ShipStation Carrier Services: UPS

Details about using UPS from ShipStation: Requirements, how to connect, available features, and other notes.

ShipStation Carrier Services now includes the option to ship with UPS!

UPS from ShipStation services offer discounts of up to 88% off daily rates (international services), up to 72% for UPS 2nd Day Air service, and up to 77% off UPS Ground service.

Once you've added UPS from ShipStation to your account, any labels you create using these services will use your Stamps.com account balance.

Requirements for UPS from ShipStation

Connection Requirements:

  • Complete your Stamps.com account setup in ShipStation.

Label Requirements:

  • UPS requires a Ship From Company Name.

Other Requirements:

  • UPS uses dimensional weight (DIM) when calculating rates. Always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label and can take advantage of discounted rates. Incorrect weight or dimensions may result in post-billing adjustments to your postage balance in ShipStation.

  • UPS may charge a fee to reroute or redirect a package.

Set Up UPS from ShipStation

To add UPS from ShipStation services, you only need to set up your billing for ShipStation Carrier Services. UPS services will then automatically be enabled and become available for your shipments.

To set up your ShipStation Carrier Services billing:

  1. Click the Set up carriers button.

    ShipStation Carrier Service menu with arrow pointing to Setup button
  2. Enter your billing details for the account and agree to terms and conditions.

    If you have your own Stamps.com account that you have not yet connected to ShipStation, you can select the option to use your own Stamps.com account during the setup process. In this case, you would not need to enter additional billing details.

This billing method will apply funds to the one balance used to purchase labels through ShipStation Carrier Services. Charges to add funds to the balance will appear on your credit card reports with the description “STAMPS."

Available Features for UPS from ShipStation

UPS from ShipStation supports the following standard features:

Additional Features for UPS from ShipStation

UPS from ShipStation allows for the following additional features:

Feature

Description

Schedule a Pickup in ShipStation

Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation.

UPS will charge a fee for each scheduled pickup. Fees vary based on pickup type and frequency.

Bill Taxes and Duties to Payor of Shipping Charges options

UPS allows you to request that the payor of the shipping charges be contacted for taxes and duties instead of the recipient. This will appear as an adjustment on your Stamps.com account.

Saturday Delivery

Enable this option to allow for package delivery on Saturdays. See the UPS page on Saturday Delivery for more information and restrictions.

Paperless Commercial Invoices

For international shipments, the electronic customs forms are enabled by default. You do not need to contact UPS to enable it. You can still print physical copies from the Forms column on the Shipments tab.

Discounted Rates for UPS Ground

Enter dimensions and weights to your UPS Ground shipments to benefit from an up to 77% discount rate on qualified shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Post-Billing Adjustments for UPS from ShipStation

ShipStation includes a View Reports link that allows you to quickly view any adjustments applied to packages after they have been shipped.

UPS uses dimensional weight (DIM) when calculating rates. UPS may adjust label fees even after shipment if the label does not reflect accurate weight or dimensions. These adjustments will automatically be deducted from your ShipStation Carrier Services balance.

Be sure to always include the dimensions of the shipment as well as weight so you are billed correctly when you create the label.

It is the shipper's responsibility to enter an accurate dimension into ShipStation before creating the label for the shipment!

Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.

If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the right in its sole and unlimited discretion to return such packages to the shipper at the shipper’s expense.

"Canada" Residential Surcharges

The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just to Canada.

View Adjustments for UPS from ShipStation

You can now access your adjustment reports from within ShipStation.

  1. Click the Actions menu Gray ellipsis next to Balance and Add Funds. Choose View Reports.

    Actions menu for Carrier services highlighted on Carrier Settings page

    This will open a new tab in your browser to the account reports screen.

  2. Click the Balances option.

    STAMPSACCT_Report_Balances_MRK.png
  3. Change the report type to Transactions if not selected already.

    StampsACCT_Reports_Transaction_MRK.png
  4. Find the date of the transaction to view any corresponding adjustments.

    UPS_SCS_adjustments_report.png
  5. Click on the Adjustment ID link to see the details of the fund adjustment.

