For U.S.-based accounts, you can fund your ShipStation Balance using either a credit card or a bank account. For accounts outside the U.S., only credit cards are currently supported. We plan to offer additional payment method options soon!
Your ShipStation Balance is used to pay for shipping labels created with ShipStation Carriers. To purchase a label, your account must have sufficient funds available.
To manage your funds and payment methods, go to Payments & Subscriptions in your settings. From there, you can add or update a payment method, manually add funds to your balance, or enable automatic funding to ensure your balance remains sufficient.
If you haven’t yet activated your ShipStation Balance with your preferred payment method, you can do so at any time.
To add a bank account as your preferred payment method for ShipStation Balance:
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Click the Action menu for ShipStation Balance and click Activate.
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Click Continue Setup.
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Select Pay by Bank and add your billing information. Then click Continue with Pay by Bank.
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Verify your address, then click Save Address.
You will be directed to a Plaid Pay by Bank connection page.
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Click Continue to connect your bank account with Plaid Pay.
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Follow the on-screen instructions to add your bank account.
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Click Continue.
Once your account is connected, you’ll be directed back to the
Payments & Subscriptionpage to view your added payment method.
To add a credit card as your preferred payment method to your ShipStation Balance:
You can update both your credit card and bank account payment methods at any time.
To update your bank account:
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Click the action menu for ShipStation Balance and select Update Payment Method.
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Select Pay by Bank and add your billing information. Then click Continue with Pay by Bank.
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Verify your address, then click Save Address.
You will be directed to a Plaid Pay by Bank connection page.
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Click Continue to connect your bank account with Plaid Pay.
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Follow the on-screen instructions to add your bank account.
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Click Continue
You'll be directed back to the
Payments & Subscriptionspage to view your updated payment method.
Manually adding funds to your account allows you to control exactly how much you add to your balance and when.
To add funds to your ShipStation Balance:
And that's it! You're ready to continue creating labels with ShipStation Carriers.
You can set ShipStation to automatically fund your balance once it reaches a certain threshold. You can set the threshold, the amount to add to the balance, and the maximum number of times per day auto-funding is allowed to happen.
Auto-funding works by detecting when the balance falls below a certain threshold at the time of a label purchase. It then adds a pre-specified amount to your balance to bring it above the threshold again.
For example, say you wanted to purchase $100 by default any time your account balance falls below $250. You would check the box to enable ShipStation to automatically add funds to this balance. Then you would set the Add if balance below amount to 250 and the Auto-fund amount to 100. Then in the Max Funding field, you would set the maximum number of times that ShipStation can automatically add funds in a day.
To set ShipStation to auto-fund your ShipStation Balance:
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Choose Add funds automatically from the ShipStation Balance card.
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Select the Automatically add funds to this balance option, then enter the Amount to Add.
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Enter the balance threshold into the Add Funds if Below field, and choose the maximum number of times the auto-fund can occur each day from the Max Funding menu.
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Click Save.
About Auto-Funding
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This feature tells ShipStation to add funds when we detect the ShipStation Balance has fallen under your set threshold at the time of your label purchase.
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The minimum purchase amount is $10 regardless of currency type. The maximum purchase amount is $500 regardless of currency type.
Transaction History is where you can view an itemized list of transactions that affect your ShipStation Balance.
The Transaction History grid lists transactions chronologically by date starting with the most recent. It includes the following transaction types:
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Label purchases
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Insurance purchases
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Service charges/adjustments
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Debits and credits to the ShipStation balance
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Refunds
Non-US Accounts Only
The Transaction History page as shown here is currently available to all ShipStation accounts based outside of the United States. We are working to make this page available to our US-based accounts. Thank you for your patience!
For US-based accounts to view a report of funds added to the account balance, run an Accounting Insights Report.