Selling on eBay gives you direct access to 170 million active users in nearly 200 countries — many of whom buy online exclusively from eBay. There’s simply no better way to expand your sales to new markets, extend your selling season, and move excess inventory than with eBay. ShipStation started with eBay, and we couldn’t be happier to support your success on this platform.
Connection Requirements:
An active seller account with eBay.
Order Import Requirements:
Include a Ship To address.
Contain at least one item.
Follow the steps below to connect your eBay store to ShipStation:
Note
If you're connecting multiple eBay stores to ShipStation, we recommend you log out of any active eBay sessions before connecting the accounts.
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Select the eBay tile.
Enter your eBay Username, and select if you want ShipStation to send carrier fees to Selling Manager Pro.
Click Connect.
Login to your eBay account to authorize the connection. If you were already logged in to eBay, this step will be skipped.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration to eBay supports for the following standard features:
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Common ShipStation Features |
Sent with Shipment Update
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Additional Features
ShipStation's integration to eBay allows for the following additional features:
Feature |
Description |
|---|---|
Automatically combines orders for the same buyer |
When ShipStation imports orders from eBay, we'll automatically combine orders which were placed at the same time by the same buyer. If the orders were not placed together, ShipStation will alert you that the customer has multiple orders ready to ship so you can combine them if desired. |
Automatic Customer Feedback |
You can define up to 3 feedback messages in the eBay store's settings. ShipStation will cycle through these messages and leave feedback automatically when sending the shipment update to eBay. |
Imports calculated dimensions for single item orders |
If you're using eBay's calculated shipping costs, ShipStation will import the item's package dimensions for single item orders with a quantity of one. |
Sends Shipment Updates to linked BigCommerce store |
If you're using BigCommerce to manage your eBay orders or inventory, see Using BigCommerce with Amazon or eBay to ensure your workflow is set up properly for ShipStation. |
Imports orders which are part of the eBay Global Shipping Program |
Orders which belong to the eBay Global Shipping Program will import into ShipStation alongside your other eBay orders. |
Supports eBay Guarantee Delivery orders (Door-to-Door only) |
ShipStation will import eBay Guarantee Delivery orders alongside your other eBay orders. ShipStation supports eBay Guarantee Delivery orders which use the Door-to-Door option. See the eBay Guarantee Delivery orders section below for more details. |
Support Enabled Features
In addition to the features listed above, the following settings can be enabled for your eBay store by the ShipStation User Success team or your Account Manager.
Feature |
Description |
|---|---|
Custom Fields |
Up to three Custom Fields can be mapped for an eBay store. Available custom fields are as follows:
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Import Item Specifics As Options |
If enabled, ShipStation will import the item specifics from eBay and list them as product options. |
eBay has two options available for fulfilling eBay Guarantee Delivery orders.
Door-to-Door Option (DTD)
Handling Time Option (HTO)
The Door-To-Door Option is the option available to eBay sellers using ShipStation! The D2D option allows you to ship your eBay Guarantee Delivery orders through ShipStation just as easily as you would any other order! Your company-specific label branding will even still show on your labels (which is something you would lose with the Handling Time option).
The Handling Time Option is currently not available to eBay sellers using ShipStation, as eBay requires you use their branded labels, as well as a few other eBay-side automated options.
Once you have signed up for the D2D option in eBay, there are no changes you need to make in ShipStation. Your orders will import to ShipStation just as they always have!
eBay does have a few requirements though...
You will need to sell your items with Immediate Payment enabled, offer returns, deliver shipments within 4 days of purchase, and set up rate tables on the eBay side. And though eBay Guarantee Delivery orders are not yet being tagged within ShipStation, if you've got your workflow established within ShipStation, you'll be golden! (Scroll to the bottom of this article for a few helpful hints on how to efficiently ship these orders in ShipStation!)
Use the Door-to-Door Option |
Use the Handling Time Option |
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BUSINESS MODEL: |
Best if you wish to guarantee your own delivery dates |
Best if you can guarantee 0-1 day handling time, but do not wish to guarantee delivery dates |
REQUIREMENTS: |
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DELIVERY DATE: |
You guarantee the date based on regional rate tables |
eBay figures this out for you and guarantees the delivery date |
LATE ARRIVAL: |
You cover the shipping cost refund or return label |
eBay covers the shipping cost refund or free return label if you meet handling time |
While eBay Guarantee Delivery orders aren't currently tagged in ShipStation, one option you have is to tag the product records in ShipStation for your eBay items that use Guaranteed Delivery. You can use these tags to create Automation Rules and searchable order views to help you isolate these eBay orders.
One last thing...
We understand that these eBay Guarantee Delivery Orders have a shorter window of time to be fulfilled than most of your other orders, so you definitely want to make sure they're importing correctly. Every year or so, eBay makes third party connections to your eBay account (like ShipStation) re-authenticate. So, if you get an error saying Auth Token Has Expired, be sure to reconfigure your store connection!
Here are some things you should keep in mind about ShipStation's integration with eBay:
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Item SKUs: In order to import Item SKUs from eBay into ShipStation, you'll need to add the Custom Label attribute to your listings and define the Custom Label for each. If you're not sure how to add the Custom Label to eBay listings, follow the steps below.
Note
This feature is only available if you're using eBay Selling Manager or Selling Manager Pro.
Log in to your eBay account and navigate to Active Listings.
Click the Customize link at the top right of the page.
Check the Custom Label checkbox and it will be added to the list. You can change the order of how you want it to appear if you like. Click Apply.
At this point, you should see a Custom Label column in your listings. Click [Add] to define the value for each listing.
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Weight and Dimensions: ShipStation will only receive item weight and dimensions if your store is using eBay's calculated shipping costs. If you're using flat rate or free shipping options, weight and dimensions will not be exposed to ShipStation.
Additionally, ShipStation is only able to import dimensions for single item, single quantity orders. If there's more than one product on an order, ShipStation will only import the weight.
Single shipment update only: ShipStation can only update an eBay order with shipment information a single time. If ShipStation tries to send eBay additional shipment updates, they will be ignored.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error "Auth token has expired" when trying to update an eBay store's orders |
As a security measure, the authentication token eBay creates for third-party integrations like ShipStation expire after a set time. This error means the authentication token we're using has expired and needs to be renewed. To renew the token, reconfigure the eBay store's connection with ShipStation. |
How can I identify my eBay Global Shipping Program orders? |
All orders that are part of the eBay Global Shipping Program (GSP) use a standard address with a Address Line 1 that begins with "Reference #" which can be used to identify the orders. If you want to make those orders stand out a little more, or make them more easy to filter, we recommend you tag the orders with an automation rule.
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