How do I update my billing method for ShipStation Carrier labels?

If you need to update or change the credit card used to purchase labels with ShipStation Carriers, you must do so on the Payment & Subscription page. Learn more about how to Manage Your ShipStation Balance here.

Update ShipStation Balance Payment Method

You can update both your credit card and bank account payment methods at any time.

Update Bank Account

To update your bank account:

  1. Click the action menu for ShipStation Balance and select Update Payment Method.

    The update payment method option is shown for ShipStation balance.
  2. Select Pay by Bank and add your billing information. Then click Continue with Pay by Bank.

    SET_ACCT_PAYSUBS_SSBalance_AddPayByBank.png
  3. Verify your address, then click Save Address.

    SET__ACCT__PAYSUBS__SSBalance__VerifyAddress.png

    You will be directed to a Plaid Pay by Bank connection page.

  4. Click Continue to connect your bank account with Plaid Pay.

    AddSSBalance_PayByBank_connectPlaidPayapp.png
  5. Follow the on-screen instructions to add your bank account.

  6. Click Continue

    AddSSBalance_PayByBank_connectPlaidPayapp_success.png

    You'll be directed back to the Payments & Subscriptions page to view your updated payment method.

Update Credit Card Payment Method

To update your credit card:

  1. Click the Action menu for ShipStation Balance and click Update Payment Method.

    The update payment method option is shown for ShipStation balance.
  2. Update your billing details and click Save changes.

🇨🇦 AMEX Supported for Canada

American Express cards (AMEX) are currently supported as a payment method for ShipStation Carrier labels for accounts based in Canada.

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