Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.
ShipStation Carrier Services now includes the option to ship with UPS!
UPS from ShipStation services provide savings of up to 62% off UPS shipments, up to 48% off UPS Ground Daily shipments, and reduced pickup rates. Additional benefits include guaranteed delivery services, no minimum shipping volume requirements, and no residential surcharges for UPS Ground® shipments.
Once you've added UPS from ShipStation to your account, any labels you create using these services will use your Stamps.com account balance.
Connection Requirements:
Complete your Stamps.com account setup in ShipStation.
Label Requirements:
UPS requires a Ship From Company Name.
Other Requirements:
Printed Commercial Invoices Required for International Shipments
For international shipments using UPS via ShipStation, you must print a physical commercial invoice and include it with your shipment (ShipStation recommends you include 3 copies of the commercial invoice with the parcel). Electronic submission is not yet available.
No Set Up Required for ShipStation Accounts Started After November 14, 2019
ShipStation accounts created after November 14, 2019 automatically have access to UPS from ShipStation, along with your included Stamps.com account.
If you created your ShipStation account prior to November 14, 2019, follow the steps outlined below to add UPS from ShipStation to your account.
To connect UPS from ShipStation:
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Click Add UPS on the banner on the top of the page.
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Fill out the address form for your pickup address. Then click Next.
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Click I Agree on the next screen to complete the setup.
UPS from ShipStation supports the following standard features:
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Common ShipStation Features
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Additional Features
UPS from ShipStation allows for the following additional features:
Feature |
Description |
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Schedule a Pickup in ShipStation |
Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation. UPS will charge a fee for each scheduled pickup. Fees vary based on pickup type and frequency. |
Bill Taxes and Duties to Payor of Shipping Charges options |
UPS allows you to request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. |
Saturday Delivery |
Enable this option to allow for package delivery on Saturdays. See the UPS page on Saturday Delivery for more information and restrictions. |
As a Stamps and One Balance user, we've made it easier to access the Stamps.com reports and view any post-billing adjustments and the reasoning behind them. Now instead of needing to open a new browser, log in to Stamps.com, and find your way to the reports, a View Reports link in ShipStation takes you directly to them.
UPS uses dimensional weight (DIM) when calculating rates. UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These adjustments will automatically be deducted from your ShipStation Carrier Services balance.
Be sure to always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label.
It is the shipper's responsibility to enter an accurate dimension into ShipStation before creating the label for the shipment!
Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.
If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense.
Refer to the UPS Tariff/Terms and Conditions of Service – United States for more information.
The over maximum limit surcharge is $920.00 per package. Refer to the UPS Daily Rate and Service Guide for the most up to date information.
"Canada" Residential Surcharges
The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just to Canada.
You can now access your adjustment reports from within ShipStation.
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Click the Settings gear icon
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Select Account Settings.
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In Stamps, click the Reports tab at the top and then on the left-hand side of the page, click the Balances tab.
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At the top left, change the report type to Transactions.
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Find the date of the transaction to view any corresponding adjustments.
Click on the Adjustment ID link to see the details of the fund adjustment.
If you are certain you entered the correct values, you may dispute the adjustments.
To get the information you'll need to provide to ShipStation:
Click the Adjustment in your Stamps.com transaction report.
Copy the tracking number and make note of the associated ship date.
Repeat step 2 for each shipment with an adjustment you wish to dispute.
Compare the details for the shipment with the shipment record in ShipStation.
Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.
A Negative Balance Must Be Resolved Before Creating More Labels
If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.
If refunds are due to your account, they will be applied automatically to your ShipStation postage balance.
To file a claim for a lost or damaged shipment, either submit a support ticket or send an email to support@shipstation.com. Claims will only be accepted 60 days from the scheduled delivery date. For the most efficient experience, please type out all the information listed below in your submission.
ShipStation Manages All Claims
All claims for shipments sent with UPS from ShipStation must be done through ShipStation support, not UPS support. Please type out the claim using the information below. Screenshots or PDFs are unacceptable formats to submit this information.
For questions about your claim, contact ShipStation support.
Shipment Tracking Number
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Sender information, including:
Contact Name
Company Name
Full Address with postal code
Phone Number
Email address or Fax Number
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Recipient Information, including:
Recipient Name
Company Name (if applicable)
Address including postal code
Phone Number
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Shipment Information:
Weight
Value of goods
Invoice Number (if applicable)
Detailed description of the missing or damaged goods: Size, Brand, Model Number, etc
Indicate if the item was considered a hazardous material, firearms or an unknown chemical/liquid
For Missing/Lost Shipments, indicate if you have shipped a replacement or plan on shipping a replacement. If you have shipped a replacement, include the tracking number for the new shipment.
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For Damaged Shipments, send details about the nature of the damaged goods and packing materials:
Save the package and damaged item for carrier inspection
If the item is repairable, what is the cost of repair? Can the goods be repacked in original packaging and picked up for inspection, if needed?
The condition of damaged items: Broken - Bent - Cracked - Crushed Dented - Puncture Hole - Scratched Shattered - Soiled/Stained - Spoiled Torn - Wet - Leaking - Other (Explain)
Package Type: Box - Bag - Case Envelope - Pail/Bucket/Can - Plastic/Paper Wrap Tube - Other/No Exterior Package
Was there obvious damage to the packaging?
Internal cushioning Type: Air Bags - Loose Fill Bubble Wrap - Paper Corrugated - Peanuts Double Boxed - None Foam - Other (Explain)
ShipStation offers the ability to schedule one-time UPS pickups directly in ShipStation.
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Choose the Carrier Pickups option in the left-hand sidebar.
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Select UPS from the Schedule a Pickup drop-down menu.
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Fill in the times and pickup location. The pickup window must be at least a 2 hour window (ie. 2pm - 4pm CST).
When you schedule your first pickup, create a Pickup Contact.
Click Schedule a Pickup.
Keep in mind the following when using UPS from ShipStation:
All international shipments must include 3 printed commercial invoices. Review the International Shipping with ShipStation article for more details about Commercial Invoices.
You cannot void a UPS from ShipStation label once it has been scanned by UPS or if you do not use the label within 30 days. If you attempt to do so, ShipStation will give the error "The shipment was not voided."
UPS from ShipStation does not currently provide free shipping supplies.
UPS® Standard shipments to Canada incur a Brokerage Fee.
If the item is insured for more than $1,000.00, you should also print 2 copies of the High Value Package Documents.
You cannot ship alcohol with UPS from ShipStation. You must use your own UPS account.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Error Message: There was an issue with the request to the module. ExternalClientError: Missing or Invalid CompanyName |
Verify a match between the names appearing in the Company and Ship From Location fields for your UPS ShipStation Carrier Services page. Contact ShipStation support if the problem persists. |
Error Message: Missing or invalid ship from StateProvinceCode |
If shipping to or from an address in the UK, try substituting the state or province for a two-letter code as found on this United Kingdom (GB) State/Province Table. For example, use JJ instead of Edinburgh. |