How to add an eBay store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Sell on eBay and access 170 million active users in nearly 200 countries. Benefits like branded tracking pages, product information imports, order detail imports, and the eBay Global Shipping Program will help you to grow your brand and reach new markets.
Follow this link to our article to learn about eBay Guarantee Delivery.
Connection Requirements:
An active seller account with eBay.
eBay username and password
Order Import Requirements:
Include a Ship To address.
Contain at least one item.
Follow the steps below to connect your eBay store to ShipStation:
Multiple eBay Stores
If you're connecting multiple eBay stores to ShipStation, we recommend you log out of any active eBay sessions before connecting the accounts.
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Select the eBay tile.
Enter your eBay Username, and select if you want ShipStation to send carrier fees to Selling Manager Pro.
Click Connect.
Log in to your eBay account to authorize the connection. If you were already logged in to eBay, this step will be skipped.
After you've completed the above steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration with eBay supports the following standard features:
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Common ShipStation Features |
Sent with Shipment Update
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Additional Features
ShipStation's integration with eBay allows for the following additional features:
Feature |
Description |
|---|---|
Automatically combines orders for the same buyer |
When ShipStation imports orders from eBay, we'll automatically combine orders that were placed at the same time by the same buyer. If the orders were not placed together, ShipStation will alert you that the customer has multiple orders ready to ship so you can combine them if desired. |
Automatic Customer Feedback |
You can define up to three feedback messages in the eBay store's settings in ShipStation. ShipStation will cycle through these messages and leave feedback automatically when sending the shipment update to eBay. |
Imports calculated dimensions for single item orders |
If you're using eBay's calculated shipping costs, ShipStation will import the item's package dimensions for single item orders with a quantity of one. |
Sends Shipment Updates to linked BigCommerce store |
If you're using BigCommerce to manage your eBay orders or inventory, see Using BigCommerce with Amazon or eBay to ensure your workflow is set up properly for ShipStation. |
Imports orders that are part of the eBay Global Shipping Program |
Orders that belong to the eBay Global Shipping Program will import into ShipStation alongside your other eBay orders. |
Supports eBay Guarantee Delivery orders (Door-to-Door only) |
ShipStation will import eBay Guarantee Delivery orders alongside your other eBay orders. ShipStation supports eBay Guarantee Delivery orders which use the Door-to-Door option. See the eBay Guarantee Delivery orders section below for more details. |
Support Enabled Features
In addition to the features listed above, the following settings can be enabled for your eBay store by the ShipStation User Success team or your Account Manager.
Feature |
Description |
|---|---|
Custom Fields |
Up to three Custom Fields can be mapped for an eBay store. Available custom fields are as follows:
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Import Item Specifics As Options |
If enabled, ShipStation will import the item specifics from eBay and list them as product options. |
Keep this in mind about ShipStation's integration with eBay:
Order Identifier: When importing order records from eBay, ShipStation will use the Selling Manager Sales Record Number to identify the order. ShipStation does not support eBay's new order number format that was added in Summer 2019.
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Item SKUs: In order to import Item SKUs from eBay into ShipStation, you'll need to add the Custom Label attribute to your listings and define the Custom Label for each. If you're not sure how to add the Custom Label to eBay listings, follow the steps below.
Note
This feature is only available if you're using eBay Selling Manager or Selling Manager Pro.
Log in to your eBay account and navigate to Active Listings.
Click the Customize link at the top right of the page.
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Check the Custom Label checkbox and it will be added to the list. You can change the order of how you want it to appear if you like. Click Apply.
At this point, you should see a Custom Label column in your listings.
Click [Add] to define the value for each listing.
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Weight and Dimensions: ShipStation will only receive item weight and dimensions if your store is using eBay's calculated shipping costs. If you're using flat-rate or free-shipping options, weight and dimensions will not be sent to ShipStation.
Additionally, ShipStation is only able to import dimensions for single-item, single-quantity orders. If there's more than one product on an order, ShipStation will only import the weight.
Single shipment update only: ShipStation can only update an eBay order with shipment information once. If ShipStation tries to send eBay additional shipment updates, eBay will ignore them.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error "Auth token has expired" when trying to update an eBay store's orders |
As a security measure, the authentication token eBay creates for third-party integrations like ShipStation expire after a set time. This error means the authentication token we're using has expired and needs to be renewed. To renew the token, reconfigure the eBay store's connection with ShipStation. |
How can I identify my eBay Global Shipping Program orders? |
All orders that are part of the eBay Global Shipping Program (GSP) use a standard address with an Address Line 1 that begins with "Reference #" to identify the orders. To make those orders stand out, or make them easier to filter, we recommend that you tag the orders with an automation rule.
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Error Comment Too Long occurs on ShipNotify if your Automatic Customer Feedback message is over 80 characters. |
Update the Automatic Customer Feedback to be less than 80 characters, then retry the shipment update. This eBay Help article explains the Automatic Customer Feedback feature in eBay, but not the 80 character limit. |
