The Order Details screen allows you to view and edit many of the order and shipment-specific details related to orders imported from online stores and marketplaces or orders manually created in ShipStation. This article will guide you through how to view and edit order and shipment details, including:
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Shipment Details, such as the Ship To Address
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Shipment items
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Notes
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The notification templates used for shipments
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Shipment activity
Configure Shipment Details
Check out this help article for information on how to configure your shipment details, such as weight, dimensions, service and package, etc.
When you refresh the page, the shipment details for orders in Awaiting Shipment will update if there are changes to the order on the marketplace.
You can use the Order Details screen to view or make additional changes to the shipment details. This article focuses on using the Order Details screen and show you how to make edits from the Orders Grid Shipping Sidebar.
Open the Order Details screen by clicking the order number or by double-clicking the order record in the Orders Grid for the order you wish to open.
The Order Details screen will open. When there is more than one shipment for the order, the Order Details screen will open to the shipment associated with the row you selected in the Orders Grid.
Select Order Summary to view additional order details and item information. A clickable order number link to open the order in the online store or marketplace is available for selling channels that support it.
You can update the Ship To Address & Shipment Details on any order in the Awaiting Payment, On Hold, or Awaiting Shipment status:
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In the Shipment Details Panel of the Order Details screen
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In the Configure Shipment Widget on the Orders Grid
Caution
Shipped or Cancelled orders cannot be edited. You will need to create a new shipment , void the existing label, or restore the order to update the address on these orders.
Edit the Ship To Address
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Open the Order Details screen for the order you wish to edit.
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Select the Edit link next to Ship To Address.
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Add or update the appropriate information. You can edit the following fields:
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Full Name
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Company
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Country
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Street Address
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City, State, Zip
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Phone
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Email
Speed Up with Copy & Paste
You can paste an address into the Speed Up with Copy & Paste field, and ShipStation will auto-fill the Ship To Address fields for you!
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Check the Validate and autocorrect address box if you wish for the address to be validated and corrected.
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Check the Lock address against store/marketplace updates box if you wish for ShipStation to ignore any address updates imported from the order source.
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Select Save.
Edit Additional Shipment Information
Click the link next to the information you wish to edit. You can update the following pieces of information in the Shipment Details panel:
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Cost Summary
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Tax Information
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Date Paid
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Batch
Edit the Ship To Address
Caution
Shipped or Cancelled orders cannot be edited. You will need to create a new shipment , void the existing label, or restore the order to update the address on these orders.
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Select the order you wish to edit in the Orders Grid.
If needed, check the Show Sidebar checkbox to open the Configure Shipment Widget.
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Select Edit in the Recipient section of the sidebar.
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Add or update the appropriate information. You can edit the following fields:
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Full Name
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Company
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Country
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Street Address
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City, State, Zip
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Phone
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Email
Paste a US Address
You can paste an address into the Paste US Address field, and ShipStation will auto-fill the Ship To Address fields for you!
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Check the Auto Correct box if you wish for the address to be validated and corrected.
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Select Save.
Edit Additional Shipment Information
After an order is created or imported ShipStation allows you to continue to add line items to orders before they have shipped.
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Open the Order Details screen for the order you wish to edit.
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Select the Edit link at the top of the Shipment Items section in any order in ShipStation.
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Add an item by selecting the Add Item button or delete an item by selecting the item's Delete Item button.
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Select the SKU, Name, Quantity, or Price field as needed when adding an item within ShipStation. You can also use the SKU or Name to search for existing products.
Note: If the item SKU added here does not currently exist in ShipStation it will not create a new product record.
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Select Save Changes.
The new line item(s) will be added to your order! You can also split the order items into separate shipments if needed. Learn more about using Split Ship.
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Items added to orders that imported from an order source will only be visible in ShipStation. These items will not be visible in the order source. They are also not sent in marketplace notifications.
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You cannot edit or delete items that came from an order source in ShipStation. Make any necessary changes to imported order items in the order source. Then refresh your store imports to sync those changes to ShipStation.
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Any packing slips or pick lists created after you add an item will show the new item.
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Items added in ShipStation to an imported order will be noted in the order details view:
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To permanently dismiss the informational panel, click 'Don’t show this again'. You can still see this information by hovering over the information icon next to the Additional Items header in the Order Items section.
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Notes associated with a shipment can be added and edited on the Order Details screen and in the Orders Grid sidebar. Some note fields may contain notes imported from the store (if the store supports sending notes to ShipStation). You can add or edit the following note fields:
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Note From Buyer
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Note To Buyer
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Gift Note
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Internal Note
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Custom Fields 1, 2, and 3
Learn how to customize your packing slip and email notification templates so that they include notes!
About Notes
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Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes, as these notes can be overwritten with a store refresh.
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Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help Guide.
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Open the Order Details screen for the order you wish to edit.
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Expand the Notes section to view the notes associated with the shipment.
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Add or edit a note by clicking inside the field for the note you wish to update.
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Optional: Pin notes by clicking on the pin icon for the note you wish to pin. The note will move to the top of the list and will be viewable even when the Notes panel is collapsed. This is useful when you wish to make a specific note more prominent.
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Select the order in the Orders Grid.
If needed, check the Show Sidebar checkbox to view the Configure Shipment Widget.
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Expand the Notes section to view any existing notes.
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Add or edit a note by clicking inside the field for the note you wish to update.
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Optional: Pin notes by clicking on the pin icon for the note you wish to pin. The note will move to the top of the list and will be viewable even when the Notes panel is collapsed. This is useful when you wish to make a specific note more prominent.
The Order Details screen allows you to select a packing slip and notification templates for individual shipments. This can be useful when you have a customized packing slip or email template (such as a backorder notice) you need to use for specific types of shipments or just once for a single shipment. It is also possible to specify that no notification should be sent for the shipment.
Learn more about printing packing slips and sending notifications.
The Shipment Activity section of the Order Details screen is an activity log where ShipStation records actions taken on the shipment, both manually and via automation. Shipment Activity is useful when determining the chain of events that occurred for a shipment and which ShipStation user performed a specific action.
Shipment Activity Stored for 60 Days
After 60 days, this information will not be visible in ShipStation.
Each logged activity will display:
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The date and time the activity was performed
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The user that performed the activity.
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Automated activities are listed as System
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Activities performed by a ShipStation user will show the username of the user that performed the action.
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Information about the activity that was performed.
View shipment activity by expanding the Shipment Activity section on the Order Details screen. For shipments with multiple activities, click the Load more link to view additional activity.