SEKO LTL is ShipStation's first LTL (Less than Truckload) carrier. For shipping LTL, you can quickly add SEKO and manage payments through ShipStation. The ShipStation integration with SEKO LTL gives you access to four unique shipping services to help you to fulfill your LTL shipping needs.
Looking for SEKO Logistics?
This article refers to ShipStation's integration with SEKO LTL. See SEKO Logistics if you are looking for the international carrier.
To add SEKO LTL from ShipStation to your account, you must first set up billing for your ShipStation carriers. Once you have added your billing details, you can then add SEKO LTL from ShipStation at any time.
You can now start shipping freight with SEKO LTL.
SEKO LTL from ShipStation supports the following standard features:
SEKO LTL provides 4 services through ShipStation. Each service includes specific add-ons and any surcharges are built into the rates.
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Service |
Bundled Add-ons |
|---|---|
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Standard |
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Threshold |
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Room of Choice |
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White Glove |
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Package Types
The only package type available in ShipStation for any LTL service type is Container. This is a blanket term for the type of packaging that may be used. The product can and will often be on a pallet. The most important thing to remember is to always add dimensions and weight.
SEKO LTL from ShipStation allows for the following additional features:
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Feature |
Description |
|---|---|
|
Labels charged to balance at time of label creation |
Shipment fees will be deducted from your ShipStation balance as soon as you create the shipment label. |
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Void labels for a refund |
Contact the SEKO support team at (866) 268-5263 to cancel the shipment with SEKO directly. Once the shipment is cancelled, you can then void the label in ShipStation to return the order to the Awaiting Shipment status and initiate a refund. You must contact SEKO first, as voiding a label in ShipStation does not void the label with SEKO. |
ShipStation manages all insurance claims for shipments sent with SEKO LTL from ShipStation. Do not contact SEKO LTL to file a claim.
To file a claim for a lost or damaged shipment:
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Click this link to access the claim form. SEKO LTL FROM SHIPSTATION CLAIMS FORM.
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Fill in all the required fields and submit the form when complete.
Important
Claims will only be accepted within 60 days of the scheduled delivery date.
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"Failure to Service” message
What it means: This is the message SEKO sends if a pickup is missed or not arranged. Example: The shipment was picked up on 10/26 and the consignee was not contacted to arrange delivery until around November 19th. By that time, the consignee could not accept delivery and they requested to cancel because of the delay. This is a service failure that led to a cancellation; therefore, the shipping charges (outbound/return) are being claimed.
What to do: Report this message to your local SEKO pickup who can then provide insight and next steps for your service levels and begin the claims process.
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Weight must be a whole number. SEKO does not support decimal values so ShipStation will round weight up to the nearest integer. For example, 10.2 lbs will be rounded to 11 lbs.
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Only recognizes the short 5-digit version of a zip code.
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No same-day pickup: ShipStation automatically sets the ship date as the next day and calculates shipping time for 5 business days from that ship date.
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Pickups must be scheduled through SEKO directly. You can contact SEKO to schedule the pickup by calling 866-268-5263.
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SEKO LTL delivery times are estimated, as they do not have a service guarantee. Delayed shipments are not eligible for refunds.
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Neither Shipsurance nor carrier insurance is currently supported with SEKO LTL in ShipStation.
If you added Shipsurance to a shipment and no label was created, simply void the label (this will refund the label fee to your balance) and remove Shipsurance from the shipment. Then, create the label again.