The sidebar of the Orders grid displays the various order statuses your orders could be in. ShipStation displays Awaiting Shipment orders by default.
If the order is paid for and ready to ship, the order status in ShipStation should be Awaiting Shipment. Most of your orders will import directly into this status.
Once you create a label for an order, the order will automatically move into the Shipped status. Other actions you take can move orders into other statuses. Also, depending on the stores you connect, orders can sometimes import into other statuses like Awaiting Payment. Review the details in the status table below to learn more about how order statuses work in ShipStation.
|
Status |
Details |
|---|---|
|
Planning |
The Planning status will only appear on ShipStation accounts with Auto-Routing enabled. Learn more about the Planning status in our Auto-Routing help article. When Auto-Routing cannot route an order, such as when the Ship To address cannot be verified or an item on the order has no assigned Ship From Location, the order will be moved to the Planning status so that any issues can be reviewed and corrected. |
|
Awaiting Payment |
Any order indicating it is unpaid will import into Awaiting Payment. Not all stores support importing unpaid orders. Check our Integrations Help articles for order import details specific to your stores. ShipStation will update the order status to Awaiting Shipment when the store sends updated information indicating the order has been paid for. Or, you can manually mark the order as paid. You cannot create labels for orders that are in the Awaiting Payment status! |
|
On Hold |
On Hold orders are orders that you do not want to ship right away. You can move orders out of the Awaiting Shipment status so your shippers don't accidentally ship them before they are ready. For example, if an order contains an item for an out-of-stock product or has a fraud alert, you can move it to On Hold status until you are ready to ship it. You can manually put orders on hold at any time or use an Automation Rule to move orders to the On Hold status when they import. You can also manually remove a Hold on an order from the Orders tab or from within the Quicksearch and Advanced Search. A few stores, like Magento, support an On Hold status and can send that status to ShipStation as well. Check our Integrations Help articles to see specific details about your selling channel. |
|
Awaiting Shipment |
Ready to ship orders will import into the Awaiting Shipment status. This is where most of your order management will take place. |
|
Pending Fulfillment |
Orders you send to fulfillment but are not yet fulfilled will move to Pending Fulfillment. Additionally, Amazon Seller Fulfilled Prime orders will import as Pending Fulfillment, unless you have added Amazon Buy Shipping to your ShipStation account. |
|
Shipped |
Once you print a label for an order, ShipStation will move the order into the Shipped status to indicate no more work needs to be done on this order. Orders will also move here when you mark them as shipped. Once the status has changed to Shipped, the order no longer receives updates from the marketplace. ShipStation can import Shipped orders from your store so you can have a complete reporting of shipped orders in ShipStation. |
|
Cancelled |
When you cancel an order in ShipStation, the system will move it to the Cancelled status. Once cancelled, it no longer receives updates from the marketplace. ShipStation also does not notify your store when you cancel orders in ShipStation. For this reason, we recommend canceling orders in your store first and then refreshing ShipStation. This way, you ensure the order status is the same on both platforms. ShipStation can still import cancelled orders from your store if you need a complete reporting of all orders in ShipStation. |
The statuses for orders in your store may not exactly match the statuses ShipStation uses. That's because ShipStation statuses relate directly to your shipping workflow, which might require different statuses than what your store provides. ShipStation uses a process called mapping to determine which store statuses correspond to which ShipStation statuses.
For example, the status in your store for an order that is ready to ship might be Paid, Unfulfilled, or Authorized. ShipStation imports orders with these statuses into Awaiting Shipment.
Once you ship an order or mark it as shipped in ShipStation, however, we send a notification to your store so the store will update the order. This ensures the order status remains consistent between both ShipStation and your store platform.
Order Statuses in Your Stores
Each store handles order statuses according to its own standards, and not all stores support all statuses.
For details on supported features and statuses, as well as limitations for specific store platforms, review our Store & Marketplace Integrations articles for the stores you connect to ShipStation.