For customers who pay via annual billing for their plan tier, label volume top-ups allow you to purchase temporary blocks of extra shipment labels for your current billing cycle to accommodate seasonal surges, without forcing a full plan upgrade.
For example, if you are on an annual plan and typically average fewer than 10,000 shipments per month, but experience a surge in volume during a particular month, you can buy an additional 100-label top-up. This top-up expires at the end of your current shipping cycle (rather than your annual contract), bringing your total available shipments for that cycle to 10,100.
Important: Annual Billing Required
Label top-ups are available exclusively to customers on annual billing, regardless of your plan tier. While accounts automatically enroll in monthly billing by default, US accounts may switch to annual billing at any time directly in the app.
Choosing annual billing will immediately upgrade your account for a prorated amount, granting you instant access to purchase label top-ups when you need them.
Follow these steps to buy more shipment labels:
Please review the following guidelines and eligibility rules before adding a top-up to your account:
- Annual Plans Only: Top-ups are exclusive to annual subscribers. If you are on a monthly plan, you can temporarily upgrade your plan tier during high-volume months and downgrade once your shipping volume normalizes.
- Cycle-Specific: Purchased top-up shipments do not roll over to the next shipping cycle when your baseline monthly limit resets.
- Non-Refundable: Unused top-up shipments expire at the end of the current cycle and cannot be refunded.