LightSpeed Retail

Updated

LightSpeed Retail offers a comprehensive ecommerce solution that integrates your online store with sophisticated, live inventory tracking, efficiency-boosting automation, and seamless payment handling. By removing the complications of fragmented systems, LightSpeed Retail empowers online retailers to streamline their workflows and grow with ease.

LightSpeed Retail Requirement's

Connection Requirements

  • An active account with LightSpeed Retail

  • Your LightSpeed Retail store domain (e.g., the 'mystore' part of mystore.retail.lightspeed.app)

Order Import Requirements:

  • Only imports sales with a Ship-To address

  • Only import sales with the type Delivery (may be a digital product)

    • Delivery means it has a Ship-To address if created in LightSpeed POS

Connect a LightSpeed Retail Store to ShipStation

To connect your LightSpeed Retail store to ShipStation:

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    Shows the gear-icon for Settings in the toolbar

  3. Select Selling Channels > Store Setup from the sidebar.

    Settings page, side navigation. A box highlights the Store Setup option under Selling Channels

  4. Click Connect a Store or Marketplace.

    Settings. Store Setup. A box highlights the Connect a Store button.

  5. Select the LightSpeed Retail tile.

    The Lightspeed connection tile

  6. Enter your LightSpeed Retail store domain (e.g., 'mystore' for mystore.retail.lightspeed.app).

    Important URL Requirement

    Domain should ONLY be the mystore part of mystore.retail.lightspeed.app.

    Domain should not contain leading protocol (e.g., "https://") and should not contain a leading "www".

    It should NOT be the full domain name (e.g. mystore.retail.lightspeed.app) with no leading protocol (e.g. "https://")

  7. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for LightSpeed Retail

The ShipStation integration with LightSpeed Retail supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

ICON_redx.png

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

ICON_redx.png

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

ICON_redx.png

Internal Notes

Green checkmark. Supported feature. Yes.

Notes from Buyer

ICON_redx.png

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Green checkmark. Supported feature. Yes.

Order Status Mapping

ShipStation Status

LightSpeed Retail Status

Awaiting Payment

N/A

Awaiting Shipment

Pending

Shipped

Closed

Cancelled

Voided

On Hold

N/A

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to LightSpeed Retail with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

ICON_redx.png

Tracking Number

ICON_redx.png

Carrier

ICON_redx.png

Service

ICON_redx.png

Carrier Fee

ICON_redx.png

Note to Buyer

ICON_redx.png

Item Information

ICON_redx.png
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information
Custom Statuses

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

LightSpeed Retail Integration Notes

LightSpeed Retail does not support the following:

  • Third-party billing.

  • Shipment Notifications.

  • Fulfillment statuses.

  • Requested service mappings.

  • Custom Statuses

  • Custom Field mapping

LightSpeed Retail offers varying support for the following:

  • Coupons and Discounts: Support for coupons and discounts depends entirely on the promotion type:

    • Certain promotions are imported as discount line items.

    • Promo codes may follow different behavioral rules.

  • Notes Imported: LightSpeed Retail has item notes, sales notes, and fulfillment notes. These are specific to the overall order.

    • Note From Buyer: No mapping

    • Note To Buyer: No mapping

    • Gift Note: No mapping

    • Internal Note:  LightSpeed Retail Internal Note must be mapped to ShipStation's internal note.

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