ShipStation is a certified UPS Ready® application which will allow you to get rates and create domestic and international shipping labels using your negotiated UPS shipping rates. ShipStation also support UPS Consolidation options like UPS Mail Innovations. UPS is focused on helping businesses both large and small with their logistical needs, as well as sustainability with options like paperless invoicing and their Carbon Neutral program.
To connect your UPS account to ShipStation, follow the steps below:
-
Select the UPS tile and click Connect.
Click Next.
Read through the UPS Technology Agree and select Yes, I Agree, then click Next.
Fill out the left side of the form with your UPS account's Primary Contact Information.
-
Fill out the right side of the form with your UPS account information, then click Next.
Note
If this is a new UPS account, be sure to uncheck the box next to I have received an invoice in the last 90 days, then skip the next step.
Enter the invoice information from your most recent UPS invoice, then click Next.
Click Connect.
Log into your UPS account.
-
Click your username and select Addresses from the drop-down in the top right-hand corner of the screen.
-
Click Edit beside your billing address (under the Addresses section).
Enter this address information into the UPS Account Information window in ShipStation.
To locate the information for the Title field:
-
Go to the Profile menu again and click View & Pay Bill.
-
Click UPS Billing Center on the page the appears.
Hover over Administration and click Manage Users.
-
Enter the value from the Role column into the Title field in ShipStation.
UPS Invoice
To locate your UPS invoice (this information is necessary for the Invoice Verification stage of the connection process):
Go back to your UPS Billing Center, hover over the Invoice tab, and click on the hyperlink to your most recent invoice:
ShipStation's integration to UPS supports for the following standard features:
|
Common ShipStation Features |
|
|
||||||||||||||||
|
|
Additional Features
ShipStation's integration to UPS allows for the following additional features:
Feature |
Description |
|---|---|
Enable Negotiated Rates |
Enable this option and set the Account Type to Daily Pickup in the UPS Settings in ShipStation if your UPS account has a negotiated rates contract. This will allow ShipStation to display your negotiated rates when you create labels. Whether you enable this or not, UPS will always charge you according to the terms of your contract. This setting is only about the rates as they display in ShipStation. To enable negotiated rates, you will need the following details from your most recent UPS invoice:
|
UPS Consolidation Services |
You can enabled UPS Consolidator services for use in ShipStation. See our section on UPS Consoldiator Services for more details. |
UPS Ground Freight Pricing |
You can enabled UPS Ground Freight Pricing when getting rates for UPS Ground shipments in ShipStation. After adding your UPS account to ShipStation, enable Ground Freight Pricing in the Settings pop-up. When using this option, you'll need to assign a Freight Classification Code in the shipment's Other Shipping Options. |
Supports Unishipper rates |
ShipStation can display rates when using a UPS account obtained through the UPS postage reseller Unishippers. See the section on Unishippers below for more details. |
UPS Carbon Neutral Program |
By default, all UPS accounts connected to ShipStation are automatically enrolled in the Carbon Neutral program. If you do not want to participate in the Carbon Neutral program, it can be disable through your UPS Settings in ShipStation. |
Electronic Data Interchange (EDI) |
ShipStation will automatically try to submit customs information electronically through UPS' EDI service. If ShipStation is not able to submit customs information through EDI (either because it's not enabled for your UPS account, or because the destination country does not support EDI) you will need to print any necessary customs forms. |
Third Party and Recipient billing |
When creating UPS shipping labels, you can assign the billing to a third party or recipient UPS account. Use the Other Shipping Options in ShipStation to change billing for a shipment. |
Bill duties and taxes to payor of shipping charges |
When creating UPS shipping labels, you can enable this option to cover the costs of duties and taxes for your international customers. If used in conjunction with third party or recipient billing, the billed account will be responsible for the duties and taxes. |
Saturday Delivery |
When creating UPS shipping labels, you can enable an option to allow for package delivery on Saturdays. See the UPS page on Saturday Delivery for more information & restrictions. |
UPS Shipper Release |
When creating UPS shipping labels, you can enable UPS Shipper Release which allows the delivery driver to leave the package without obtaining a signature. See the UPS page on Shipper Release for more information & restrictions. |
Collect on Delivery |
When creating UPS shipping labels, you can enable Collect on Delivery so that UPS will collect funds from the recipient when delivering the package. See the UPS page on Collect on Delivery for more information & restrictions. |
Dry Ice shipping |
When creating UPS shipping labels, you can enable an option to let UPS know the package contains dry ice. See the UPS page on Coolants and Refrigerants for more information & restrictions. |
Additional Handling |
When creating UPS shipping labels, you can enabled an option to inform UPS that the package will require special handling. See the UPS page on Additional Handling for more information & restrictions. |
|
Branded Labels & Label Messages For services that support branded labels, your store logo will appear in the bottom right corner of the UPS shipping label. For services that support label messages, Label Message 1 will print in the first Trx Ref No field. Label Messages 2 & 3 will be combined and print in the second Trx Ref No field. Example:  | |
If your UPS account includes access to their Consolidation Services, such as UPS Mail Innovations® (UPS MI), you can enable those options for use in ShipStation as well.
