If you have items from multiple orders you wish to combine into a single shipment, use the Combine Shipments option.
Combine Shipments allows you to combine items from separate orders into a single shipment while maintaining the integrity of each order for accurate record keeping. ShipStation can accurately communicate shipment statuses and tracking numbers to your selling channels for each order.
ShipStation University Preparing Orders for Shipping Course
If learning by doing is more your style, take the ShipStation University Preparing Orders for Shipping course. The lesson videos will show you the different ways you can configure your shipments as well as how to split orders into multiple shipments or combine multiple shipments into one.
Orders MUST BE COMBINED IN THE AWAITING SHIPMENT STATUS before you create any labels.
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If you must combine orders and have already created a label for one of the shipments, you must VOID the label first. This order will then move back into the Awaiting Shipment status.
Use Case: Perhaps you created a label and then realized afterward that the shipment needed to be combined with another shipment.
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Once the first label is voided, you can then combine items from the orders into a single shipment and create a new label.
To ship all items from separate orders together:
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Select the orders you wish to ship together in the Orders grid.
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Click Other Action and choose Combine Shipments.
If the orders have separate Ship To addresses choose which address to ship to.
ShipStation will create a combined shipment in the Awaiting Shipment status, including the items from both orders.
Orders Tab:
Order Details:
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Configure the shipping options and create a label like you would for any other shipment.
Any packing slips or pick lists you print for the combined shipment will include the item information from both orders.
If you want to ship only some of the items in each order together, first use the Split into Shipments process to split the items you will not include in the combined shipment into their own shipment. You can then use the above steps to combine the remaining items into a single shipment.
ShipStation also provides Combine Order Alerts to let you know when orders import and can be combined. These alerts appear in a bubble on your profile icon.
You can also view Combine Shipment alerts through the sidebar on the Orders tab.
Click Order Alerts, then Combine Shipments.
A pop-up menu will appear, displaying a list of the alerts.
You can click on the order to view, take the recommended action (here, Combine Shipments), or dismiss the alert(s) altogether.
Combine Order Alert Requirements
For a combine order alert to appear, two or more orders must have both a matching customer ID and Ship To address.
If you need to revert or "uncombine" shipments you have previously combined within ShipStation, you must:
The first step moves the combined items to a separate shipment that can then be removed from the order.
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Click either of the combined order numbers to open the Order Details screen.
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Make a note of which item(s) were combined.
Combined items have a call-out indicating the original order from which they were combined, such as *from SH600002 .
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Click Split Ship.
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Click the Shipment drop-down menu for the combined item(s) and select a new shipment to move them to. New shipments are indicated by (creates new), such as Shipment 2 (creates new).
Be sure to select the new shipment from the drop-down menu for all of the combined line items that you are uncombining.
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Click Save.
The order details screen will update with the items in a new shipment.
You can now remove the shipment containing the combined items from the order.
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Click either of the combined order numbers to open the Order Details screen.
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Select the shipment you wish to remove. Then, click Remove shipment.
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Verify that you wish to remove the shipment from the current order by clicking the Remove shipment button.
This action uncombines the items from the order you have open and reverts the items to their original order. Notice that when you close the Order Details window, the orders return to their separate state.
Before You Combine Orders!
Not all selling channels support the shipment update we send after an order has been combined.
At this time, orders combined in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, so we do not recommend combining orders from these selling channels in ShipStation. If you have done so, you will need to update the selling channel with your shipment information manually. See our Integrations Guide for more information.
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ShipStation will notify the marketplace for each order separately, but the customer notification emails will be combined into a single email that lists all the products in the combined shipment.
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ShipStation will use the default email template assigned to the store, even if all individual orders were set to use a different template.
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If using the [Order Number] field replacement for Label Messages, Packing Slips, or Email Templates, ShipStation will use the Order Number for the first order created.
If you use ShipStation's Legacy Layout and receive multiple orders that ship to the same destination, you may want to combine them into a single order so you can ship them in a single shipment.
Before You Combine Orders!
Not all selling channels support the shipment update we send after an order has been combined.
At this time, orders combined in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, so we do not recommend combining orders from these selling channels in ShipStation. If you have done so, you will need to update the selling channel with your shipment information manually. See our Integrations Guide for more information.
To combine multiple orders into a single order:
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Select the orders to combine from the Order grid.
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Click the Other Actions button and select Combine Orders.
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Drag the order you want to be the surviving order to the top of the list.
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Click Combine to complete the process.
ShipStation will combine all selected orders and their items into a single surviving order, and the other orders will disappear from your Orders grid. These orders cannot be restored, though you can split the order into multiple orders again if necessary (this will result in new order records).
Try ShipStation's New Layout
ShipStation's new layout lets you combine items from multiple orders into a single shipment without combining multiple order records into a single order in ShipStation. This lets the order records in ShipStation match what you have in your selling channel and produces more accurate order and shipment reports.