Return Shipment Analytics

Updated September 17, 2026 18:59

Return Shipment Analytics help you track, analyze, and optimize your return operations. Use these reports to evaluate return label costs, monitor return shipping progress, make purchasing decisions, and identify return trends across your sales channels.

You can access your Return Shipments Analytics reports by going to Analytics > Shipments Overview > Return Shipments

Return Shipment Dashboard Filters

By default, the dashboard displays return shipment information from within the last 30 days as of the last daily refresh; they are not live dashboards. Use the filter bar at the top of the dashboard to adjust the scope of your metrics, charts, and tables on the page simultaneously.

The table below outlines the available filters on the dashboard, allowing you to segment your shipment data by dates, carriers, services, and locations.

Filter	Description
Store	Filter by a specific connected store or sales channel.
Date	Indicates either the Return Date (Date the return was created) or the Order Date (when an outbound order was first placed). Unless otherwise noted, Charts in the “Returns and Exchanges” area use the Return Date, while “Products and Reason Insights” use the order date.
Product	Filter by a product name.
SKU	Filter by a product SKU

Available Return Shipment Reports

The table below includes an overview of each available report.

Report Section	Includes
Shipping Cost Analysis Reports	Total Return Label Cost. This is the sum of Returns + Refunds + Exchanges within the filter value. Please note total returns does not include cancelled returns. Average Return Label Cost Average Label Cost by Carrier Service. Total Returns by Carrier Service. Please note total returns does not include cancelled returns.
Shipment Status Reports	Total Returns. Please note total returns does not include cancelled returns. Delivered Returns. Returns in Mail Stream. Not in Mail Stream. Returns by Tracking Status. Returns by Label Created Date and Status.
Month-over-Month Breakdown	Returns this Month. Returns Month-Over-Month.
Store Breakdown	Returns Month-over-Month. Total Returns by Store. Please note total returns does not include cancelled returns. Average Label Cost by Store.

Return Shipment Dashboard Filters

Available Return Shipment Reports

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