An overview of all the section tabs on the order details screen within ShipStation.
In ShipStation, Order Details are what you see in the Order Details screen.
ShipStation allows you to edit some order details after the order has imported or been created in ShipStation. These details include delivery address, payment and item details, and order notes.
You can edit the Ship To address and other order information in the Order Details screen.
-
Open the Order Details screen.
To do this, click the order number in the Orders grid, or double-click the order in the grid.
-
Click Edit in either the Recipient panel or the Summary panel, depending on the information you need to edit.
-
Edit the Ship To or the Order Summary as needed.
-
Click Save when done.
You can edit the following fields in your order details:
|
Recipient |
Summary |
|---|---|
|
Recipient Name |
Paid Date |
|
Company |
Ship By Date |
|
Address 1 |
Hold Until |
|
Address 2 |
Shipping |
|
City, State/Province, Postal Code |
Tax |
|
Country |
Total Paid |
|
Phone Number |
|
|
Email Address (add multiple email addresses by separating each email with a comma) |
You can also edit the Recipient information in the Orders Shipping Sidebar without opening the Order Details screen.
ShipStation will automatically lock the changes you make to the Ship To Address so that a store refresh will not override it. If you wish to revert changes back to the address originally imported from the store, click Revert to Original in the Edit pop-up.
To learn how to edit the shipping details for an order, review the Configure Shipping article of the Ship Orders section of this guide.
ShipStation includes the following notes fields:
-
Notes From Buyer
-
Notes To Buyer
-
Gift Notes
-
Internal Notes
-
Custom Fields 1, 2, and 3
Some of these fields contain notes imported from the store if the store both supports that field and the store sends it to ShipStation. The notes fields can be edited directly in ShipStation. Add the corresponding Field Replacement to your packing slips template or customer notifications emails template to add the text from the notes fields.
You can add notes to an order, or edit existing order notes, in the Order Details screen ...
... the Orders grid Shipping Sidebar...
...and in the Orders Grid.
ShipStation will save the note and the notes icons in the Notes column will turn dark grey so you will know at a glance which orders have notes and what kind.
Hover over the notes icons in the Orders grid to read the Order's note in a popover.
Pin Your Notes
You can pin notes within the Order Details which will leave the content of the note visible even if the note section is collapsed. The content of the note is visible in the Notes section of the Order Details or the Sidebar on the Orders tab.
Click the pin icon 
by the note you want to remain visible. The note will stay pinned across orders for the duration of your session.
About Order Notes
-
Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes as these notes can be overwritten with a store refresh.
-
Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help Guide.
To add, edit, or remove the items on a manual order:
-
Open the Order Details for the order you wish to edit.
-
Click the Add or Edit Items button.
ShipStation will go into edit mode so you can then edit an existing item's details, add a line item, or remove a line item.
-
Edit, add, or remove an item.
-
Click Save.
Editing Items on Imported Store Orders
You can only edit items on manual orders in ShipStation. Items from imported store orders can not be edited. This is to ensure the orders in ShipStation always matches the order source.
To add items to orders imported from a store, make the change to the order on the selling channel. Refresh the store in ShipStation to see the new item.
This method will not remove line items from imported orders.
The Shipment Activity section is an activity log where ShipStation records actions taken on the shipment manually and via automation.
-
Manual actions will show which user performed it.
All users are labeled unless they have been removed from your Active Users.
-
Automatic actions will have ShipStation as the user.
The "user" ShipStation is not an individual. It only denotes ShipStation has performed an automated action. Automation rules and imports will have ShipStation as the user.
Note
Shipment activity is stored for 60 days in ShipStation. Activity older than 60 days will not be visible.
If you are using ShipStation's Legacy Layout, editing order details differs slightly from the new layout options.
ShipStation allows you to edit some order details even after the order has imported or been created in ShipStation. These details include delivery address, payment and item details, and order notes.
