ShipStation Carrier Services: UPS

Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.

ShipStation Carrier Services now includes the option to ship with UPS!

UPS from ShipStation services offers discounts of up to 50% off UPS® Ground shipments, up to 66% for UPS 2nd Day Air® service, up to 65% for UPS Next Day Air® service, and up to 76% off International services on eligible packages.

Once you've added UPS from ShipStation to your account, any labels you create using these services will use your Stamps.com account balance.

Requirements for UPS from ShipStation

Connection Requirements:

  • Complete your Stamps.com account setup in ShipStation.

Label Requirements:

  • UPS requires a Ship From Company Name.

Other Requirements:

  • UPS uses dimensional weight (DIM) when calculating rates. Always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label. Incorrect weight or dimensions may result in post-billing adjustments to your postage balance in ShipStation.

Printed Commercial Invoices Required for International Shipments

For international shipments using UPS via ShipStation, you must print a physical commercial invoice and include it with your shipment (ShipStation recommends you include 3 copies of the commercial invoice with the parcel). Electronic submission is not yet available.

Connect UPS from ShipStation

No Set Up Required for ShipStation Accounts Started After November 14, 2019

ShipStation accounts created after November 14, 2019 automatically have access to UPS from ShipStation, along with your included Stamps.com account.

If you created your ShipStation account prior to November 14, 2019, follow the steps outlined below to add UPS from ShipStation to your account.

To connect UPS from ShipStation:

  1. Click Add UPS on the banner on the top of the page.

    V3_SET_SHP_UPSSCSbanner.png
  2. Fill out the address form for your pickup address. Then click Next.

    V3_SET_SHP_SCSUPS_addressform.png
  3. Click I Agree on the next screen to complete the setup.

    V3_SET_SHP_SCSUPS_agreement.png

If you do not see the banner:

  1. Click Set up Carrier Services

    SET_SHIP_setupcarrierservices.png
  2. Select Set up a new account and click Next. Then continue with the on-screen instructions.

    Pop-up to add a Stamps.com account with USPS and UPS logos.

Available Features for UPS from ShipStation

UPS from ShipStation supports the following standard features:

Common ShipStation Features

Domestic Services

UPS Ground®

UPS 3 Day Select®

UPS Next Day Air®

UPS Next Day Air Saver®

UPS Next Day Air® Early

UPS 2nd Day Air®

UPS 2nd Day Air AM®

International Services

UPS Standard®

UPS Worldwide Express®

UPS Worldwide Express Plus®

UPS Worldwide Expedited®

UPS Worldwide Saver®

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Signature

Online

Additional Features for UPS from ShipStation

UPS from ShipStation allows for the following additional features:

Feature

Description

Schedule a Pickup in ShipStation

Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation.

UPS will charge a fee for each scheduled pickup. Fees vary based on pickup type and frequency.

Bill Taxes and Duties to Payor of Shipping Charges options

UPS allows you to request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient.

Saturday Delivery

Enable this option to allow for package delivery on Saturdays. See the UPS page on Saturday Delivery for more information and restrictions.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Post-Billing Adjustments for ShipStation Carrier Services: UPS

As a Stamps and One Balance user, we've made it easier to access the Stamps.com reports and view any post-billing adjustments and the reasoning behind them. Now instead of needing to open a new browser, log in to Stamps.com, and find your way to the reports, a View Reports link in ShipStation takes you directly to them.

UPS uses dimensional weight (DIM) when calculating rates. UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These adjustments will automatically be deducted from your ShipStation Carrier Services balance.

Be sure to always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label.

It is the shipper's responsibility to enter an accurate dimension into ShipStation before creating the label for the shipment!

Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.

If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense.

"Canada" Residential Surcharges

The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just to Canada.

View Adjustments for UPS from ShipStation

You can now access your adjustment reports from within ShipStation.

  1. Click the Settings gear icon ShipStation icon for Mac O S. Black "gear" symbol in Grey square.. in the ShipStation Carrier Services row, next to Balance and Add Funds

    Settings icon for Carrier services highlighted on Carrier Settings page
  2. Select Account Settings.

    Shows carrier services settings options: update payment method, view reports, refresh available services, update password, update account nickname, account settings
  3. In Stamps, click the Reports tab at the top and then on the left-hand side of the page, click the Balances tab.

    STAMPSACCT_Report_Balances_MRK.png
  4. At the top left, change the report type to Transactions.

    StampsACCT_Reports_Transaction_MRK.png
  5. Find the date of the transaction to view any corresponding adjustments.

    UPS__SCS_adjustments_report.png
  6. Click on the Adjustment ID link to see the details of the fund adjustment.

Dispute UPS Post-Billing Adjustments

If you are certain you entered the correct values, you may dispute the adjustments.

