Upgrade to the New ShipStation Connect

Information on the process of updating ShipStation Connect to the new ShipStation Connect v4 or later.

ShipStation has released a new version of ShipStation Connect that makes printing documents and labels from ShipStation even more efficient and versatile. This article will guide you through updating your ShipStation Connect version to the new version.

Why should I upgrade to the new version of ShipStation Connect?

Upgrading to the new version of ShipStation Connect gives you access to the following features:

  • Auto-update: ShipStation Connect's auto-update feature automatically stays updated with the latest Connect features.

  • Future enhancements: ShipStation Connect's redesigned back end sets the stage for soon-to-come feature enhancements.

  • macOS Monterey: Support for macOS 10.12.x Monterey

  • Print Sharing: The new version of ShipStation Connect makes sharing printers with all ShipStation account users simpler.

Take advantage of the new ShipStation Connect features by upgrading to the new version of ShipStation Connect. Follow the instructions below for your operating system to:

  • Uninstall the old version of ShipStation Connect

  • Download and install the new version of ShipStation Connect

Uninstall the Old Version of ShipStation Connect

Install & Launch ShipStation Connect

Install ShipStation Connect on each workstation that has a printer connected to it. ShipStation Connect is compatible with both macOS and Windows.

Operating System Requirements

ShipStation Connect is supported on the following operating systems:

  • Windows 10 or later. Make sure any available updates for your version of Windows have also been installed.

  • macOS 10.12 (Sierra) or later.

ShipStation Connect may work on earlier versions of these operating systems. However, earlier versions are not supported and are not recommended.

Important

Install ShipStation Connect only on your Printer Workstation(s). Any computer that does not have a printer connected, even if you use it for ShipStation, does not need to have ShipStation Connect installed.

You are now on the most recent version of ShipStation Connect. ShipStation Connect will auto-update when new versions are released, so you don't have to worry about using an outdated version.

Review our ShipStation Connect Settings help article for details on the available settings for ShipStation Connect.

Launch ShipStation Connect

For Windows users: ShipStation Connect should automatically launch once the installer has completed.

For macOS users: Open ShipStation Connect from your Applications folder.

  1. Click Yes when prompted to launch ShipStation Connect automatically when logging in to your computer.

    MacOS Automatically Start pop-up message.

    We recommend allowing ShipStation Connect to start automatically when you log in to your workstation. If you click No on this screen, you will need to launch ShipStation Connect manually when you wish to print labels from ShipStation using the ShipStation Connect method.

  2. Enter the ShipStation username and password you use as the ShipStation admin when prompted for a username and password.

    Register ShipStation Connect menu.

    If you have multiple admin users, choose the username you want to use to administer ShipStation Connect settings in the future.

    When you are logged in to ShipStation with this username, you will have the ability to rename, disable, and share printers with other users, even if you are logged into ShipStation on a computer that is not the printer workstation. 

    Check WorkStation Name

    The Workstation Name should match the name of the workstation. If the workstation has multiple users, ensure the WorkStation field corresponds to the currently logged-in user.

  3. Click Register This Computer.

  4. Click the "X" in the corner to close the window.

    ShipStation Connect Deactivate screen.

    If you close the ShipStation Connect window, the app will still run in the background.

ShipStation Connect is now ready to start sending print jobs to your printer(s)!