If you are using ShipStation Connect version 4.11.x or earlier, you will need to upgrade your version of Connect by the end of April 2025 as we are sunsetting all versions 4.11.x and older after that.
Upgrading to ShipStation Connect 5.x and greater gives you access to the following:
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Improved security
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Faster updates
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More reliable printing
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Better support for printer sharing when multiple users are signed in at the same time
For printer workstations using ShipStation Connect 2.x, you will also need to uninstall your current Connect app. Failure to uninstall Connect 2.x will likely result in two versions of Connect active on the printer workstation, which could result in duplicate printing.
For workstations using ShipStation Connect 4.x or higher, installing the new version will automatically update your existing version, so no uninstall is required and you can skip this step.
To check which version is installed on your printer workstation, launch the ShipStation Connect app. The current version number is in the lower left-hand corner.
Uninstalling ShipStation Connect will reset any custom Connect settings back to the default. This means any printers or scales that have a custom name, are disabled, or are shared with other users will be reset to their default state. We recommend noting your Connect Settings before you uninstall.
Remember, when logging in to ShipStation be sure to log in using the same username used to register ShipStation Connect so you can see a list of your workstations and printers.
To download and install the latest version of ShipStation Connect, do the following on the printer workstation you want to upgrade:
Windows users: ShipStation Connect should automatically launch once the installer has completed.
macOS users: Open ShipStation Connect from your Applications folder.
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Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.
We recommend allowing ShipStation Connect to start automatically when you log in to your workstation. If you click No on this screen, you must manually launch ShipStation Connect when you wish to print labels from ShipStation using the ShipStation Connect method.
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Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.
If you have multiple admin users, they will all be able to manage ShipStation Connect settings for shared devices in the future.
When you are logged in to ShipStation with this username, you can rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation.
Check WorkStation Name
The Workstation Name should match the name of the workstation. If the workstation has multiple users, ensure the WorkStation field corresponds to the currently logged-in user.
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Click Login.
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Close the ShipStation Connect window. The app will continue to run in the background.
ShipStation Connect is now ready to start sending print jobs to your printer(s)! If you are having issues printing after upgrading, review our Print Troubleshooting guide for further help.