How order importing works in ShipStation and how to set up auto-updates.
Importing orders from a connected store is the most common way to get orders into ShipStation. You'll import orders and other details if you have connected stores we directly integrate with (like Shopify and Amazon), as well as a Custom Store built by developers.
In addition to importing orders from a connected store, you can also import orders from a CSV file, create orders manually in ShipStation, or use the ShipStation API.
To learn about these other methods, click one of the links below to open its article:
Import from a CSV file: Import orders from a spreadsheet you've created or received from a selling channel not connected to ShipStation.
Create Manual Orders: Create orders directly in ShipStation one at a time as needed.
Import using the ShipStation API: For custom-built ecommerce stores, push orders into ShipStation using our RESTful API. This advanced option requires custom development!
Create a Label Without an Order
You can also create labels in ShipStation even without importing or creating orders by using ShipStation's Rate Calculator. Review the Rate Calculator article for details on how to do this!
To import orders from a connected store, whether a direct integration or a custom store, do the following:
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Click the Import icon in the top right toolbar.
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Choose either Update All Stores, to update all stores at once, or click the import icon next to the specific store you wish to import orders from.
ShipStation will display a popup message to indicate the import has completed.
Click the link to Reload Grid to view the new orders.
The length of time to import orders will vary depending on the volume of orders from each store.
Currency Designations on Orders
For the new ShipStation layout only:
Orders imported from different countries will now display the appropriate currency designation. For example, if you have a store for your EU market and for your US market connected to ShipStation, orders from the EU store will use € and US orders will use $. This automatic feature is not adjustable in Settings.
Each store has the option in Settings to auto-update periodically. This setting is enabled by default when you connect your store.
When enabled, ShipStation will periodically send an import request to the store and import your orders. Our algorithm uses variables like the volume of orders that import each time to determine the frequency of auto-imports.
There is currently no way to schedule an auto-update or change the frequency with which the update occurs. To ensure you always have the most recent orders, click the Import button 
in your toolbar as needed.