Importing orders from a connected store is the most common way to get orders into ShipStation. This article discusses how to import orders and other details you need to know about importing orders using this method. You'll import using this method if you have connected stores we directly integrate with (like Shopify and Amazon), as well as a Custom Store built by developers.
In addition to importing orders from a connected store, you can also import orders from a CSV file, create orders manually in ShipStation, or use the ShipStation API.
To learn about these other methods, click one of the links below to open its article:
Import from a CSV file: Import orders from a spreadsheet you've created or received from a selling channel not connected to ShipStation.
Create Manual Orders: Create orders directly in ShipStation one at a time as needed.
Import using the ShipStation API: For custom built ecommerce stores, push orders into ShipStation using our RESTful API. This is an advanced option requiring custom development!
Create a Label Without an Order
You can also create labels in ShipStation even without importing or creating orders by using ShipStation's Rate Calculator. Review the Rate Calculator article for details on how to do this!
To import orders from a connected store, whether a direct integration or a custom store, do the following:
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Click the Import icon in the top right toolbar.
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Choose either Update All Stores, to update all stores at once, or click the import icon next to the specific store you wish to import orders from.
ShipStation will display a popup message to indicate the import has completed.
Click the link to Reload Grid to view the new orders.
The length of time to import orders will vary depending on the volume of orders from each store.
Each store has the option in Settings to auto-update periodically. This setting is enabled by default when you connect your store.
When enabled, ShipStation will periodically send an import request to the store and import your orders. The frequency of the auto-import is determined by an algorithm, which relies on a few variables including the volume of orders that import each time.
There is currently no way to schedule an auto update or change the frequency with which the update occurs. To ensure you always have the most recent orders, click the Import button 
in your toolbar as needed.
To enable or disable the auto-import setting:
Go to
Settings > Selling Channels > Store SetupClick Edit next to the store.
Go to the Store Settings tab.
Check or uncheck the setting Allow this store to 'auto-update' periodically.
Click Save Changes.