How to add an eBay store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Sell on eBay and access 170 million active users in nearly 200 countries. Benefits like branded tracking pages, product information imports, order detail imports, and the eBay Global Shipping Program will help you to grow your brand and reach new markets.
eBay integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your eBay account with each order's shipment details as soon as you create each label.
Follow this link to learn about eBay Guarantee Delivery.
Updated to eBay's REST API
ShipStation has updated our integration with eBay to use their current REST API. This allows the use of the new eBay Order Number format.
However, this update has retired some legacy features such as Automatic Customer Feedback and Promotions of Related Items in Shipping Emails.
Follow the steps in the Migrate to the New eBay Integration section to ensure you are using the current eBay integration.
Connection Requirements:
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An active seller account with eBay.
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eBay username and password.
The username field for eBay store connections has a limit of 50 characters. If a username exceeds 50 characters, you will receive an error.
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Credentials are up to date. eBay requires you to authenticate your store every year.
Order Import Requirements:
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Include a Ship To address.
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Contain at least one item.
To connect your eBay store to ShipStation:
Multiple eBay Stores
If you're connecting multiple eBay stores to ShipStation, we recommend you log out of any active eBay sessions before connecting the accounts.
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Select the eBay tile.
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Click Connect.
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Log in to your eBay account to authorize the connection.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
The ShipStation integration with eBay supports the following standard features:
ShipStation's integration with eBay allows for the following additional features:
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Feature |
Description |
|---|---|
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*Map pending_cancellation to On Hold |
*To map orders from pending_cancellation to On Hold in ShipStation, you must enable the store setting in |
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Import Click N Collect Orders |
By default, ShipStation does not import Click N Collect orders, but you can enable this feature in ShipStation. To enable Click N Collect order import into ShipStation, go to |
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Supports custom field mapping |
You can map certain additional eBay fields for your orders into ShipStation's Custom Fields.
To map any of these fields to a Custom Field in ShipStation, go to |
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Status Mapping for On Hold |
You can map orders from the pending_cancellation status to On Hold status in ShipStation by enabling a store setting in ShipStation. To enable the store setting, go to |
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Imports orders that are part of the eBay Global Shipping Program |
Orders that belong to the eBay Global Shipping Program will import into ShipStation alongside your other eBay orders. |
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Supports eBay Guaranteed Delivery orders (Door-to-Door only) |
ShipStation will import eBay Guaranteed Delivery orders alongside your other eBay orders. ShipStation supports eBay Guaranteed Delivery orders that use the Door-to-Door option. Review our eBay Guaranteed Delivery FAQ article for more details. |
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Supports eBay Order Number Identifier |
ShipStation will import eBay's new Order Number format. You must migrate to the new eBay integration to import the new order number format. |
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Imports Recipient VAT ID |
The amount paid for VAT will appear on the order summary in ShipStation. |
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Any email communications sent from ShipStation to your customers must be in compliance with eBay's member-to-member policy. This means the emails cannot contain contact information like email addresses, phone numbers, or website URLs. Additionally, if using ShipStation Branded Tracking Page, you cannot include non-eBay store URLs or social media links. eBay will begin blocking communications - including emails from ShipStation - that violate their member-to-member policy on June 7th, 2021.
For guidance on how to best configure your shipment and delivery email templates to ensure they comply with eBay's policy, review our FAQ article about creating an eBay compliant email template and Branded Tracking page.
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Item SKUs: To import Item SKUs from eBay into ShipStation, you'll need to add the Custom Label attribute to your listings and define the Custom Label for each. If you're not sure how to add the Custom Label to eBay listings, follow the steps below.
Item SKUs Availability
This feature is only available if you're using eBay Selling Manager or Selling Manager Pro.
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Log in to your eBay account and navigate to Active Listings.
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Click the Categorize link at the top right of the page.
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Check the Custom Label checkbox and it will be added to the list. You can change the order of how you want it to appear if you like. Click Apply.
