Order alerts are now managed within the Notification Center. Rather than appearing as system-wide pop-ups, alerts are logged individually per user, allowing team members to mark items as read or dismissed without impacting others.
The Notification Center centralizes operational alerts, store notices, and completed tasks in ShipStation. Unlike temporary pop-ups, the Notification Center maintains a 30-day log with individual read and unread indicators for each user.
Operational notifications include alerts for combinable orders, unconfigured stores, new product records, low inventory warnings, triggered automation rules, completed file exports, and billing updates.
User-Level Notifications
Notifications operate at the user level. Marking an alert as read in your Notification Center does not mark it as read for other users on your account. Older notifications are automatically cleared after 30 days.
Follow these steps to view and manage your operational notifications in ShipStation:
-
Click the Notification Bell icon
to open the Notifications panel in the navigation bar.
A badge on the bell displays your count of unread notifications.
-
View your alerts using the Unread or All tabs.
Unread notifications display a blue status dot
.
-
Click an individual notification or action link (such as View Store Settings or an order alert) to go directly to that screen.
-
Click the blue status dot
-
Click the Check mark icon
at the top of the panel to mark all notifications as read at once.
|
Notification Type |
Trigger Condition |
Direct Action / Destination |
|---|---|---|
|
Combine Orders |
ShipStation identifies multiple unshipped orders that share the same recipient address and customer email address. |
Grouped under (#) Combine Orders. Click Expand All or select an individual customer to open the Ship Together screen. |
|
Automation Alert |
An automation rule executes that includes the Create an Alert... action. |
Displays your custom alert text with an active link to the affected order. |
|
Unconfigured Store |
An imported store is missing company information, return address, or required messaging settings. |
Click View Store Settings to finish configuring store details. |
|
New Product Records |
An imported order introduces a new item or SKU into ShipStation. |
Navigates to Products with the Created at filter applied to review and set product specifications. |
|
Low Inventory Alert |
Available inventory for a tracked product reaches or drops below its reorder threshold. |
Navigates to → to review stock levels. |
|
Export Complete |
A background file export finishes (Orders, Shipments, Products, or Inventory). |
Click the download link in the notification card to download the exported file. |
You can also view Combine Shipment alerts through the sidebar on the Orders tab.
Click Order Alerts, then Combine Shipments.
A pop-up menu will appear, displaying a list of the alerts.
You can click on the order to view, take the recommended action (here, Combine Shipments), or dismiss the alert(s) altogether.
Dismissing Alerts
Dismissing an alert will permanently dismiss it for that active user only. Because this action is user-specific, additional users will also have the option to see and dismiss the alerts.
You can use Automation Rules to create custom alerts that appear when orders are imported into ShipStation.
When defining the actions for the automation rule, choose the option Create an Alert...
You'll be prompted to enter the text for the alert and choose how long until the alert expires. You can enter plain text or include order-specific field replacements using data from the order when generating the alert message.
The available field replacements are Store Name, Recipient Name, Order Date, and Order #. Use the arrow icon in the text box to select a field replacement quickly.
Order # Field Replacement Links
If you use the Order # field replacement, the Order # will appear as a link that can be used to navigate to the order quickly.