To get the information you'll need to provide to ShipStation:

  1. Click the Adjustment in your Stamps.com transaction report.

  2. Copy the tracking number and make note of the associated ship date.

  3. Repeat step 2 for each shipment with an adjustment you wish to dispute.

  4. Compare the details for the shipment with the shipment record in ShipStation.

Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.

A Negative Balance Must Be Resolved Before Creating More Labels

If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.

If refunds are due to your account, they will be applied automatically to your ShipStation postage balance.

File a Claim for UPS from ShipStation Shipments

ShipStation manages all insurance claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim. Screenshots or PDFs are unacceptable formats to submit this information.

Important

To file a claim for a lost or damaged shipment, click the following link: SHIPSTATION UPS CLAIMS FORM. Claims will only be accepted 60 days from the scheduled delivery date.

Additional notes about UPS from ShipStation Claims

  • To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).

  • Claims can take up to 3 weeks to be processed.

  • If a claim is denied, you may appeal by submitting a new claim with new or updated information.

  • Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.

UPS COVID-Related Service Updates!

Shipments shipped on or after April 5, 2021 with the following services are now eligible for Guaranteed Service Refunds (GSR):

  • UPS Next Day Air®

  • Early UPS Next Day Air®

  • UPS Next Day Air Saver® UPS

  • UPS Worldwide Express NA1®

  • UPS Worldwide Express Plus®

  • UPS Worldwide Express®

  • UPS Worldwide Express Saver®

  • UPS Worldwide Saver

  • UPS Worldwide Express Freight® Midday

  • UPS Worldwide Express Freight®

Guaranteed Service Refunds (GSR) is still suspended for all other services. Learn more about the UPS Service Guarantee.

As of April 5th, 2020, UPS has implemented a temporary surcharge on international shipments from the United States to selected countries. Please review the UPS Rate Change page for details.

For additional COVID-related updates for UPS services, please review the UPS Service Alerts page or ShipStation's Covid-19 Resource Hub.

Schedule Pickup

ShipStation offers the ability to schedule one-time UPS pickups directly in ShipStation.

  1. Choose the Carrier Pickups option in the left-hand sidebar.

    Shipments tab sidebar with Carrier Pickups option highlighted
  2. Select UPS from the Schedule a Pickup drop-down menu.

    V3 Shipments tab, showing the DHL Express and UPS options in the Schedule a Pickup drop-down menu
  3. Fill in the times and pickup location. The pickup window must be at least a 2 hour window (ie. 2pm - 4pm CST).

    SHP_CarrierPU_UPSform.png

    When you schedule your first pickup, create a Pickup Contact.

  4. Click Schedule a Pickup.

Note

Pickup Fees Apply

Creating a pickup with UPS from ShipStation will incur a fee, which will be applied to your monthly invoice.

Reroute or Redirect a UPS Shipment

A UPS One Balance shipment can be returned to sender. To reroute or redirect an in-transit UPS Shipment, click this link: ShipStation's UPS One Balance Form.

Select the option to Reroute my UPS from ShipStation package and fill in the required information.

This is not a guaranteed service, so It is important to file this claim as soon as possible. UPS cannot intercept a delivered shipment.

UPS Guaranteed Service Refund

UPS offers a Guaranteed Service Refund for all packages not delivered by the date and time indicated for delivery when the shipment was processed. UPS will either credit or refund the transportation charges for each such shipment to the payer only. Learn more about the UPS Service Guarantee.

To put in a GSR request for UPS from ShipStation shipments, please fill out our Guaranteed Service Request form.

Additional Details about UPS from ShipStation

  • UPS from ShipStation does not support third-party billing.

  • All international shipments must include 3 printed commercial invoices. Review the International Shipping With ShipStation article for more details about Commercial Invoices.

  • If the item is insured for more than $1,000.00, you should also print 2 copies of the High-Value Package Documents.

  • You cannot void a UPS-from-ShipStation label once it has been scanned by UPS or if you do not use the label within 30 days. If you attempt to do so, ShipStation will give the error "The shipment was not voided."

  • UPS from ShipStation does not currently provide free shipping supplies.

  • UPS® Standard shipments to Canada incur a Brokerage Fee.

  • You cannot ship Dangerous Goods (a.k.a. HAZMAT) using UPS from ShipStation. Any attempt to ship Dangerous Goods (a.k.a. HAZMAT) may get you banned from using UPS from ShipStation.

  • You cannot ship alcohol with UPS from ShipStation. You must use your own UPS account.

UPS from ShipStation Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error Message: There was an issue with the request to the module. ExternalClientError: Missing or Invalid CompanyName

Verify a match between the names appearing in the Company and Ship From Location fields for your UPS ShipStation Carrier Services page. Contact ShipStation support if the problem persists.

Error Message: Missing or invalid ship from StateProvinceCode

If shipping to or from an address in the UK, try substituting the state or province for a two-letter code as found on this United Kingdom (GB) State/Province Table. For example, use JJ instead of Edinburgh.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.