ShipStation sends two types of notifications:
Marketplace notifications are the notifications sent to your selling channel to let the selling channel know the order has been shipped.
Customer notifications are the emails sent to your customers to let them know their order has shipped.
ShipStation sends these notifications according to the notification options in your Store Settings. Should you ever need to resend either of these notifications, or if they fail when initially sent, use one of the methods listed below to resend them. This will ensure both your selling channel and customer are notified correctly.
ShipStation will automatically send a notification to your connected selling channel. If this notification does not update your marketplace, you can manually resend it on a per order basis using the steps below:
Select the shipment(s) that need the notification resent.
Click the Notify Marketplace(s) button in the action menu.
At this time, the Notify Marketplace(s) button will only be available when a single shipment is selected in the grid. Bulk resending of notifications is not currently available.
To learn how to adjust the settings for marketplace notifications, please review our Marketplace Notification article.
If your notification status indicates the marketplace notification failed, follow these steps to try to resend the notification:
In the Shipment Grid, find the order with a Red Shopping Cart icon in the Notification column.
Click the icon.
A pop-up screen will display and look something like this:
The pop-up will display the step that failed and a brief reason as to why.
Click the Retry Failed Steps button to attempt to resend the notification to the marketplace.
Amazon Marketplace Request Throttled
Amazon limits the number of notifications it will allow for an account per hour. If Amazon throttles your notifications, ShipStation will automatically retry periodically to get the notifications through.
We recommend creating labels in Batches to reduce the chance of throttling, as ShipStation will send a single notification for all shipments in a batch, instead of a notification for each shipment.
For most marketplaces, ShipStation can resend the confirmation email to your customer.
If a customer did not receive their email notification or if you see a failed notification icon in the Shipment grid, you can resend the confirmation email using the following steps:
Select the order(s) for which you want to resend the confirmation email.
Click the Resend Confirmation(s) button in the Action Menu.
A small window will display confirming your choice.
ShipStation will then resend the notification email to the email address on the order using the email confirmation template assigned to that order.