Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.
UPS from ShipStation allows you to ship with UPS services and discounted rates right away. There is no need to open and manage your own UPS account. You can immediately take advantage of UPS discounted rates once you activate ShipStation Carriers.
UPS from ShipStation offers discounts of up to 82% off daily rates (international services), up to 73% for UPS 2nd Day Air service, and up to 78% off UPS Ground service.
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Activate ShipStation Carriers by adding your payment method.
You'll be prompted to enter your payment method this first time you attempt to create a label with any ShipStation Carriers, or you can add in advance in either your Carrier settings or Payments & Subscription settings.
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Add funds to your ShipStation Balance.
All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.
Label & Shipment Requirements:
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UPS requires a Ship From Company Name. Learn how to set your Ship From and Return Address.
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UPS uses dimensional weight (DIM) when calculating rates. Always include the shipment's dimensions and weight so you receive the correct rates when creating the label. Incorrect weight or dimensions may result in post-shipping adjustments to your postage balance in ShipStation.
UPS from ShipStation supports the following standard features:
UPS from ShipStation includes the following additional features:
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Feature |
Description |
|---|---|
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Schedule a Pickup in ShipStation |
Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation. UPS will charge a fee for each scheduled pickup. Fees vary based on pickup type and frequency. |
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Bill Taxes and Duties to Payor of Shipping Charges options |
UPS allows you to request that the payor of the shipping charges be charged for taxes and duties instead of the recipient. This will appear as an adjustment in your ShipStation Balance. |
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Saturday Delivery |
Enable this option to allow for package delivery on Saturdays. See the UPS page on Saturday Delivery for more information and restrictions. |
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Paperless Commercial Invoices |
For international shipments, electronic customs forms are enabled by default. You do not need to contact UPS to enable it. You can still print physical copies from the Forms column on the Shipments tab. |
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Discounted Rates for UPS Ground |
Enter dimensions and weights to your UPS Ground shipments take advantage of up to 77% discounted rates on qualified shipments. |
UPS uses dimensional weight (DIM) when calculating rates. UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These adjustments will automatically be deducted from your ShipStation balance.
ShipStation includes a View Reports link that allows you to quickly view any adjustments applied to packages after they have been shipped.
Be sure to always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label.
It is the shipper's responsibility to enter an accurate dimension into ShipStation before creating the label for the shipment!
Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.
If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense.
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Refer to the UPS Tariff/Terms and Conditions of Service – United States for more information.
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The over maximum limit surcharge is $920.00 per package. Refer to the UPS Daily Rate and Service Guide for the most up-to-date information.
"Canada" Residential Surcharges
The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just to Canada.
To view your adjustment reports:
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Click the Actions menu
next to the USPS option. Choose View Reports.
This will open a new tab in your browser to the account reports screen.
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Click the Balances option.
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Change the report type to Transactions if not selected already.
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Find the date of the transaction to view any corresponding adjustments.
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Click on the Adjustment ID link to see the adjustment details.
If you are certain you entered the correct values, you may dispute the adjustments.
To get the information you'll need to provide to ShipStation:
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Click the Adjustment in the transaction report.
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Copy the tracking number and make note of the associated ship date.
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Repeat step 2 for each shipment with an adjustment you wish to dispute.
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Compare the details for the shipment with the shipment record in ShipStation.
Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.
Important Details about Disputing Adjustments
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A negative balance must be resolved before creating more labels. If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.
If refunds are due to your account, they will be applied automatically to your ShipStation Balance.
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Support agents may ask for photographic proof to dispute the adjustment.
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Adjustments can only be disputed 90 days from the delivery date.
ShipStation manages all loss or damage claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim.
To file a claim for a lost or damaged shipment:
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Click this link to access the claim form: ShipStation UPS CLAIMS FORM.
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Fill in all the required fields and submit the form when complete.
Important
Claims will only be accepted within 60 days of the scheduled delivery date.
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To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).
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Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.
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Claims can take up to 3 weeks to be processed.
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If you shipped using Next Day Air on a Friday to receive Saturday Delivery, you must have selected the Saturday Delivery option for the order or the next true business day will be Monday and will still fall under the Service Guarantee set by UPS. Learn more about Saturday delivery with ShipStation's blog post.
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If you submitted a claim, do not submit duplicate forms for the same claim.
UPS offers a Guaranteed Service Refund for all packages not delivered by the date and time indicated for delivery when the shipment was processed.
UPS will either credit or refund the transportation charges for each such shipment to the payer only. The payer must initiate the request to receive the refund, provided the conditions set forth in the UPS Service Guarantee are met. Learn more about the UPS Service Guarantee.
Important
All requests for a Guaranteed Service Refund must be submitted within 15 days of the delivery date.
If you do not see your UPS service listed as an option on this form, it is not eligible for the Guaranteed Service Refund.
To request a UPS Guaranteed Service Refund for a package sent with UPS from ShipStation, please fill out the ShipStation UPS Claims Form and one of our support agents will contact you.
ShipStation offers the ability to schedule "ad hoc" UPS pickups directly in ShipStation.
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Choose the Carrier Pickups option in the left-hand sidebar.
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Select UPS from the Schedule a Pickup drop-down menu.
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Fill in the times and pickup location. The pickup window must be at least a 2-hour window (ex: 2 pm - 4 pm CST).
