TikTok Shop

Updated

TikTok now integrates ecommerce for US and UK-based merchants into its platform. This capacity allows TikTok users to discover and purchase products directly through the app. Some features include shoppable ads, product links in videos, and collaborations with brands for promotional campaigns. Learn how you can sell more with TikTok Shop!

Sellers based in the US and UK can manage and fulfill all TikTok Shop orders directly within our platform using TikTok Shipping.

TikTok Sellers and USPS Tracking Numbers

Effective October 27, 2025, TikTok will no longer accept USPS tracking numbers for Seller Shipping orders from China-based cross-border sellers.This update impacts sellers in China only.

US-based TikTok sellers using ShipStation are not affected and can use USPS as usual.

TikTok Shop Requirements

Connection Requirements:

  • An active account with TikTok Shop

  • A US-based or UK-based ShipStation account

  • Shipping Options Setting in TikTok must be set to Seller Shipping

  • TikTok Shop username and password

Only Seller Shipping is Supported

Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

Order Import Requirements:

  • Must include a Ship To address

Connect a TikTok Shop Store to ShipStation

To connect your TikTok Shop store to ShipStation:

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    Shows the gear-icon for Settings in the toolbar

  3. Select Selling Channels > Store Setup from the sidebar.

    Settings page, side navigation. A box highlights the Store Setup option under Selling Channels

  4. Click Connect a Store or Marketplace.

    Settings. Store Setup. A box highlights the Connect a Store button.

  5. Select TikTok Shop.

    tiktok_shop_tile.png

  6. Click Connect in the Set Up Store Connection popup.

    TikTok_Set-Up-Store-Connection_MRK.png

    You will be redirected to a TikTok Shop page. Follow any instructions there to complete the setup in the store app.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for TikTok Shop

The ShipStation integration with TikTok Shop supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Green checkmark. Supported feature. Yes.

Order Status Mapping

ShipStation Status

MARKETPLACE Status

Awaiting Payment

UNPAID

Awaiting Shipment

PAID, AWAITING_SHIPMENT

Shipped

In_transit, Delivered, Completed

Cancelled

CANCELLED

On Hold

US - Not Supported

UK - ON_HOLD

Return Field Mapping

ShipStation Field

TikTok Field

Ship to Address

returnOrder.return_warehouse_address

Status

returnOrder.status

Return Created Date

returnOrder.create_time

Refund Created Date

returnOrder.create_time

RMA Number

Not Supported

Customer Phone Number

Not Supported

Customer Email

Not Supported

Estimated Refund Amount

returnOrder.refund_amount.refund_total

Return Items

returnOrder.return_line_items

Shipping Fees

returnOrder.refund_amount.refund_shipping_fee

Tracking Number

returnOrder.return_tracking_number

Ship Date

Not Supported

Delivery Date

Not Supported

Cost (of Shipping Label)

Not Supported

Order Number

Not Supported

Return Items (sku, image, quantity, weight)

sku, description, quantity

Return Reason

returnOrder.return_reason_text

Refund Reason

returnOrder.return_reason_text

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to TikTok Shop with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Features for TikTok Shop

The ShipStation integration with TikTok Shop allows for the following additional features:

Feature

Description

Supports Inventory Sync

ShipStation's Inventory Sync feature eliminates the need for manual inventory updates, ensuring your inventory levels are always accurate and up-to-date. Once you have activated Inventory Sync in the Add-On section of your account settings, you can easily manage your inventory across multiple platforms, saving time and reducing the risk of errors.

Inventory Sync is included in the Standard plan or higher, or as an add-on to all other plans.

See the Inventory Sync article to learn more.

Limit Orders Imported To Thirty Days

Toggle on this store setting to take less time when you import a high volume of orders. The setting limits the number of orders we import to get only those created within 30 days of the last store refresh. See Edit Store Settings.

TikTokShop_Limit-Orders-Imported-to-Thirty-Days-MRK.png

Send pre-shipment tracking to TikTok Shop US

For eligible Amazon Multi-Channel Fulfillment (MCF) orders, ShipStation automatically sends the Amazon Fulfillment Tracking Number (AFTN) to TikTok Shop US before a shipping label is created.

