The Carrier Performance dashboard provides a comprehensive view of how your shipping carriers are performing against delivery expectations. Located in the Shipments Overview analytics section, this feature supports operations and logistics teams. It tracks key metrics such as on-time delivery rates, transit times, geographic patterns, and shipping volume distribution across carriers.
Located at the top of every dashboard page, the filter bar controls the data scope for all metrics on the page simultaneously.
Changing any filter will refresh all charts, tables, and KPI tiles below.
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Filter |
Description |
|---|---|
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Label Create Date |
The date a shipping label was created. Defaults to "last 30 days." This is the primary date dimension for the dashboard. |
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Order Date |
The date the original customer order was placed. Useful for comparing when orders came in vs. when labels were generated. |
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Shipping Zone |
The USPS-based shipping zone (1–8). Calculated by the distance between the origin and destination ZIP codes within the US. Zone 1 is the shortest distance. Zone 8 is the longest. International shipments do not have a zone. |
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Carrier |
Filter to a specific carrier (e.g., USPS, UPS, FedEx). Selecting a carrier here will filter all metrics to only show data for that carrier. |
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Carrier Account |
Filter to a specific connected carrier account. Useful if you have multiple accounts with the same carrier (e.g., multiple UPS account numbers). |
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Shipping Service |
Filter to a specific service level (e.g., USPS Ground Advantage, UPS® Ground Saver, FedEx Ground®). |
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Warehouse |
Filter to shipments originating from a specific warehouse or Ship-From location. |
This is the primary performance summary section of the Analytics dashboard. This metric tracks carrier performance by comparing actual delivery times against their published Service Level Agreements (SLAs). All metrics in this section are calculated based on shipments that have a confirmed delivery scan.
The Domestic On-Time Heat Map provides a visual breakdown of delivery reliability across the continental United States, allowing you to pinpoint exactly where shipments are meeting or missing their marks. Use this interactive tool to identify regional trends and carrier bottlenecks at a glance.
This interactive, geographic heat map of the continental United States visualizes on-time delivery performance by destination region. Each shaded area represents the average "Actual – Estimated Delivery" value for shipments delivered to that geographic area.
Color Scale:
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Blue/cool tones → Shipments to this region are arriving ahead of schedule (negative value, good)
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Orange/warm tones → Shipments to this region are arriving later than estimated (positive value, needs attention)
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Neutral/grey → Insufficient data or exactly on-time
Use this map to identify specific geographic areas where carrier performance is lagging. For example, a warm cluster in a particular state may suggest a regional sortation hub issue with one of your carriers. You can zoom in and pan the map using the +/- controls and drag to inspect individual metro areas.
This section measures how long shipments actually take to travel from your warehouse to the customer, independent of whether they met the carrier's estimate. All metrics are based on confirmed-delivered shipments only.
Example value: 4.48
The overall average number of calendar days a shipment spends in transit from label creation (or carrier pickup) to confirmed delivery, across all carriers and services in the filtered period. This is a measure of actual shipping speed. Compare this figure across time periods or filter by carrier to see how transit speed differs by provider.
Breaks down average transit time per carrier. Use this to directly compare whether one carrier physically moves packages faster than another for your shipping profile.
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Column |
Description |
|---|---|
|
Delivered Shipments |
Total delivered shipments, with a proportional volume bar. |
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Average Transit Time (Days) |
The mean number of calendar days from label creation to delivery for this carrier. |
The same transit time breakdown at the individual service level. This is especially useful for validating that expedited services (e.g., UPS 2nd Day Air®) are actually delivering within their implied timeframes in practice.
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Column |
Description |
|---|---|
|
Shipping Service Name |
The carrier service used. |
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Delivered Shipments |
Total delivered shipments, with a proportional volume bar. |
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Avg Transit Time (Days) |
Average actual calendar days in transit for this service. |
Similar in format to the Domestic On Time Heat Map, this interactive geographic map visualizes average actual transit time in days by destination region rather than SLA delta.
Areas with longer transit times appear in darker/warmer shades. This map helps identify regions where customers consistently experience slower delivery, which can inform decisions about carrier selection, adding fulfillment locations, or proactively setting customer delivery expectations for certain regions.
This section analyzes performance through the lens of shipping zones, which represent the geographic distance between a shipment's origin and destination ZIP code within the United States. Zone 1 is the shortest distance, Zone 8 is the farthest. As expected, transit times increase as zone numbers increase.
Understanding Null Zones (∅), International Destinations, and Zone Assignments
Shipments that display a null zone (∅) are most likely international shipments destined outside the United States. Shipping zones are a domestic USPS construct based on origin-to-destination ZIP code distance, so shipments leaving the US do not have an assigned zone.
This table provides a per-zone breakdown of shipment volume, average transit time, and SLA performance. It helps identify whether delivery delays are concentrated in long-haul (high zone) shipments or are distributed across all distances.
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Column |
Description |
|---|---|
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Shipping Zone |
The carrier zone number (1–8 for domestic; ∅ for international/unzoned shipments). |
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Shipments |
Total shipments for that zone, with a proportional volume bar. |
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Average Transit Time (Days) |
Mean actual transit days for shipments in this zone. |
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Actual – Estimated Delivery |
Average days early (negative) or late (positive) vs. the carrier's estimate for this zone. |
A side-by-side count of shipments delivered on time ("Yes") versus late ("No") segmented by shipping zone. This helps pinpoint whether specific zones are experiencing disproportionate on-time failures. For example, if Zone 7 and 8 have a high "No" count, it may suggest that long-haul routes on certain carriers are unreliable.
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Column |
Description |
|---|---|
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Shipping Zone |
Zone number (1–8) or ∅ for international. |
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Yes Shipments |
Count of shipments delivered on or before the carrier's estimated delivery date. |
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No Shipments |
Count of shipments delivered after the carrier's estimated delivery date. |
This section focuses on shipment volume distribution: how many shipments were sent through each carrier and service, and how that volume trends over time. Use this section to understand your carrier mix and identify any shifts in shipping patterns.
A ranked list of all carriers used in the selected period, showing total shipment volume and their percentage share of total shipments. The proportional bar makes it easy to see carrier concentration at a glance.
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Column |
Description |
|---|---|
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Carrier Name |
The carrier used. |
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Shipments |
Total shipments sent through this carrier, with a volume bar.ShareThis carrier's percentage share of all shipments in the period. |
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Share |
This carrier's percentage share of all shipments in the period. |
The same volume and share breakdown at the individual shipping service level. This is the most granular view of how your shipping volume is distributed and helps identify which specific services are driving the most volume (e.g., USPS Ground Advantage at 58.60% share).
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Column |
Description |
|---|---|
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Shipping Service Name |
The specific carrier service. |
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Shipments |
Total shipments for this service, with a volume bar. |
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Share |
This service's percentage of all shipments in the period. |
A daily time-series line chart showing shipment counts per carrier over the selected date range. Each carrier (FedEx, UPS, USPS) is plotted as its own line, with an overall "Row Total" trend line. Use this chart to identify day-to-day volume spikes, seasonal patterns, or sudden drops that may indicate fulfillment disruptions.
The same daily time-series breakdown, but plotted at the individual service level. With each service shown as its own line, this chart is useful for spotting trends such as a spike in a specific expedited service or a drop in a ground service that might indicate a change in customer shipping preferences or carrier rate adjustments.