicia Integration

ShipStation's integration with Endicia supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Green checkmark. Supported feature. Yes.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Endicia Domestic Services

  • USPS First-Class Mail

  • USPS Media Mail

  • USPS Ground Advantage (formerly Parcel Select Ground, First-Class Package)

  • USPS Priority Mail

  • USPS Priority Mail Express

Endicia International Services

  • USPS First-Class Package Int'l

  • USPS Priority Mail Int'l

  • USPS Priority Mail Express Int'l

Endicia Package Types

  • Package

  • Custom Packages

  • Flat Rate Envelope

  • Flat Rate Legal Envelope

  • Flat Rate Padded Envelope

  • Large Envelope or Flat

  • Large Flat Rate Box

  • Large Package (any side > 12")

  • Letter

  • Medium Flat Rate Box

  • Non-Rectangular Package

  • Regional Rate Box A

  • Regional Rate Box B

  • Small Flat Rate Box

  • Thick Envelope

Endicia Confirmation Types

  • No Confirmation

  • Delivery

  • Signature

  • Adult Signature

To learn more about USPS Shipping services, see USPS Domestic Services and USPS International Service pages.

Endicia Additional Features

ShipStation's integration with Endicia supports the following additional features:

Feature

Description

DHL eCommerce Domestic Services

Connect your DHL eCommerce and Endicia accounts and create domestic shipping labels in ShipStation. See our section on DHL eCommerce Domestic for more information.

Manage funds through ShipStation

Add funds to your Endicia account through ShipStation with the credit card you have on file with Endicia.

USPS SCAN Forms

Use ShipStation to generate USPS SCAN formsgenerate USPS SCAN forms for your Endicia shipping labels.

Do not prepay postage for this order

By default, Endicia shipping labels are prepaid so funds will be removed from your Endicia account when the label is created. However, if you do not wish to prepay for the label, you can select the Do not prepay postage for this order option in ShipStation's Other Shipping Options. You will instead pay for the shipment when the package is dropped off at a USPS facility.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Cubic Pricing with Endicia

Cubic rates are ideal for small, heavy packages since the pricing is based on the volume of the package instead of the weight. Any package that measures 0.50 cubic feet or less and is 20 pounds or less is eligible.

To receive cubic rates in ShipStation:

  1. Choose a USPS domestic Priority service.

  2. Choose a package type of Package.

  3. Enter the package weight & dimensions.

ShipStation will automatically apply the Cubic rate whenever it's cheaper than the Priority rate. For more details about Stamps.com cubic rates, please contact your Stamps.com account representative.

DHL eCommerce Domestic (LEGACY)

Important

This section describes how to connect and use DHL eCommerce domestic shipping options in ShipStation when connected via Endicia.

If connecting a DHL eCommerce account to ShipStation after September 27th, 2019, please review the updated connection process in our DHL eCommerce article.

If you have a DHL eCommerce account for domestic shipping, connect it to your Endicia account and use the Endicia integration to create DHL eCommerce shipping labels in ShipStation.

To add DHL eCommerce domestic-shipping options to ShipStation:

  1. Contact Endicia directly to have them add your DHL eCommerce account to your Endicia account.

  2. Connect your Endicia account to ShipStation.

  3. After the account is connected, go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your Endicia account.

  4. Click the checkbox next to the option Enable support for domestic consolidation services such as DHL eCommerce and OSM.

  5. Click Confirm.

After you've completed the above steps, the following services will be enabled for your Endicia account:

Domestic Services

DHL GM BPM Expedited

DHL GM BPM Ground

DHL GM Marketing Parcel Expedited

DHL GM Marketing Parcel Ground

DHL GM Parcel Expedited

DHL GM Parcel Ground

DHL GM Parcel Plus Expedited

DHL GM Parcel Plus Ground

OSM Parcel Select

OSM Parcel Select Lightweight

Note

OSM is a different domestic consolidator offered through Endicia, but the services are enabled in ShipStation alongside DHL eCommerce. If you're interested in OSM services, contact Endicia for more information.

Remember these points when you use Endicia consolidation services like DHL eCommerce in ShipStation:

  • Estimated Rates are not available for Endicia consolidation services.

  • Shipments created using Endicia consolidation services will not appear on USPS SCAN forms.

  • Signature confirmation options are not supported for shipments created using Endicia consolidation services.

Additional Details about Endicia Integration

  • USPS does not support Signature or Adult Signature confirmation for shipments to international addresses.

  • USPS SCAN forms must be created before 9 pm local time.

  • Label Messages are not available for international shipments.

  • Unless you select Do not prepay postage for this order, all Endicia shipping labels are prepaid. To receive a refund for unused postage, void the shipping label within 28 days of creating it.

  • When you run an Account Balance History report, only 7 consecutive days' worth of information can be returned at a time. Use the report to pull historic account information, but only in 7-day increments.

Endicia Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

First Class Mail International (FCMI) shipments' tracking numbers not sent to marketplace or customers.

The tracking number provided for FCMI shipments is not always fully trackable and will often not provide any additional tracking details beyond the shipment leaving the country. Since these tracking numbers do not always provide full delivery information, ShipStation considers them to be "non-trackable" and will not include them in notifications by default.

What to do: To include FCMI tracking numbers in notifications, go to Settings > Shipping > International Settings, and enable the option Send non-trackable Tracking Number to Marketplaces at the bottom of the page.

Despite the wording of the setting, it applies to both marketplace and customer notifications.

How do I reset my Endicia account password from within ShipStation?

If you need to reset your Endicia account password, you can do so from within ShipStation.

Endicia no longer uses a 'passphrase' in addition to your Endicia account password. Even though the fields in ShipStation are labeled as 'passphrase', you are actually resetting your Endicia account password.

  1. Go to Settings > Shipping > Carriers > Your Carrier Accounts. Then, choose Carrier Settings for your Endicia account.

  2. Select Password changed?.

  3. Enter your current Endicia account password into the Current Passphrase field.

  4. Enter a new password into the New Passphrase and Re-enter New Passphrase fields.

    Your new Endicia password must include a special character.

  5. Click Confirm.

I changed my Endicia password outside of ShipStation. How do I update it in ShipStation?

We suggest that you only reset your Endicia account password from within ShipStation to prevent any issues with ShipStation connecting to Endicia.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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