If you need to update or change the credit card used to purchase labels with ShipStation Carriers, you must do so on the Payment & Subscription page. Learn more about how to Manage Your ShipStation Balance here.
You can update both your credit card and bank account payment methods at any time.
System Maintenance and Enhancements for ACH/Pay-by-Bank Service
We are performing system maintenance and enhancements to the ACH/Pay-by-Bank Service. While this work is underway, existing merchants must contact support to have this service enabled for their account. Existing ACH customers can continue using the service without disruption.
ACH will not be available for new setups. We will update as soon as the service is available again.
ShipStation uses Plaid, a trusted third-party service, to securely link your bank account. Plaid supports thousands of U.S. financial institutions, making it quick and easy to connect your account.
To update your bank account:
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Click the Update Payment Method button under Payment Settings.
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Select Pay by Bank and add your billing information. Then click Continue with Pay by Bank.
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Verify your address, then click Save Address.
You will be directed to a Plaid Pay by Bank connection page.
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Click Continue to connect your bank account with Plaid Pay.
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Follow the on-screen instructions to add your bank account.
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Click Continue
You'll be directed back to the
Payments & Subscriptionspage to view your updated payment method.