Add Funds and Auto-fund Postal Accounts

Explains how to add funds or set up auto-funding for balance-based carrier accounts in ShipStation.

When purchasing labels using a balance-based postage provider (like ShipStation Carrier Services), you must have a positive balance in the account. ShipStation offers several ways to add funds to your account balance.

You can add funds when you create the label, manually add funds to the account at your preferred time, or set ShipStation to automatically add funds to the balance.

Auto-funding works by detecting when the balance falls below a certain threshold and then charging your account credit card a pre-specified amount.

For example, if you wanted to purchase $100 by default any time your account balance falls below $250, set the When balance drops below amount to 250 and the Automatically fund by this amount to 100. Then enter in the maximum number of times ShipStation should automatically purchase postage in a day next to Stop after this many times per day.

Add Funds when Creating Label

If your balance is too low to purchase the label when you click the Create Label button, you'll be prompted to purchase extra funds in the Cost Review pop-up.

Cost Review pop-up states "Insufficient funds. Add funds to continue." Cursor appears in Add Funds field.

Enter the desired amount and click Continue. ShipStation will then proceed to create the requested label.

The Cost Review pop-up also provides the option to change the scheduled ship date. If you'd like the change the ship date to a date other than the present day, click the calendar icon to choose the date before you click Continue.

Manually Add Funds to Account Balance

Manually adding funds to your account allows you to control exactly when you want to increase your account balance and by how much.

The steps below describe the process for a ShipStation Carrier Services account. For Stamps.com accounts, the steps are the same but you click the Add Funds option next to your Stamps.com account instead.

Set ShipStation to Auto-Fund Postal Account

You can set ShipStation to automatically fund your account once it reaches a certain threshold. Set the threshold, the amount to add to the balance, and the maximum number of times per day auto-funding is allowed to happen.

The steps below describe the process for a ShipStation Carrier Services account. For Stamps.com accounts, the steps are the same but you click the Add Funds option next to your Stamps.com account instead.

About Stamps.com Auto-Funding

  • The auto-funding feature triggers ShipStation to add funds when ShipStation detects the Stamps.com account has fallen under a certain threshold. ShipStation cannot detect if you have enabled the Stamps.com Auto-buy postage feature.

    We recommend you only have auto-funding enabled in one location, as having the feature enabled in both ShipStation and Stamps.com can cause funds to be added twice.

  • Stamps requires a minimum purchase of $10 when adding funds to your account.