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User Profile

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ShipStation Content Team

Updated

How to update your email address, password, and reset a forgotten password.

ShipStation's My Profile page displays profile information for the user you are logged in as.

In the My Profile page, you can update your user account's full name and email address, opt-in to ShipStation's weekly digest email, and change your user account's password.

Review the sections below for detailed instructions on each function.

Access User Profile

To access your user profile:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Account and then choose My Profile from the sidebar.

    SET__SB__ACCT__MyProfile__MRK.png

View the sections below for details on each action you can take in this screen.

Update Username and Email Address

You can update your profile's full name and email address under the Personal Information section. Please note, you cannot change your username once a user account has been added.

  1. Enter a new name and/or email address into the appropriate fields.

    Setings, Account: My Profile page. Fields for name & email, checkbox to receive a weekly digest email.

  2. Click Update Profile to save any changes. 

Additionally, check the box to receive a weekly digest email from ShipStation to your profile's email address (or uncheck to stop receiving it).

Update Profile Password

Follow these steps to change your profile password when you are already logged into your account. 

  1. Enter your current password, then type and re-type your new password in the respective fields under the Change Your Password section on the My Profile page.

    Settings, Account, MY PROFILE option. Change Password options

  2. Click Change Password.

If you are unable to log in or are restricted from using this screen, review the section about forgotten passwords below or contact your ShipStation account administrator.

Forgot Password

If you have forgotten your profile password, you will either need to have one of your account administrators reset the password for you, or you can logout and use the Forgot Your Password? link on the login screen.

  1. Click Forgot My Password on the login page.

    ShipStation Login screen with Forgot my Password highlighted.

  2. Enter either your user email address or username and click Send Reset Link.

    ShipStation Reset Password request screen.

    ShipStation will then send an email to the email address you entered, or the email address associated with the username you entered.

  3. Open that email and follow the instructions to reset your ShipStation password.

If this process doesn't work for you, or if you don't receive the password reset email, please contact ShipStation support for assistance.

Change Password for a User

If you are an administrator on the account, you can change the password for any of your account users.

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select  Account, then choose User Management from the sidebar.

    V3__SET__SB__ACCT__UserManagement__MRK.png

  3. Click Edit next to the username whose password you'd like to change.

  4. Enter and confirm the new password.

    You can also update the full name and email address associated with the username in this screen, as well as update any permissions and restrictions.

  5. Click Save once you've made your changes.

If the user you have updates is still unable to log into ShipStation, please have the account holder or authorized administrator contact support. Our support agents can help reset a user password once certain account information has been verified.

If no user is able to log in to ShipStation, please email support@shipstation.com.

Notes on Users

  • Access to the Account subsections will depend on the permissions and restrictions applied to your user. If you cannot access this screen, please get in touch with your ShipStation account administrator.

  • If multiple usernames are associated with the same email address, we recommend entering your username to ensure ShipStation resets the password for the correct user.

  • If multiple employees are logging into ShipStation, each employee needs to log in with their individual username or email address.

  • You cannot change the username once created. If you need to use a different a username, you must add a new user and set the old one to inactive.

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