After you've connected your UPS account to ShipStation, navigate back to Settings, then Carrier & Fulfillment, and click the Settings link for your UPS account.
Click the checkbox next to Enable Consolidation Services. If you're using UPS MI, you'll also need to select an Endorsement and enter your Cost Center.
Click Confirm after you've enabled the setting.
After you've enabled the setting, the following services and package types will be added to your UPS options:
Domestic Services |
Domestic Package Types |
|
Expedited Mail Innovations Mail Innovations - First Class Mail Innovations - Priority |
MI - Irregulars (< 1 lb) MI - Parcel Post (> 1 lb) MI - Machinables MI - MI - Priority (< 1 lb) MI - First Class MI - BPM Parcel MI - Media Mail MI - BPM Flat MI - Standard Flat |
International Services |
International Package Types |
|
Priority Mail Innovations Economy Mail Innovations |
MI Int'l - Flats MI Int'l - Parcels MI Int'l - BPM |
Here's some things you should keep in mind when using UPS Consolidation Services in ShipStation:
UPS Mail Innovation® Returns are not supported in ShipStation.
The USPS tracking number will appear on the label, while the UPS MI tracking number will appear in ShipStation.
When using UPS MI services, you must select an appropriate UPS MI package type. Domestic services must use one of the domestic package types, and international services must use one of the international package types.
UPS MI shipping rates are not available through the UPS API. The actual rate for shipment will appear on your bill from UPS.
UPS MI supports e-VS (Electronic Verification System) shipping through the UPS API. You will see "eVS" above the USPS barcode on domestic shipping labels as confirmation that the label supports e-VS. International shipments through UPS do not show eVS though, as UPS does not use that feature to move packages internationally.
Label logos appear on domestic UPS MI labels, though not international labels.
Custom label messages are not available for UPS MI labels. The Order Number and MI Cost Center will be displayed as Ref1 and Ref2, respectively.
UPS MI supports up to 30 line item on the integrated customs form and label (CN22).
You do not need an End of Day form for UPS MI; ShipStation will automatically send your shipment's information just like we do for regular UPS shipments.
If you have a UPS account through the postage reseller Unishippers, you can connect your Unishippers rates to ShipStation so they're displayed when getting rates for your shipments. Here's a step by step guide on how to enable Unishippers rates within ShipStation.
-
Connect your Unishippers UPS account to ShipStation just like you would a standard UPS account.
Note
When connecting the UPS account to ShipStation, do not select the option to Enable Negotiated Rates. Your Unishippers rates are not loaded directly into the UPS account so this option will not work as expected.
-
Click here to fill out and submit the Unishippers Rate Request Signup form using your Unishippers account information.
While logged into ShipStation, click here and enter your Unishipper Customer Number as well as the Password and Username created in the previous step
-
Click Enable Unishippers.
After completing the above steps, you should see the message "Success! Your Unishippers integration settings have been updated."
