SEKO LTL from ShipStation

SEKO LTL is ShipStation's first LTL (Less than Truckload) carrier. For shipping LTL, you can quickly add SEKO and manage payments through ShipStation. The ShipStation integration with SEKO LTL gives you access to four unique shipping services to help you to fulfill your LTL shipping needs.

Looking for SEKO Logistics?

This article refers to ShipStation's integration with SEKO LTL. See SEKO Logistics if you are looking for the international carrier.

Set Up SEKO LTL from ShipStation

To add SEKO LTL from ShipStation to your account, you must first set up billing for your ShipStation carriers. Once you have added your billing details, you can then add SEKO LTL from ShipStation at any time.

  1. Click the Add SEKO LTL by ShipStation account link.

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  2. Click Finish Setup.

    You should now see SEKO LTL by ShipStation in your list of available ShipStation Carrier Services carriers.

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You can now start shipping freight with SEKO LTL.

Available Features for SEKO LTL from ShipStation

SEKO LTL from ShipStation supports the following standard features:

SEKO LTL Services Details

SEKO LTL provides 4 services through ShipStation. Each service includes specific add-ons and any surcharges are built into the rates.

Service

Bundled Add-ons

Standard

  • Appointed delivery window

  • Outside delivery to the threshold or main entrance of the residence/business (first dry area ground level)

Threshold

  • Appointed delivery window

  • Inside delivery over the threshold or main entrance of the residence/business

  • Signature required

Room of Choice

  • Appointed delivery window

  • Inside delivery to the location or room of choice

  • Signature required

White Glove

  • Appointed delivery window

  • Inside delivery to the location or room of choice

  • Unpack & debris removal

  • Signature required

Package Types

The only package type available in ShipStation for any LTL service type is Container. This is a blanket term for the type of packaging that may be used. The product can and will often be on a pallet. The most important thing to remember is to always add dimensions and weight.

Additional Features for SEKO LTL From ShipStation

SEKO LTL from ShipStation allows for the following additional features:

Feature

Description

Labels charged to balance at time of label creation

Shipment fees will be deducted from your ShipStation balance as soon as you create the shipment label.

Void labels for a refund

Contact the SEKO support team at (866) 268-5263 to cancel the shipment with SEKO directly.

Once the shipment is cancelled, you can then void the label in ShipStation to return the order to the Awaiting Shipment status and initiate a refund.

You must contact SEKO first, as voiding a label in ShipStation does not void the label with SEKO.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

Filing a SEKO LTL From ShipStation Claim

ShipStation manages all insurance claims for shipments sent with SEKO LTL from ShipStation. Do not contact SEKO LTL to file a claim.

To file a claim for a lost or damaged shipment:

  1. Click this link to access the claim form. SEKO LTL FROM SHIPSTATION CLAIMS FORM.

  2. Fill in all the required fields and submit the form when complete.

Important

Claims will only be accepted within 60 days of the scheduled delivery date.

Additional Details about SEKO LTL

  • "Failure to Service” message 

    What it means: This is the message SEKO sends if a pickup is missed or not arranged. Example: The shipment was picked up on 10/26 and the consignee was not contacted to arrange delivery until around November 19th. By that time, the consignee could not accept delivery and they requested to cancel because of the delay. This is a service failure that led to a cancellation; therefore, the shipping charges (outbound/return) are being claimed

    What to do: Report this message to your local SEKO pickup who can then provide insight and next steps for your service levels and begin the claims process.

  • Weight must be a whole number. SEKO does not support decimal values so ShipStation will round weight up to the nearest integer. For example, 10.2 lbs will be rounded to 11 lbs.

  • Only recognizes the short 5-digit version of a zip code.

  • No same-day pickup: ShipStation automatically sets the ship date as the next day and calculates shipping time for 5 business days from that ship date.

  • Pickups must be scheduled through SEKO directly. You can contact SEKO to schedule the pickup by calling 866-268-5263.

  • SEKO LTL delivery times are estimated, as they do not have a service guarantee. Delayed shipments are not eligible for refunds.

  • Neither Shipsurance nor carrier insurance is currently supported with SEKO LTL in ShipStation.

    If you added Shipsurance to a shipment and no label was created, simply void the label (this will refund the label fee to your balance) and remove Shipsurance from the shipment. Then, create the label again.

LTL

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.