Your Shipments page is designed to help you quickly see orders that require action and orders that are already shipped. This page is organized into two tabs:
-
Awaiting Shipment tab, and the
-
Shipped tab.
Orders are then routed to these tabs, using the logic in this table:
|
ShipStation Order Status |
ShipStation Simplified Status |
|---|---|
|
Awaiting Payment |
Awaiting Shipment |
|
On Hold |
Not surfaced in Simplified View |
|
Pending Fulfillment |
Not surfaced in Simplified View |
|
Rejected Fulfillment |
Not surfaced in Simplified View |
|
Label Created |
Shipped |
|
In Transit |
Shipped |
|
Delivered |
Shipped |
|
Delivery Exceptions |
Shipped |
|
Voided |
Move back to Awaiting Shipment |
The Awaiting Shipment tab shows orders that don't have a label created yet. For example, orders that were imported from a connected store or were imported via a CSV file don't have a label already created.0
From this tab, you can:
-
Search for a specific order
-
View order details and complete shipment info in a side panel when you click into any order.
-
Create a label directly from a pending order. Your Ship From and Ship To information will be pre-filled based on the order source(s).
-
Cancel an order you don't intend to ship.
To create a label for an order on the Awaiting Shipment tab:
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Select the Awaiting Shipment tab.
-
Click (or Search for) the order number of the order you want to view.
The order details will populate in a side panel.
-
Click Create Label in the Order Details.
-
Follow the steps on how to create a label.
To cancel an order on the Awaiting Shipment tab:
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Click in the Search bar, then enter an order number or a customer’s name.
The order(s) will populate in the Shipments grid.
-
Click (or Search for) the order number of the order you want to view.
The order details will populate in a side panel.
-
Click Remove Order.
A confirmation pop-up will open.
-
Click Remove Order in the Cancel order? pop-up to confirm.
The Shipped tab displays all shipments with a purchased label.
From here you can:
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Print or re-download a label
-
Void a label you no longer need (refunds are subject to carrier policies)
-
Track a shipment
-
File an insurance claim (if you purchased package protection on that shipment)
-
Click into any shipment for full details in a side panel.
To void a label from the Shipped tab:
To track a shipment from the Shipped tab:
-
Click the Shipped tab.
-
Click Label Created in the Status column or View Label in the Action column next to the desired shipment.
The Shipment Details will open.
-
Click the Tracking Number link in Shipment Details.
You will be redirected to the carrier to see tracking details about that shipment.
Optional: Click the Copy icon
beside the tracking number to copy it.
To file an insurance claim from the Shipped tab:
-
Click the Shipped tab.
-
Click Label Created in the Status column or View Label in the Action column next to the desired shipment.
The Shipment Details will open.
-
Click File Insurance Claim in the Shipment Details.
You will be redirected to the ParcelGuard Shipsurance page.
-
Complete the form details for your claim and click Submit Form.