FedEx SmartPost

After you've connected your FedEx account to ShipStation, enable ShipStation to display SmartPost service options and use them to generate shipping labels. Follow the steps below to enable SmartPost options.

Requires FedEx Approval

Your FedEx account must be approved for any SmartPost services you want to use in ShipStation. For more information about SmartPost services and how to apply, see the FedEx page on FedEx SmartPost.

  1. Click the Settings link for your FedEx account.

  2. Check the Enable SmartPost checkbox, and select your SmartPost Hub and SmartPost Endorsement.

    FedEx SmartPost settings highlighted
    • If you don't know your Hub, you can contact your FedEx Account Representative to request that information.

    • See this PDF from FedEx for details on the SmartPost Endorsement types.

  3. Click Confirm.

Once you complete these steps, you'll be able to select FedEx SmartPost services the same way you would select the standard FedEx services.

The following SmartPost services are available for use within ShipStation:

Service Name

Weight

Maximum Dimensions

FedEx SmartPost® Parcel Select Lightweight

0.01 to 1 lb

Sum of length plus girth cannot exceed 84"

FedEx SmartPost® Parcel Select

1 to 70 lbs

Sum of length plus girth cannot exceed 130"

FedEx SmartPost® Bound Printed Matter

0.01 to 15 lbs

Sum of length plus girth cannot exceed 84"

FedEx SmartPost® Media

0.01 to 70 lbs

Sum of length plus girth cannot exceed 84"

FedEx SmartPost® Returns

0.01 to 70 lbs

Sum of length plus girth cannot exceed 130"

Remember the following when you use SmartPost services within ShipStation:

  • Dimensions are required for FedEx SmartPost shipments.

    • Minimum Dimensions: 6" (Length) X 4" (Width) X 1" (Height).

    • Maximum Dimensions: See chart above. No one dimension can be greater than 60".

  • The Return Address that appears on SmartPost shipping labels is based on your FedEx account. The Ship From Location selected in ShipStation will not be reflected on the label.

  • The USPS tracking number will appear on the label while the FedEx tracking number will appear in ShipStation. The FedEx tracking number will provide tracking from pickup to delivery of SmartPost shipments.

  • FedEx SmartPost labels only support Label Message 1, and it will appear as both text and a barcode. The barcode is not centered on the label like the tracking barcode.

  • FedEx SmartPost® Bound Printed Matter, FedEx SmartPost® Media, and FedEx SmartPost® Returns are not available for all SmartPost accounts. Check with your FedEx Account Representative for requirements if you would like to use those services.

  • The FedEx SmartPost® Returns service can only be used when creating Return Labels in ShipStation.

  • It can take up to 10 days after you're been approved for SmartPost for the services to be available for use in third-party systems like ShipStation.

  • You can use third-party and recipient billing options with SmartPost services, but both the connected FedEx account and the bill to FedEx account must be approved for FedEx SmartPost services. Collect on Delivery is not available for FedEx SmartPost shipments.

  • Alcohol and Dry Ice cannot be included in FedEx SmartPost shipments.