Shipsurance

What is Shipsurance, its terms and conditions, prices, and how to file an insurance claim.

Shipsurance is a discount shipping insurance provider that's available to all US- and Canada-based ShipStation accounts. You don't need to sign up for a Shipsurance account since it’s included with your ShipStation subscription!

To add Shipsurance to a shipment, choose Shipsurance from the Insurance drop-down menu when you configure your shipment.

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The credit card or PayPal account used for your ShipStation subscription will be used for the cost of the Shipsurance.

Shipsurance requires a minimum purchase of $10 in funds to be added to your Shipsurance account. For example, if Shipsurance fees are $2.40, and your Shipsurance balance is less, Shipsurance will require you to add the minimum $10.00 to your account balance. The remaining amount will be added to your Shipsurance balance in ShipStation to be used on future shipments.

ShipStation will automatically set the Insure Amt to the order total. However, you can modify the insure amount as needed.

If you ever need to file an insurance claim with Shipsurance, you can also start that process in ShipStation within 120 days of the ship date

Review our Shipsurance partner page for more details about the insurance rates and features available. Please refer to Shipsurance's Terms and Conditions for explanations of restrictions and special requirements.

See our Add Insurance to Shipments article to learn how to apply insurance for multi-package shipments.

Existing Shipsurance Accounts

If you have an existing Shipsurance account that you'd like to connect to ShipStation, contact ShipStation Support and we can set your ShipStation account up to use your personal account instead.

If you connect a personal Shipsurance account, you will not be able to manage Shipsurance funds through ShipStation and all claims must be filed with Shipsurance directly.

Shipsurance Coverage Details

Shipsurance works in conjunction with the default insurance coverage offered by the shipping carrier. This means Shipsurance will cover the declared value of the shipment beyond the carrier default coverage.

For example:

  • UPS covers $100 for a shipment by default. If you insure your shipment for $300, UPS would cover the first $100 of the insured value and Shipsurance would cover the remaining $200 of the shipment.

  • ShipStation will not prevent you from adding Shipsurance to a shipment and declaring the default amount or less for the service. Should this occur, your order details will show you added Shipsurance, but since the carrier is still responsible for the entire declared amount, no additional Shipsurance coverage will be added to the shipment and you will not be charged any additional fees for Shipsurance.

You can add Shipsurance to shipments with ship dates in the future, as long as you're creating the label within 48 hours of that ship date.

Not Supported with Landmark Global

Shipsurance cannot currently be used for Landmark Global shipments. If you attempt to create a label for a Landmark shipment and have set the Insurance drop-down to Shipsurance, you will receive an error. To resolve the error, set the Insurance drop-down in ShipStation to None.

Add Funds to Shipsurance

With Shipsurance, all funds are managed from within ShipStation. You can add funds to your Shipsurance balance at any time. The funds are deducted from the payment method you have set up in your ShipStation Subscription settings.

To add funds to your Shipsurance balance:

  1. Click Add funds.

    Add Funds link highlighted on the Insurance settings page in ShipStation
  2. Enter in a minimum of $10 in the amount field and click Confirm.

    Shipsurance balance pop-up showing $10 as the funding amount

File a Shipsurance Claim

To file a claim with Shipsurance:

  1. Locate the desired shipment in the Shipments grid.

  2. Scroll horizontally to the Insurance column.

    SHP_Grid_InsuranceColumn_MRK.png

    Note

    If you do not see the Insurance column, click the Columns button and enable the Insurance column.

  3. Click the Shipsurance link and follow the onscreen instructions to submit your claim.

If your Shipsurance claim requires that you send your customer a form to sign, you may download it from the attachment at the bottom of this article.

If the Insurance field in ShipStation is blank, that means no insurance was purchased for the order when the label was created.

Once you have filed a Shipsurance claim, you can review the claim on the Shipsurance Claim Status page.

See the Claims section of Shipsurance 's Frequently Asked Questions page to learn more about how Shipsurance handles the claims process after you've filed your claim.

Shipsurance Refunds

When you void a label that includes Shipsurance, you will immediately receive a refund to your Shipsurance account. This refund will then be available in your Shipsurance balance to use right away.

If you have a Shipsurance balance and you cancel your ShipStation subscription, you will automatically receive your refund within 14 business days.

Shipsurance Purchases Report

Your ShipStation invoice contains a list of your Shipsurance purchases that you can download from Settings > Account > Subscription. Click the link to view past invoices. Then download any invoice you need.

Subscription page. Lists current plan, next invoice date. Arrow points to link to see Past Invoices.

You can also run either the Shipments > Shipping Cost report or the Raw Data Exports > Shipped Orders report from your Insights tab. The insurance cost and provider fields are included in these reports.

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Common Shipsurance Limitations

Certain types of items, like currency or perishables, cannot be insured. There are also certain products, such as mobile phones, televisions, and laptop computers, that can only be insured under certain conditions.

Please see the Shipsurance Terms and Conditions for a full list of excluded items, special insurance conditions, and full details on destination countries that cannot be insured.