Dispute UPS Post-Billing Adjustments

If you are certain you entered the correct values, you may dispute the adjustments.

To get the information you'll need to provide to ShipStation:

  1. Click the Adjustment in your Stamps.com transaction report.

  2. Copy the tracking number and make note of the associated ship date.

  3. Repeat step 2 for each shipment with an adjustment you wish to dispute.

  4. Compare the details for the shipment with the shipment record in ShipStation.

Once you have this information, please contact ShipStation Support and provide the details for each shipment you wish to dispute: tracking number(s), adjustment amounts(s), and any other details about the shipment that may be relevant to the shipment or adjustment.

Important Details about Disputing Adjustments

  • A negative balance must be resolved before creating more labels. If the adjustment has resulted in a negative postage balance, you will not be able to create labels in ShipStation until you add funds to your balance.

    If refunds are due to your account, they will be applied automatically to your ShipStation postage balance.

  • Adjustments can only be disputed 90 days from the delivery date.

File a Claim for UPS from ShipStation Shipments

ShipStation manages all insurance claims for shipments sent with UPS from ShipStation. Do not contact UPS support to file a claim.

To file a claim for a lost or damaged shipment:

  1. Click this link to access the claim form: SHIPSTATION UPS CLAIMS FORM.

  2. Fill in all the required fields and submit the form when complete.

Important

Claims will only be accepted within 60 days of the scheduled delivery date.

Things to Know About UPS from ShipStation Claims

  • To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable).

  • Claims with a partially filled claims form cannot be processed. If there is an issue with your submitted claims form, you will be notified via email.

  • Claims can take up to 3 weeks to be processed.

  • If you shipped using Next Day Air on a Friday to receive Saturday Delivery, you must have selected the Saturday Delivery option for the order or the next true business day will be Monday and will still fall under the Service Guarantee set by UPS. Learn more about Saturday delivery with ShipStation's blog post.

  • If a claim is denied, you may appeal by submitting a new claim with new or updated information.

Request UPS One Balance Guaranteed Service Refund

UPS offers a Guaranteed Service Refund for all packages not delivered by the date and time indicated for delivery when the shipment was processed.

UPS will either credit or refund the transportation charges for each such shipment to the payer only. The payer must initiate the request to receive the refund, provided the conditions set forth in the UPS Service Guarantee are met. Learn more about the UPS Service Guarantee.

Important

All requests for a Guaranteed Service Refund must be submitted within 15 days of the delivery date.

If you do not see your UPS service listed as an option on this form, it is not eligible for the Guaranteed Service Refund.

To request a UPS Guaranteed Service Refund for a package sent with UPS from ShipStation account, please fill out the ShipStation UPS Claims Form and one of our support agents will contact you.

UPS COVID-Related Service Updates!

Updated January 19, 2022

As the COVID situation continues to evolve, UPS may make adjustments to which services are eligible for Guaranteed Service Refunds (GSR) and which services receive additional service fees.

For the most up-to-date information on UPS COVID-related news, please review the UPS Service Guarantee page, the UPS Service Alerts page or ShipStation's Covid-19 Resource Hub.

Schedule Pickup

ShipStation offers the ability to schedule "ad hoc" UPS pickups directly in ShipStation.

  1. Choose the Carrier Pickups option in the left-hand sidebar.

    Shipments tab sidebar with Carrier Pickups option highlighted
  2. Select UPS from the Schedule a Pickup drop-down menu.

    V3 Shipments tab, showing the DHL Express and UPS options in the Schedule a Pickup drop-down menu
  3. Fill in the times and pickup location. The pickup window must be at least a 2 hour window (ie. 2pm - 4pm CST).

    SHP_CarrierPU_UPSform.png

    When you schedule your first pickup, create a Pickup Contact.

  4. Click Schedule a Pickup.

Note

Pickup Fees Apply

Creating a pickup with UPS will incur a fee, which will be applied to your monthly invoice.

Reroute or Redirect a UPS Shipment

A UPS One Balance shipment can be returned to sender. To reroute or redirect an in-transit UPS Shipment, click this link: ShipStation's UPS One Balance Form.

Select the option to Reroute my UPS from ShipStation package and fill in the required information.