See Use pre-shipment tracking provided by third party fulfillment services for setup instructions and limitations.

Use Pre-Shipment Tracking Provided by Third Party Fulfillment Services

For eligible Amazon Multi-Channel Fulfillment (MCF) orders, ShipStation can use the Amazon Fulfillment Tracking Number (AFTN) as the pre-shipment tracking number for TikTok Shop US orders. When enabled, ShipStation automatically retrieves the AFTN from Amazon and sends it to TikTok Shop US using Amazon Logistics as the carrier. This allows buyers to track their orders before a shipping label is created.

Enable Pre-Shipment Tracking

To enable pre-shipment tracking:

  1. Go to Account Settings.

    Shows the gear-icon for Settings in the toolbar

  2. Select Selling Channels > Store Setup from the sidebar.

    Settings page, side navigation. A box highlights the Store Setup option under Selling Channels

  3. Click the Actions menu Actions menu. Three-dot ellipsis next to TikTokShip Shop, then choose Edit Store Details.

    Store Setup page with arrow pointing to the Edit Store Details option in the action menu dropdown.

  4. Click Edit TikTok Shop US Settings.

    SET_SC_SSU_TikTokShop_GeneralSettings_EditTikTok_BTTNMRK.png

  5. Select the Use pre-shipment tracking provided by third party fulfillment services checkbox.

    SET_SC_SSU_MODIFYMPSTTNGS_USEPRE-SHIPMENTTRACKING_CHECKBOX.png

  6. Click Save.

Limitations

  • Amazon generates an Amazon Fulfillment Tracking Number (AFTN) only for eligible Amazon Multi-Channel Fulfillment (MCF) orders with a single line item and a quantity of one.

  • After ShipStation sends the AFTN to TikTok Shop US, it doesn't send additional tracking updates. Customers can access the carrier tracking number from the original AFTN.

  • If Amazon doesn't generate an AFTN within approximately 1.5 hours, ShipStation uses the standard tracking notification workflow.

  • Orders that don't receive an AFTN follow the standard tracking notification workflow.

Custom Statuses

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

TikTok Shop Integration Notes

  • Every 90 days TikTok merchants must reauthorize and reconnect their TikTok shop to ShipStation.

    • If you do not reauthorize, you will see this error: An error occurred attempting to update orders: Unauthorized : {"message":"TikTok API returned an error. HTTP code: 401 (Unauthorized). Error code: 105002. Error message: ‘access token is expired, please refresh it'.","transaction_id":"aa579a77-2fe4-4bd0-a8c3-fa37223caa4f"}’

  • Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

  • You can map any data point from TikTok Shop to any Custom Field within ShipStation. The reverse is not supported.

  • On Hold status is supported in the UK only.

  • Rules that apply to product images may impact orders.  If the product images fail to comply with the rules, order statuses, imports, and confirmations may fail to sync.

  • 🇺🇸 TikTok Shop US supports shipments in the United States with these carriers only:

  • 🇬🇧 TikTok Shop UK supports shipments in the United Kingdom with these carriers only:

Troubleshooting Tips for TikTok Shop

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error Message: An error occurred attempting to update orders: Unable to communicate with the store. Please try again. Error code: f4ac0c40-e087-45f2-9636-ec6c9f19b537

What it means: Order import from your store times out or lags. It is likely importing older orders, and thus a higher volume of orders than needed.

What to do: Activate the LimitOrdersImportedToThirtyDays store setting for TikTok Shop. When activated, that setting limits the orders we import to have only those created within 30 days of the last store refresh.

Orders do not import from TikTok Shop into ShipStation

Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

Error Message: An error occurred attempting to update orders: Unauthorized : {"message":"TikTok API returned an error. HTTP code: 401 (Unauthorized). Error code: 105002. Error message: ‘access token is expired, please refresh it'.","transaction_id":"aa579a77-2fe4-4bd0-a8c3-fa37223caa4f"}’

What it means: The TikTok Shop is no longer authorized.

What to do: Reconnect your TikTok Shop to ShipStation. Every 90 days TikTok merchants must reconnect their TikTok Shop to ShipStation to reauthorize the integration.
Custom Statuses

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

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