At this point, you should see a Custom Label column in your listings.
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Click [Add] to define the value for each listing.
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Weight and Dimensions (dimensions will no longer import on the new eBay integration released on March 3rd, 2021).
ShipStation will only receive item weight and dimensions if your store is using eBay's calculated shipping costs. If you're using flat-rate or free-shipping options, weight and dimensions will not be sent to ShipStation.
Additionally, ShipStation can only import dimensions for single-item, single-quantity orders. If there's more than one product on an order, ShipStation will only import the weight.
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Single shipment update only: ShipStation can only update an eBay order with shipment information once. If ShipStation tries to send eBay additional shipment updates, eBay will ignore them.
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As eBay will only add a specific tracking number to one order, combining eBay orders in ShipStation is not advised. If you do so, you may receive an error. See the troubleshooting section below for details.
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Automatic feedback unavailable in ShipStation: eBay no longer allows for feedback messages to be sent via ShipStation's store settings. You can still utilize eBay's Automatic Customer Feedback feature by setting it up directly in your eBay account.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
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Issue |
How to troubleshoot or resolve |
|---|---|
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Order Import Issue: eBay orders importing with no Ship To Address |
What it means: This issue appears intermittently when eBay does not send the Ship To address to ShipStation on the first try. What to do: To resolve this, we suggest waiting a few minutes and then manually refreshing the store. Or, allow the auto-refresh to run. The Ship To addresses will import into ShipStation with continued attempts. |
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Error: This tracking number has already been used and cannot be used for multiple transactions. However, the item has been marked as shipped. |
What it means: eBay will only allow a tracking number to be added to one order. If you have combined eBay orders in ShipStation, we will attempt to update both orders on the eBay side, but eBay will not allow the tracking number to be updated for multiple orders. What to do: If an order has been combined in ShipStation, there is nothing you can do for that case (except contact eBay to let them know). We advise you not to combine orders in ShipStation. |
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Modify Marketplace Connection: An error has occurred. |
The eBay V1 connection pop-up no longer loads but produces an error instead. Solution: We recommend that you migrate to eBay V2 and then reconfigure your store to correct this issue. See the eBay Migration Guide to learn how to migrate to the latest eBay version. If you are still using the eBay V1 connection and you do not wish to migrate to eBay V2 yet, should your store run into any import error that requires a reconfigure, you must use ShipStation Legacy to reconfigure your store. |
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Error: Auth token has expired. |
As a security measure, the authentication token eBay creates for third-party integrations like ShipStation expire after a set time. This error means the authentication token we're using has expired and needs to be renewed before you can update your eBay orders in ShipStation again. To renew the token, reconfigure the eBay store's connection. |
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Error: Comment Too Long. |
This error occurs on ShipNotify if your Automatic Customer Feedback message is over 80 characters. Solution : Update the Automatic Customer Feedback to be less than 80 characters, then retry the shipment update. This eBay Help article explains the Automatic Customer Feedback feature in eBay, but not the 80 character limit. |
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Error: The username that was provided during store setup was not the same username that was authenticated on eBay. Please return to the store setup page and try again. |
This error message means your eBay username is too long. The username field for eBay store connections has a limit of 50 characters. If a username exceeds 50 characters, you will receive an error because the username will cut off at 50 characters. Solution: You'll need to do two things: change the username in eBay to be fewer than 50 characters and then reconfigure the store in ShipStation with the new store name. After you change the username in eBay, go in ShipStation to |
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Cannot import orders after reconfiguring eBay within ShipStation. |
If you have already tried reconfiguring the selling channel within ShipStation and you still cannot import orders, you can revoke an eBay token from the eBay side to force a reconfigure within ShipStation. |
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How can I identify my eBay Global Shipping Program orders? |
All orders that are part of the eBay Global Shipping Program (GSP) use a standard address with an Address Line 1 that begins with "Reference #" to identify the orders. To make those orders stand out, or make them easier to filter, we recommend that you tag the orders with an automation rule.
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