Going forward, you'll see your Unishippers account rates when getting rates for your UPS shipments.
Here are some things you should keep in mind about ShipStation's integration with UPS:
Labels created through ShipStation will not appear in your Shipment History on UPS.com.
UPS End of Day forms (also known as PLD forms) are not available in ShipStation. As a Certified UPS Partner, ShipStation submits all shipment information electronically to UPS when labels are created, so no End of Day process or PLD form is necessary. If you require a manifest for record keeping purposes, you can create a generic shipment manifest by go to
Insights > Reports > Shipping Manifestand running the report for your UPS shipments.ShipStation's address validation tool that determines if an address is Residential or Commercial is based on the Stamps.com database, which pulls heavily from the USPS database. Since UPS uses their own database to determine Residential and Commercial addresses, there are rare cases where the address type set by ShipStation does not match UPS's address type for the same address. This can result in the estimated rate not matching the actual amount that UPS bills you for the shipment.
UPS NRI and UPS World Ease value-added services are not supported in ShipStation.
UPS Smart Pickup is not available for UPS shipments created through ShipStation.
Here are some common issues, potential causes, and available troubleshooting tips.
I'm getting an error when trying to connect my UPS account to ShipStation. What should I do?
There are a number of potential errors you may see when connecting a UPS account to ShipStation. See the chart below for the most commonly experienced errors and their potential solutions:
Error |
Cause |
Solution |
|---|---|---|
Request cannot be processed, please contact UPS customer service at 1-XXX-XXX-XXXX |
Billing or other UPS account issue. |
Contact UPS at the number provided, and leave a voicemail with your contact information if no answer. Other UPS departments cannot typically assist with this error. |
PostalCode and/or CountryCode input does not match those associated with the AccountNumber |
The address entered does not match the Primary Contact Information for the account. |
Log into UPS.com to gather address information required. |
Unable to verify negotiated rates. Please review invoice information and resubmit |
Invalid invoice or account does not have access to negotiated rates. |
If you do not already have access to negotiated rates, do not select the option to Enable Negotiated Rates. If you do not have a recent invoice, you must check with the UPS accounts payable department. You can also get billing help online or call the UPS Billing Department to request a duplicate invoice. |
Request cannot be authorized due to invoice not found in UPS billing system |
Invalid invoice information or outdated invoice. |
If you do not have a recent invoice, you must check with the UPS accounts payable department. You can also get billing help online or call the UPS Billing Department to request a duplicate invoice. |
Request cannot be authorized due to account is locked out, please try again after 24 hours |
Attempted registration with invalid invoice information too many times. |
Contact UPS directly to unlock the account. Ensure you have the correct invoice information for future attempts. |
Missing or Invalid Shipper Number |
Error in UPS account number entered. |
Check the account number entered to ensure there are no spaces and the account number is correct. |
Register Web service is temporarily unavailable |
ShipStation unable to register the account with UPS. |
Temporary issue typically related to server maintenance. Check the ShipStation status page or contact support for updates. |
Licensing system not available |
ShipStation unable to register the account with UPS. |
Temporary issue typically related to server maintenance. Check the ShipStation status page or contact support for updates. |
I'm getting an error when trying to create UPS shipping labels. What should I do?