The Order Details screen displays information about the order that was imported from a selling channel or created manually. The image below labels each section. Scroll down for details.
The order summary includes the totals paid, order tags, and dates for shipping, holding, and paid.
Click Edit to edit any of the following fields for an order:
-
Paid Date
-
Hold Until
-
Ship By Date
-
Shipping Paid
-
Tax Paid
-
Total Order
-
Total Paid
-
Tags
You can edit all address fields and customer information.
Keep in mind that changing the address may change the shipping rates.
Click Edit to edit any of these fields, then click Save.
The Shipments panel will contain details about any labels created for this order, including carrier name, service type, and Tracking Number.
You can select labels here to reprint them, or void them if necessary. You cannot edit any information in this panel.
In the Shipping Info panel, you can edit the shipping configuration details for your order:
-
The Ship From location
-
Weight of the shipment using pounds (lbs) and ounces (oz). Based on Display Settings.
-
Select the shipping service the order will use. (i.e., FedEx Ground)
-
Set the package type.
-
Set the Size or dimensions of the package in inches (in). Based on Display Settings.
-
Select the type of confirmation for the shipment based on the Service selected.
-
Set the type of insurance for the shipment
The Other Shipping Options panel allows you to select options available for the shipment. These options will vary depending on which carrier you have selected.
Other Shipping Options include (but are not limited to):
-
Change the account used to pay for the postage.
To add other accounts to this drop-down menu, see the Connect a Postage Provider article.
-
Prevent the marketplace notification.
-
Add a return label to print with the outgoing label.
-
Add Saturday Delivery.
-
Add dry ice.
You can change certain aspects of products listed in Manual orders. You cannot edit items on orders that imported from a connected selling channel in ShipStation.
To edit item details:
-
Click the name of the product to open the Product Details screen where you can edit product details.
-
Click the Unit $ to change the price of a single unit of the product.
-
Click the Qty number to update the number of products included in the order.
-
Remove the item from the order by clicking the trash can icon.
-
Add an item to the order by clicking +Add an Item.
Order Notes will include any notes imported from the selling channel. Add or edit custom notes on orders by clicking on the blue text.
See the Add Notes section below for more detail about where these messages will appear.
Order notes are messages about the order from external sources and for internal use. Some of these fields can be included in customer notifications, on the label, and on packing slips.
-
Customer: This is a note left by the customer during checkout.
-
To Buyer: Use this field if you want to print a note to the buyer on the label or packing slip, or add the note to the email notification. See Add Custom Messages to Labels or Categorize Notification Templates for instructions on adding this note.
-
Internal : These notes can only be viewed from this Order Details window. This can be used to message other users on your ShipStation account on how to handle the order.
-
This is a Gift: When checked, this message can be added to packing slips or notification emails. Only a few integrations will import this message.
-
Custom Fields: Text in a custom field can be added to labels, emails, or packing slips. For certain selling channels, ShipStation can also map specific information into these fields, like PO Numbers or fraud alerts.
To add or edit Order Notes, click on the blue text (None by default). Enter text into the field. Click anywhere outside the field to save.
About Order Notes
-
Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes as these notes can be overwritten with a store refresh.
-
Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help Guide.
The Order Activity section is an activity log where ShipStation records actions taken on the order manually and via automation.
-
Manual actions will show which user performed it.
All users are labeled unless they have been removed from your Active Users.
-
Automatic actions will have ShipStation as the user.
The "user" ShipStation is not an individual. It only denotes ShipStation has performed an automated action. Automation rules and imports will have ShipStation as the user.
Note
Order activity is stored for 60 days in ShipStation. Activity older than 60 days will not be visible.
The drop-down menus under Order Templates set the templates for packing slips and notification emails on individual orders.
You can change which templates apply to an order on an individual basis by selecting a different template from the drop-down menus in this panel.
To add templates to the drop-down menu, see our Notification Templates and Packing Slip Templates articles.
