1. ShipStation Help
  2. Integrations Help Guide
  3. Stores T-Z

TikTok Shop US

Avatar

ShipStation Content Team

Updated

TikTok now integrates e-commerce for US-based merchants into its platform. This capacity allows TikTok users to discover and purchase products directly through the app. Some features include shoppable ads, product links in videos, and collaborations with brands for promotional campaigns. Learn how you can sell more with TikTok Shop!

TikTok Shop Requirements

Connection Requirements:

  • An active account with TikTok Shop

  • A US-based ShipStation account

  • Shipping Options Setting in TikTok must be set to Seller Shipping

  • TikTok Shop username and password

Only Seller Shipping is Supported

Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

Order Import Requirements:

  • Must include a Ship To address

Connect a TikTok Shop Store to ShipStation

To connect your TikTok Shop store to ShipStation:

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    sssettings.png

  3. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  4. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  5. Select TikTok Shop.

    tiktok_shop_tile.png

  6. Click Connect in the Set Up Store Connection popup.

    TikTok_Set-Up-Store-Connection_MRK.png

    You will be redirected to a TikTok Shop page. Follow any instructions there to complete the setup in the store app.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for TikTok Shop

The ShipStation integration with TikTok Shop supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Green checkmark. Supported feature. Yes.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Green checkmark. Supported feature. Yes.

Order Status Mapping

ShipStation Status

MARKETPLACE Status

Awaiting Payment

UNPAID

Awaiting Shipment

PAID, AWAITING_SHIPMENT

Shipped

In_transit, Delivered, Completed

Cancelled

CANCELLED

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to TikTok Shop with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

TikTok Shop Integration Notes

  • Every 90 days TikTok merchants must reauthorize and reconnect their TikTok shop to ShipStation.

    • If you do not reauthorize, you will see this error: An error occurred attempting to update orders: Unauthorized : {"message":"TikTok API returned an error. HTTP code: 401 (Unauthorized). Error code: 105002. Error message: ‘access token is expired, please refresh it'.","transaction_id":"aa579a77-2fe4-4bd0-a8c3-fa37223caa4f"}’

  • Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

  • You can map any data point from TikTok Shop to any Custom Field within ShipStation. The reverse is not supported.

  • Rules that apply to product images may impact orders.  If the product images fail to comply with the rules, order statuses, imports, and confirmations may fail to sync.

  • TikTok supports shipments with these carriers only:

Troubleshooting Tips for TikTok Shop

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Orders do not import from TikTok Shop into ShipStation

Be sure to set the Shipping Options Setting in TikTok to Seller Shipping. Our integration supports Seller Shipping only, and not TikTok Shipping. See the Shipping Options Setting section in this TIkTok help article for a step-by-step guide.

Error Message: An error occurred attempting to update orders: Unauthorized : {"message":"TikTok API returned an error. HTTP code: 401 (Unauthorized). Error code: 105002. Error message: ‘access token is expired, please refresh it'.","transaction_id":"aa579a77-2fe4-4bd0-a8c3-fa37223caa4f"}’

What it means: The TikTok Shop is no longer authorized.

What to do: Reconnect your TikTok Shop to ShipStation. Every 90 days TikTok merchants must reconnect their TikTok Shop to ShipStation to reauthorize the integration.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Didn't find what you were looking for?