If you are using ShipStation Connect version 4.11.x or earlier, you will need to upgrade your version of Connect by the end of April 2025 as we are sunsetting all versions 4.11.x and older after that.
Upgrading to ShipStation Connect 5.x and greater gives you access to the following:
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Improved security
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Faster updates
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More reliable printing
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Better support for printer sharing when multiple users are signed in at the same time
For printer workstations using ShipStation Connect 2.x, you will also need to uninstall your current Connect app. Failure to uninstall Connect 2.x will likely result in two versions of Connect active on the printer workstation, which could result in duplicate printing.
For workstations using ShipStation Connect 4.x or higher, installing the new version will automatically update your existing version, so no uninstall is required and you can skip this step.
To check which version is installed on your printer workstation, launch the ShipStation Connect app. The current version number is in the lower left-hand corner.
Uninstalling ShipStation Connect will reset any custom Connect settings back to the default. This means any printers or scales that have a custom name, are disabled, or are shared with other users will be reset to their default state. We recommend noting your Connect Settings before you uninstall.
Remember, when logging in to ShipStation be sure to log in using the same username used to register ShipStation Connect so you can see a list of your workstations and printers.
Windows
To uninstall the old ShipStation Connect version from your Windows computer:
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Go to the Windows toolbar. Then, right-click on the ShipStation Connect icon. Choose Exit.
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Enter Task Manager into the Windows search bar and press Enter to open it.
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Search the list of running processes on the Process tab for any running instance(s) of nw.exe. Then, select the nw.exe process(es) and click the End Task button.
There may be more than one nw.exe process running. Be sure to end all of them.
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Enter Add or Remove Programs into the Windows search bar, and press Enter to open Windows Apps & Features.
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Enter ShipStation Connect into the Search this list field. Then, select the ShipStation Connect application in the results list and click Uninstall.
If prompted, click Uninstall again to begin the uninstall process.
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Verify that Remove the application from this computer is selected and click OK.
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Enter %localappdata% into the Windows search bar and press Enter to open the C:\Users\[username]\AppData\Local folder.
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Right-click the ShipStation Connect folder and select Delete.
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Right-click the Apps folder and select Delete.
The old version of ShipStation Connect is now uninstalled. Next, follow the steps in the Install ShipStation Connect section to install the new version.
macOS
To uninstall the old version of ShipStation Connect from your Mac:
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Click the ShipStation Connect icon in your toolbar and choose Quit.
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Search for Activity Monitor in your Spotlight search. Then, locate ShipStation Connect in the list and click the stop-sign symbol
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If no ShipStation Connect activity is present, move to step 3.
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Click the Go menu in your toolbar, then hold down the Option key to access the Library.
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Open the folder called Application Support. Then, move the folder called ShipStation Connect to the trash.
The old version of ShipStation Connect is now removed from your Mac. Next, follow the instructions in the Install ShipStation Connect section to install the new version.
To download and install the latest version of ShipStation Connect, do the following on the printer workstation you want to upgrade:
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Go to Account Settings.
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Select Printing, then choose ShipStation Connect.
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Click Install ShipStation Connect for Windows/Mac , depending on your operating system.
ShipStation Legacy
If you are still using ShipStation Legacy, please use the following links to download the new ShipStation Connect installer. Then, continue with Step 4 below.
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Launch the downloaded installer, then follow the steps to complete the ShipStation Connect installation.
Depending on your internet speed, downloading the installer can take a few minutes. Follow your specific web browser steps to launch the downloaded installation file.
Once the installation is complete, you may delete the downloaded installer file.
Windows users: ShipStation Connect should automatically launch once the installer has completed.
macOS users: Open ShipStation Connect from your Applications folder.
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Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.
We recommend allowing ShipStation Connect to start automatically when you log in to your workstation. If you click No on this screen, you must manually launch ShipStation Connect when you wish to print labels from ShipStation using the ShipStation Connect method.
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Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.
If you have multiple admin users, they will all be able to manage ShipStation Connect settings for shared devices in the future.
When you are logged in to ShipStation with this username, you can rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation.
Check WorkStation Name
The Workstation Name should match the name of the workstation. If the workstation has multiple users, ensure the WorkStation field corresponds to the currently logged-in user.
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Click Login.
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Close the ShipStation Connect window. The app will continue to run in the background.
ShipStation Connect is now ready to start sending print jobs to your printer(s)! If you are having issues printing after upgrading, review our Print Troubleshooting guide for further help.