eBay

Automatically combines orders for the same buyer

When ShipStation imports orders from eBay, we'll automatically combine orders that were placed at the same time by the same buyer. If the orders were not placed together, ShipStation will alert you that the customer has multiple orders ready to ship so you can combine them if desired.

Automatic Customer Feedback

You can define up to three feedback messages in the eBay store's settings in ShipStation.

ShipStation will cycle through these messages and leave feedback automatically when sending the shipment update to eBay.

Imports calculated dimensions for single item orders

If you're using eBay's calculated shipping costs, ShipStation will import the item's package dimensions for single item orders with a quantity of one.

Sends Shipment Updates to linked BigCommerce store

If you're using BigCommerce to manage your eBay orders or inventory, see Using BigCommerce with Amazon or eBay to ensure your workflow is set up properly for ShipStation.

Imports orders that are part of the eBay Global Shipping Program

Orders that belong to the eBay Global Shipping Program will import into ShipStation alongside your other eBay orders.

Supports eBay Guarantee Delivery orders (Door-to-Door only)

ShipStation will import eBay Guarantee Delivery orders alongside your other eBay orders. ShipStation supports eBay Guarantee Delivery orders that use the Door-to-Door option.

Review our eBay Guarantee Delivery FAQ article for more details.

Custom Fields

Up to three Custom Fields can be mapped for an eBay store. Available custom fields are as follows:

Import Item Specifics As Options

If enabled, ShipStation will import the item specifics from eBay and list them as product options.

Error "Auth token has expired" when trying to update an eBay store's orders

As a security measure, the authentication token eBay creates for third-party integrations like ShipStation expire after a set time. This error means the authentication token we're using has expired and needs to be renewed.

To renew the token, reconfigure the eBay store's connection with ShipStation.

How can I identify my eBay Global Shipping Program orders?

All orders that are part of the eBay Global Shipping Program (GSP) use a standard address with an Address Line 1 that begins with "Reference #" to identify the orders. To make those orders stand out, or make them easier to filter, we recommend that you tag the orders with an automation rule.

Error Comment Too Long occurs on ShipNotify if your Automatic Customer Feedback message is over 80 characters.

Update the Automatic Customer Feedback to be less than 80 characters, then retry the shipment update. This eBay Help article explains the Automatic Customer Feedback feature in eBay, but not the 80 character limit.

Error: The username that was provided during store setup was not the same username that was authenticated on eBay. Please return to the store setup page and try again.

This error message means your eBay username is too long. The username field for eBay store connections has a limit of 50 characters. If a username exceeds 50 characters, you will receive an error because the username will cut off at 50 characters.

Solution: You'll need to do two things: change the username in eBay to be fewer than 50 characters and then reconfigure the store in ShipStation with the new store name. 

After you change the username in eBay, go in ShipStation to Settings > Selling Channels > Store Setup. Click Modify next to eBay on the Store Setup page,  enter the new username, and click Connnect.