Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.
ShipStation Carrier Services now includes the option to ship with UPS!
UPS from ShipStation services provide savings of up to 62% off regular UPS rates, as well as reduced pickup rates and guaranteed delivery services. Once you've added UPS from ShipStation to your account, any labels you create using these services will use your Stamps.com account balance.
Review the sections below for instructions on how to add UPS from ShipStation to your account and learn about other features available for these UPS shipments.
Connection Requirements:
Complete your Stamps.com account setup in ShipStation.
Label Requirements:
UPS requires a Ship From Company Name.
Commercial Invoices Required for International Shipments
For international shipments using UPS via ShipStation, you must print a physical commercial invoice and include it with your shipment (ShipStation recommends you include 3 copies of the commercial invoice with the parcel). Electronic submission is not yet available.
Note
ShipStation accounts created after November 14, 2019 have UPS from ShipStation automatically when you set up a Stamps.com account. Follow the steps outlined below if you created your ShipStation account prior to November 14, 2019.
To connect UPS from ShipStation, follow the steps below:
-
Select the UPS tile and click Connect.
Select Set up a new UPS account and click Next. Then continue with the on-screen instructions.
UPS from ShipStation supports the following standard features:
|
Common ShipStation Features |
|
|
|||||||||||
|
|
Additional Features
UPS from ShipStation allows for the following additional features:
Feature |
Description |
|---|---|
Schedule a Pickup in ShipStation |
Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation. UPS will charge a fee for each created pickup. Fees vary based on pickup type and frequency. |
Remember these points about ShipStation's integration with UPS:
You cannot void a UPS from ShipStation label once it has been scanned by UPS. If you attempt to do so, ShipStation will give the error "The shipment was not voided."
UPS uses dimensional weight (DIM) when calculating rates. Always include the dimensions of the shipment as well as weight for accurate rates.
All international shipments must include 3 printed commercial invoices. Please read the V3: International Shipping Overview article for more details about Commercial Invoices.
If the item is insured for more than $1,000.00, you should also print 2 copies of the High Value Package Documents.
You cannot ship alcohol with this version of UPS. You must use your own UPS account.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Error Message: ‘There was an issue with the request to the module. ExtternalClientError: Missing or Invalid CompanyName’, |
Please contact ShipStation support to request that a support agent check your UPS ShipStation Carrier Services page to make sure there is matching between what is entered in the ‘Company’ field and in your ‘Ship From Location’. |