This is not a guaranteed service, so It is important to file this claim as soon as possible. UPS cannot intercept a delivered shipment.

UPS Guaranteed Service Refund

UPS offers a Guaranteed Service Refund for all packages not delivered by the date and time indicated for delivery when the shipment was processed. UPS will either credit or refund the transportation charges for each such shipment to the payer only. Learn more about the UPS Service Guarantee.

To put in a GSR request for UPS from ShipStation shipments, please fill out our Guaranteed Service Request form.

Shipping Restrictions and Prohibitions

UPS has set forth specific restrictions on goods shipped using UPS from ShipStation. It is the shippers responsibility to ensure their shipments do not violate these UPS guidelines. Violation of these restrictions may result in your ShipStation account being banned from using UPS from ShipStation.

The lists below provide examples of both prohibited and restricted items. Prohibited items cannot be shipped via UPS under any circumstances. If you ship restricted items, you cannot use UPS from ShipStation for these shipments. However, you may be able to ship with UPS by opening your own UPS account with a contract that allows for your specific items. Please contact UPS to discuss details and open and account.

Prohibited Items

Prohibited items include, but are not limited to:

  • Shipments prohibited by law

  • Common fireworks

  • Hazardous waste

  • Human body parts or remains

  • Ivory

  • Marijuana, including marijuana intended for medicinal use

  • Vape products within, to or from the U.S

Restricted Items

Restricted items include, but are not limited to:

  • Alcoholic beverages

  • Animal products, non-domesticated (e.g., mother of pearly inlay, snakeskin watch bands)

  • Ammunition, firearms, weapons

  • Dangerous goods (see UPS Guide for Transporting Hazardous Materials for details)

  • Furs

  • Gold and other precious metals

  • Hemp and CBD

  • Live animals

  • Perishables

  • Plants and seeds

  • Tobacco

See the full list of prohibited and restricted items. Review the UPS Tariff / Terms & Conditions of Service for additional details.

For additional information about shipping hazardous goods, please review the US Department of Transportation Check the Box page and the FAA SafeCargo for Shippers & Startups page.

Additional Details about UPS from ShipStation

  • UPS from ShipStation does not support third-party billing.

  • UPS High-Value Reports: If the shipment has a declared value over $1,000.00, UPS will return a High-Value Report to ShipStation.

    Review our Generate a UPS High-Value Report help article for details on how to print and other requirements.

  • You cannot void a UPS from ShipStation label once it has been scanned by UPS or if you do not use the label within 30 days. If you attempt to do so, ShipStation will give the error "The shipment was not voided."

  • UPS may charge a fee to reroute or redirect a package.

  • UPS from ShipStation does not currently provide free shipping supplies.

  • UPS End of Day forms (also known as PLD forms) are not available in ShipStation. As a Certified UPS Partner, ShipStation submits all shipment information electronically to UPS when labels are created, so no End of Day process or PLD form is necessary. If you require a manifest for record-keeping purposes, you can create a generic shipment manifest by going to Insights > Reports > Shipping Manifest and running the report for your UPS shipments.

  • UPS® Standard shipments to Canada incur a Brokerage Fee.

  • Prohibited items, restrictions, and dangerous/hazardous goods:

    UPS has set forth specific restrictions on goods shipped using UPS from ShipStation. It is the shipper's responsibility to ensure their shipments do not violate these UPS guidelines. Violation of these restrictions may result in your ShipStation account being banned from using UPS from ShipStation.

    Review the Shipping Prohibitions & Restrictions section above for further details.

UPS from ShipStation Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: There was an issue with the request to the module. ExternalClientError: Missing or Invalid CompanyName

What it means: Typically, this means the Company field is blank in the Ship From Location used for the shipment.

What to do: UPS requires a company name in the ship from address, so make sure the Company field for your Ship From Location has a value.

Contact ShipStation support if the problem persists.

Error: Missing or invalid ship from StateProvinceCode

What to do: If shipping to or from an address in the UK, try substituting the state or province for a two-letter code as found on this United Kingdom (GB) State/Province Table. For example, use JJ instead of Edinburgh.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.