The most common way to get orders into ShipStation is an import from a connected online store. You can import orders and other details if you have connected stores ShipStation directly integrates with like Shopify and Amazon, or if you have a Custom Store made by developers. Review your selling channel's Additional Features and Notes in the Integrations Overview section.
ShipStation University Importing Orders into ShipStation Course
If learning by doing is more your style, take the ShipStation University Importing Orders into ShipStation course. The lesson videos will show you how to import from your stores, import from a CSV file, and create manual orders in ShipStation.
The other ways to import orders are from a CSV file, create orders directly in ShipStation, or use the ShipStation API.
Create a Label Without an Order
You can also create labels in ShipStation using ShipStation's Rate Calculator. Review the Rate Calculator article for details on how to do this!
To learn about these other methods, click one of the links below to open its article:
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Import from a CSV file: Import orders from a spreadsheet you created or you received from a selling channel not connected to ShipStation.
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Create Manual Orders: Create orders directly in ShipStation one at a time as needed.
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Import using the ShipStation API: For custom-built ecommerce stores, push orders into ShipStation using our RESTful API. This advanced option requires custom development!
Cancelled status Orders that import into ShipStation
Orders that import into ShipStation as Cancelled status cannot be restored after subsequent store refreshes. If the order changes status in the selling channel, the order and its status will not update in ShipStation.
Cancelled orders are marked as Inactive in the ShipStation and no changes to the order will happen after that.
If you activate a Cancelled status order in the selling channel, when you import again from the store, you must create a new order for it in ShipStation.
To import orders from a connected store, whether a direct integration or a custom store, do the following:
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Click the Import icon in the top right toolbar.
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Choose either Update All Stores, to update all stores at once, or click the import icon next to the specific store you wish to import orders from.
ShipStation will display a pop-up message to let you know when the import is complete.
The length of time to import orders will vary depending on the volume of orders from each store.
ShipStation provides the option to automatically import orders while you are away.
When enabled, ShipStation will periodically send an import request to the store and import your orders. The frequency of this auto-update is determined by how much time has passed since orders last imported into the store, along with a few other variables.
There is currently not a way to schedule an auto-update or change the frequency with which the update occurs. To ensure you always have the most recent orders, click the Import button in your toolbar as needed.