Shopify Returns & Exchanges lets you control how refunds are issued, giving you the flexibility to offer customers multiple refund options. Additionally, you can update and customize refund methods to meet your business needs.
Refund Options:
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Original Payment Method — Refund the customer using their original form of payment.
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A processing fee may be deducted from the refund amount if permitted by your return policy.
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Gift Card / Store Credit — Offer store credit by issuing a Shopify gift card instead of a direct refund.
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A bonus amount, such as 10% extra value, can be added to the gift card. This bonus is optional and customizable.
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To update your refund options:
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Go to Account Settings.
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Select Selling Channels > Store Setup.
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Select the Actions menu
next to the store you want to update, then choose Edit Store Details.
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Select the Returns tab.
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Select Configure Return Settings.
You will be redirected to a new returns management portal.
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Select Refund Methods from the Return Management portal.
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Select the toggle to enable or disable your preferred refund method.
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Select Confirm.
Customize how each refund method is offered to customers, including availability, messaging, return windows, and processing fees.
The following settings are available for each refund method:
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Activate or Deactivate Refund Method: Select the toggle to enable or disable a refund method. Only enabled methods will appear as options during the return process.
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Customer Portal Description: Add a short message to help explain this refund option to customers during the return process.
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Return Window: Use your global return window or set a custom number of days for when this refund method remains available.
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Payment Processing Fee: Enable a payment processing fee to cover your transaction costs.
To access these settings, go to Refund Methods in the Return Management portal, then click the Edit button next to the payment method you want to update.