When you schedule your first pickup, create a Pickup Contact.
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Click Schedule a Pickup.
Pickup Fees Apply
Creating a pickup with UPS will incur a fee, which will be applied to your monthly invoice.
A UPS from ShipStation shipment can be returned to sender. To reroute or redirect an in-transit UPS shipment, click this link: UPS from ShipStation Form.
Select the option to Reroute my UPS from ShipStation package and fill in the required information.
A few things to keep in mind when rerouting a package:
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This is not a guaranteed service, so It is important to file this claim as soon as possible.
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UPS cannot intercept a delivered shipment.
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UPS may charge a fee to reroute or redirect a package.
UPS offers a Guaranteed Service Refund for all packages not delivered by the date and time indicated for delivery when the shipment was processed. UPS will either credit or refund the transportation charges for each such shipment to the payer only. Learn more about the UPS Service Guarantee.
To put in a GSR request for UPS from ShipStation shipments, please fill out our Guaranteed Service Request form.
UPS COVID-Related Service Updates!
Updated January 19, 2022
As the COVID situation continues to evolve, UPS may make adjustments to which services are eligible for Guaranteed Service Refunds (GSR) and which services receive additional service fees.
For the most up-to-date information on UPS COVID-related news, please review the UPS Service Guarantee page, the UPS Service Alerts page or ShipStation's Covid-19 Resource Hub.
UPS has set forth specific restrictions on goods shipped using UPS from ShipStation. It is the shipper's responsibility to ensure their shipments do not violate these UPS guidelines. Violation of these restrictions may result in your ShipStation account being banned from using UPS from ShipStation.
The lists below provide examples of both prohibited and restricted items. Prohibited items cannot be shipped via UPS under any circumstances. If you ship restricted items, you cannot use UPS from ShipStation for these shipments. However, you may be able to ship with UPS by opening your own UPS account with a contract that allows for your specific items. Please contact UPS to discuss details and open an account.
Prohibited items include, but are not limited to:
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Shipments prohibited by law
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Common fireworks
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Hazardous waste
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Human body parts or remains
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Ivory
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Marijuana, including marijuana intended for medicinal use
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Vape products within, to or from the U.S
Restricted items include, but are not limited to:
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Alcoholic beverages
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Animal products, non-domesticated (e.g., mother of pearly inlay, snakeskin watch bands)
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Ammunition, firearms, weapons
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Dangerous goods (see UPS Guide for Transporting Hazardous Materials for details)
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Dry Ice
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Furs
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Gold and other precious metals
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Hemp and CBD
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Live animals
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Perishables
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Plants and seeds
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Tobacco
See the full list of prohibited and restricted items. Review the UPS Tariff / Terms & Conditions of Service for additional details.
For additional information about shipping hazardous goods, please review the US Department of Transportation Check the Box page and the FAA SafeCargo for Shippers & Startups page.
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UPS from ShipStation does not support third-party billing.
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International UPS shipments must be shipped within 14 days of the label creation date to ensure that your shipment is not delayed at customs.
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UPS High-Value Reports: If the shipment has a declared value over $1,000.00 USD, UPS will return a High-Value Report to ShipStation.
Review our Generate a UPS High-Value Report help article for details on how to print and other requirements.
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Voiding labels:
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You cannot void a UPS from ShipStation label once it has been scanned by UPS or if you do not use the label within 30 days. If you attempt to do so, ShipStation will give the error "The shipment was not voided."
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When you void a UPS from ShipStation label, the cost of the label will be credited back to your ShipStation Balance. Most funds are credited back the same day but can take up to 21 business days to process.
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UPS may charge a fee to reroute or redirect a package.
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UPS End of Day forms (also known as PLD forms) are not available in ShipStation. As a Certified UPS Partner, ShipStation submits all shipment information electronically to UPS when labels are created, so no End of Day process or PLD form is necessary. If you require a manifest for record-keeping purposes, you can create a generic shipment manifest by going to
Insights > Reports > Shipping Manifestand running the report for your UPS shipments. -
UPS® Standard shipments to Canada incur a fee based upon Customs Brokerage Rates. See the UPS® Tariff/Terms & Conditions of Service – United States PDF for more information.
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UPS from ShipStation does not currently provide free shipping supplies.
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Prohibited items, restrictions, and dangerous/hazardous goods:
UPS has set forth specific restrictions on goods shipped using UPS from ShipStation. It is the shipper's responsibility to ensure their shipments do not violate these UPS guidelines. Violation of these restrictions may result in your ShipStation account being banned from using UPS from ShipStation.
Review the Shipping Prohibitions & Restrictions section above for further details.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error: The Shipper's shipper number cannot be used for the shipment |
What it means: Typically, this means there is an account-related issue that must be addressed by our support team. What to do: Contact ShipStation support. |
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Error: There was an issue with the request to the module. ExternalClientError: Missing or Invalid CompanyName |
What it means: Typically, this means the Company field is blank in the Ship From Location used for the shipment. What to do: UPS requires a company name in the ship from address, so make sure the Company field for your Ship From Location has a value. |
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Error: Missing or invalid ship from StateProvinceCode |
What to do: If shipping to or from an address in the UK, try substituting the state or province for a two-letter code as found on this United Kingdom (GB) State/Province Table. For example, use JJ instead of Edinburgh. |