There are a number of potential errors you may see when getting UPS rates and creating UPS shipments in ShipStation. See the chart below for the most commonly experienced errors and their potential solutions:
Error |
Cause |
Solution |
|---|---|---|
The Userid is currently locked out please try again in 5 minutes |
ShipStation's access credentials are out of date and need to be updated. |
Go to Settings > Shipping > Carriers & Fulfillment and click the Setting link for UPS. Click the Remove Account action. Once removed, add the account back to ShipStation. |
Request cannot be authorized due to account is locked out, please try again after 24 hours |
ShipStation's access credentials are out of date and need to be updated. |
Go to Settings > Shipping > Carriers & Fulfillment and click the Setting link for UPS. Click the Remove Account action. Once removed, add the account back to ShipStation. |
The accessory is not valid with the selected option |
Service, package, or shipping option not compatible |
The service and package are not compatible, or an "Other Option" (like Saturday Delivery) is selected for the shipment which is not allowed. Remove any options which are not permitted for the shipment type. |
The requested accessory option is unavailable between the selected locations |
You are attempting to ship something by UPS and have the Carbon Neutral option selected in your UPS account settings in ShipStation. The UPS Carbon Neutral Shipping Program is not available between all locations. |
Go to Settings > Shipping > Carriers & Fulfillment to edit your UPS settings. Disable the Carbon Neutral option and save your changes. |
Missing or invalid shipper number |
Error in UPS account number being used for shipment. |
If seen after successful connection of a UPS account, this error is typically related to 3rd Party Billing. Check to ensure 3rd Party Billing information is using a valid UPS account. |
Missing or invalid ship from company name |
No Company Name in Ship From Address. |
Ship From Company Name is required for some UPS shipments. Either add a Company Name to the Ship From Address or add a Company Name in the Branding tab of the store's settings. |
The Shippers shipper number cannot be used for the shipment |
Billing or other UPS account issue. |
Contact UPS directly to go over the cause of the error and how to resolve it. |
If you've been using UPS Worldship® to ship your orders, you may have already built a customer address book that you'd like to use in ShipStation. ShipStation cannot pull the address book from UPS directly, but you can export the data from UPS Worldship® and use the data to create a CSV file to import customer records into ShipStation.
This is a multi-step process that requires you:
Create an export map in UPS Worldship®
Export a file using the export map created in UPS Worldship®
Use the information in the file to build a CSV file formatted for import into ShipStation.
Import the ShipStation-formatted CSV into ShipStation.
See below for step-by-step instructions:
First, you'll need to create an export map in UPS Worldship® that generates a CSV file.
Open the UPS Worldship® application.
Under Import/Export Data, select Create / Edit Map... to open the Create or edit an import or export map window.
In the New Map section, select Export to ODBC Database.
Select the Export CSV check box.
Choose a Map Type of Address Book.
Name the map, then click Create. The Edit Export to CSV Map window will appear.
Click Add All Columns.
Click Define CSV File Name. A Save As window will appear.
Enter a file name, then click Save to save the export map file.
Click OK. You'll be taken back to the Create or edit an import or export map window.
The map you created should be listed under Existing Maps. Click Close to go back to the main view of UPS Worldship®.
Now that you have an export map created to generate a CSV file, you can export the data.
Under Import/Export Data, select Batch Export... to open the Batch export data window.
Select the export map you created in the previous steps.
Choose a date range for the export.
Click Next. An Import/Export Preview window will appear.
Verify the export details and click Next to begin the export.
Once the export is complete, click Save and save the file to your computer.
Note
If you're unable to perform the above steps in UPS Worldship®, you can contact UPS Worldship® support for additional assistance with their application.
Next, you'll modify the exported file in a spreadsheet applications since ShipStation requires a specific format for the Customer import process.
Download the CustomerImportSample.csv file.
Open both CustomerImportSample.csv and the UPS Worldship® export file using the spreadsheet application of your choosing.
-
Using Copy/Paste, move the information from the UPS Worldship® export file into the relevant columns on CustomerImportSample.csv.
Do not change the column headers in CustomerImportSample.csv!
-
When the address information has been transferred into the CustomerImportSample.csv file, Save the file (or use Save As... to save the file with a new name.)
Be sure to retain the CSV format.
The final step is importing the new CSV file into ShipStation.
Log in to ShipStation.
Go to the Customers tab.
Click Import. An Import Customers window will appear.
Click Select a File.
Select the modified version of the CustomerImportSample.csv file and click Open.
Choose one of the options under Select Options.
Click Start Import to import the file.
Click Close.
Tip
See our page on Importing Customers for a more detailed walk-through of the above process.
ShipStation will begin to import the file and will alert you once completed. Once the import is complete, you'll be able to see the addresses in the Customers tab in ShipStation.
Once the customer records have been created, you'll be able to use the saved customer information to quickly create manual orders and labels.