Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.
ShipStation Carrier Services now includes the option to ship with UPS!
UPS from ShipStation services provide savings of up to 62% off UPS shipments, up to 48% off UPS Ground Daily shipments, and reduced pickup rates. Additional benefits include guaranteed delivery services, no minimum shipping volume requirements, and no residential surcharges for UPS Ground® shipments.
Once you've added UPS from ShipStation to your account, any labels you create using these services will use your Stamps.com account balance.
Review the sections below for instructions on how to add UPS from ShipStation to your account and learn about other features available for these UPS shipments.
UPS COVID-Related Service Updates!
As of March 26, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.
Starting April 5th, UPS will be implementing a temporary surcharge on international shipments from the United States to selected countries. Please review the UPS Rate Change page for details.
For additional COVID-related updates for UPS services, please review the UPS Service Alerts page or ShipStation's Covid-19 Resource Hub.
Connection Requirements:
Complete your Stamps.com account setup in ShipStation.
Label Requirements:
UPS requires a Ship From Company Name.
Other Requirements:
Printed Commercial Invoices Required for International Shipments
For international shipments using UPS via ShipStation, you must print a physical commercial invoice and include it with your shipment (ShipStation recommends you include 3 copies of the commercial invoice with the parcel). Electronic submission is not yet available.
Note
ShipStation accounts created after November 14, 2019 have UPS from ShipStation automatically when you set up a Stamps.com account. Follow the steps outlined below if you created your ShipStation account prior to November 14, 2019.
To connect UPS from ShipStation, follow the steps below:
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Click Add UPS on the banner on the top of the page.
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Fill out the address form for your pickup address. Then click Next.
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Click I Agree on the next screen to complete the setup.
UPS from ShipStation supports the following standard features:
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Common ShipStation Features |
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Additional Features
UPS from ShipStation allows for the following additional features:
Feature |
Description |
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Schedule a Pickup in ShipStation |
Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation. UPS will charge a fee for each created pickup. Fees vary based on pickup type and frequency. |
Bill Taxes & Duties to Payor of Shipping Charges options |
UPS allows you to request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. |
UPS uses dimensional weight (DIM) when calculating rates. UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These adjustments will automatically be deducted from your ShipStation Carrier Services balance.
Be sure to always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label.
To view any adjustments that have been applied to your account:
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Log into your Stamps.com account.
If you do not know your Stamps.com account credentials, contact ShipStation support to obtain your account name. You must then call Stamps.com at 1 (888) 434-0055 to reset your account password so you can log in and access your reports.
Requires Password Reset in ShipStation!
If you reset your Stamps.com account password on their website, you must then also reset the password ShipStation uses to access the account. To do this, go to
Settings > Shipping > Carriers & Fulfillment. Click Settings, then click Reauthorize. Go to the Reports tab.
Select Balances.
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Set the Report Type to Transactions.
If you are certain you entered the correct values, you may dispute the adjustments.
To get the information you'll need to provide to ShipStation:
Click the Adjustment in your Stamps.com transaction report.
Copy the tracking number and make note of the associated ship date.
Repeat step 2 for each shipment with an adjustment you wish to dispute.
Compare the details for the shipment with the shipment record in ShipStation.
Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.
A Negative Balance Must Be Resolved Before Creating More Labels
If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.
If refunds are due to your account, they will be applied automatically to your ShipStation postage balance.
To file a claim for a lost or damaged shipment, either submit a support ticket or send an email to support@shipstation.com. For the most efficient experience, please include all information listed below in your submission.
ShipStation Manages All Claims
All claims for shipments sent with UPS from ShipStation must be done through ShipStation support, not UPS support. For questions about your claim, contact ShipStation support.
Shipment Tracking Number
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Sender information, including:
Contact Name
Company Name
Full Address with postal code
Phone Number
Email address or Fax Number
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Recipient Information, including:
Recipient Name
Company Name (if applicable)
Address including postal code
Phone Number
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Shipment Information:
Weight
Value of goods
Invoice Number (if applicable)
Detailed description of the missing or damaged goods: Size, Brand, Model Number, etc
Indicate if the item was considered a hazardous material, firearms or an unknown chemical/liquid
For Missing/Lost Shipments, indicate if you have shipped a replacement or plan on shipping a replacement. If you have shipped a replacement, include the tracking number for the new shipment.
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For Damaged Shipments, send details about the nature of the damaged goods and packing materials:
Save the package and damaged item for carrier inspection
If the item is repairable, what is the cost of repair? Can the goods be repacked in original packaging and picked up for inspection, if needed?
The condition of damaged items: Broken - Bent - Cracked - Crushed Dented - Puncture Hole - Scratched Shattered - Soiled/Stained - Spoiled Torn - Wet - Leaking - Other (Explain)
Package Type: Box - Bag - Case Envelope - Pail/Bucket/Can - Plastic/Paper Wrap Tube - Other/No Exterior Package
Was there obvious damage to the packaging?
Internal cushioning Type: Air Bags - Loose Fill Bubble Wrap - Paper Corrugated - Peanuts Double Boxed - None Foam - Other (Explain)
ShipStation offers the ability to schedule one-time UPS pickups directly in ShipStation.
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Choose the Carrier Pickups option in the left-hand sidebar.
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Select UPS from the Schedule a Pickup drop-down menu.
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Fill in the times and pickup location.
When you schedule your first pickup, create a Pickup Contact.
Click Schedule a Pickup.
Remember these points about ShipStation's integration with UPS:
All international shipments must include 3 printed commercial invoices. Please read the International Shipping Overview article for more details about Commercial Invoices.
You cannot void a UPS from ShipStation label once it has been scanned by UPS. If you attempt to do so, ShipStation will give the error "The shipment was not voided."
UPS from ShipStation does not currently provide free shipping supplies.
UPS® Standard shipments to Canada incur a Brokerage Fee.
If the item is insured for more than $1,000.00, you should also print 2 copies of the High Value Package Documents.
You cannot ship alcohol with UPS from ShipStation. You must use your own UPS account.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Error Message: ‘There was an issue with the request to the module. ExtternalClientError: Missing or Invalid CompanyName’, |
Please contact ShipStation support to request that a support agent check your UPS ShipStation Carrier Services page to make sure there is matching between what is entered in the ‘Company’ field and in your ‘Ship From Location’. |