Product Synchronization imports product information from your connected Shopify store in ShipStation. You can enable automatic Product Synchronization to check for new and updated products every 24 hours, or run Product Synchronization manually at any time
When Product Synchronization runs, ShipStation matches Shopify products to existing product records using the product SKU.
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Products with matching SKUs update the existing product record.
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Products with new SKUs create a new record.
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Product Synchronization adds new products and updates existing product records. Products removed from Shopify remain in your ShipStation Product Catalog.
Before using Product Synchronization, ensure the following:
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Products in Shopify must have a SKU assigned.
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Existing products must use the same SKU in both Shopify and ShipStation.
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If you change a product's SKU in Shopify after it has already been synchronized, ShipStation imports it as a new product instead of updating the existing product record. This can create duplicate product records in ShipStation.
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Product Synchronization imports and updates the following product information.
|
Shopify Field |
ShipStation Field |
|---|---|
|
Title |
Product Name |
|
SKU |
SKU |
|
Media |
Image |
|
Description |
Description |
|
Country/Region of origin |
Origin Country |
|
Harmonized System Code |
Harmonization Code |
|
Item Dimensions via Meta Fields* |
Product Dimensions |
Product Synchronization updates only the fields listed above. Manage other product information, such as pricing, tags, and categories, directly in ShipStation. Inventory quantities can be synchronized separately using Inventory Sync.
*If you have configured item dimensions in Shopify using meta fields, you can now import them into ShipStation.
When automatic Product Synchronization is enabled, ShipStation checks your Shopify store every 24 hours for new and updated products.
To set up automatic product import:
If you don't want to wait for the next scheduled synchronization, you can run Product Synchronization at any time.
To run manually:
Once you have enabled Product Synchronization, you can enable item dimensions to import via the meta fields in Shopify.
After you have configured item dimensions in Shopify using their meta fields, navigate to Settings> Selling Channel > Store Setup > Edit Store Details > Products. Check the box to Import item dimensions from connected store.
For a one-time update press the Sync Now button, to include this field with all future imports click Save Changes.
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Product Synchronization adds new products and updates existing product records. It does not remove products that have been deleted from Shopify.
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Changes made only to the Country/Region of Origin field may not synchronize unless another supported product field is also updated.