An overview of all the section tabs on the order details screen within ShipStation.
The Order Details screen gives you the ability to view and edit many of the order and shipment-specific details related to orders imported from online stores and marketplaces or to orders that were manually created in ShipStation. This article will guide you through how to view and edit order and shipment details, including:
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Shipment Details, such as the Ship To Address
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Shipment items
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Notes
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The notification templates used for shipments
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Shipment activity
Check out this help article for information on how to configure your shipment details, such as weight, dimensions, service and package, etc.
Use the Order Details screen to view and edit all the order and shipment details in one place. This article will focus on using the Order Details screen but will also show you how you can make some edits from the Orders Grid Shipping Sidebar.
Open the Order Details screen by clicking the order number or by double-clicking the order record in the Orders Grid for the order you wish to open.
The Order Details screen will open. When there is more than one shipment for the order, the Order Details screen will open to the shipment associated with the row you selected in the Orders Grid.
You can update the Ship To Address & Shipment Details:
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In the Shipment Details Panel of the Order Details screen
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In the Configure Shipment Widget on the Orders Grid
Edit the Ship To Address
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Open the Order Details screen for the order you wish to edit.
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Select the Edit link next to Ship To Address.
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Add or update the appropriate information. You can edit the following fields:
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Full Name
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Company
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Country
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Street Address
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City, State, Zip
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Phone
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Email
Speed Up with Copy & Paste
You can paste an address into the Speed Up with Copy & Paste field, and ShipStation will auto-fill the Ship To Address fields for you!
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Check the Validate and autocorrect address box if you wish for the address to be validated and corrected.
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Check the Lock address against store/marketplace updates box if you wish for ShipStation to ignore any address updates imported from the order source.
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Select Save.
Edit Additional Shipment Information
Click the link next to the information you wish to edit. You can update the following pieces of information in the Shipment Details panel:
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Total
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Tax Information
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Date Paid
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Add to Batch
Edit the Ship To Address
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Select the order you wish to edit in the Orders Grid.
If needed, check the Show Sidebar checkbox to open the Configure Shipment Widget.
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Select Edit in the Recipient section of the sidebar.
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Add or update the appropriate information. You can edit the following fields:
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Full Name
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Company
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Country
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Street Address
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City, State, Zip
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Phone
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Email
Paste a US Address
You can paste an address into the Paste US Address field, and ShipStation will auto-fill the Ship To Address fields for you!
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Check the Auto Correct box if you wish for the address to be validated and corrected.
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Select Save.
Edit Additional Shipment Information
Follow the steps in this section to add or edit items in a shipment. Items can only be edited for orders that were manually created in ShipStation.
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Open the Order Details screen for the order you wish to edit.
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Select the Edit link at the top of the Shipment Items section.
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Add an item by selecting the Add Item button or delete an item by selecting the item's Delete Item button.
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Optionally, select the SKU, Name, Quantity, or Price field to update information associated with an item already in the shipment.
This method only updates item information for items in the shipment and does not update product records in ShipStation.
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Select Save Changes.
Split Items into Multiple Shipments
The Shipment Items panel allows you to split items into multiple shipments. Learn more about using Split Ship.
Notes associated with a shipment can be added and edited on the Order Details screen and in the Orders Grid sidebar. Some note fields may contain notes imported from the store (if the store supports sending notes to ShipStation). You can add or edit the following note fields:
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Note From Buyer
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Note To Buyer
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Gift Note
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Internal Note
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Custom Fields 1, 2, and 3
Learn how to customize your packing slip and email notification templates so that they include notes!
About Notes
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Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes, as these notes can be overwritten with a store refresh.
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Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help Guide.
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Open the Order Details screen for the order you wish to edit.
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Expand the Notes section to view the notes associated with the shipment.
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Add or edit a note by clicking inside the field for the note you wish to update.
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Optional: Pin notes by clicking on the pin icon for the note you wish to pin. The note will move to the top of the list and will be viewable even when the Notes panel is collapsed. This is useful when you wish to make a specific note more prominent.
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Select the order in the Orders Grid.
If needed, check the Show Sidebar checkbox to view the Configure Shipment Widget.
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Expand the Notes section to view any existing notes.
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Add or edit a note by clicking inside the field for the note you wish to update.
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Optional: Pin notes by clicking on the pin icon for the note you wish to pin. The note will move to the top of the list and will be viewable even when the Notes panel is collapsed. This is useful when you wish to make a specific note more prominent.
The Order Details screen allows you to select a packing slip and notification templates for individual shipments. This can be useful when you have a customized packing slip or email template (such as a backorder notice) you need to use for specific types of shipments or just once for a single shipment. It is also possible to specify that no notification should be sent for the shipment.
Learn more about printing packing slips and sending notifications.
The Shipment Activity section of the Order Details screen is an activity log where ShipStation records actions taken on the shipment, both manually and via automation. Shipment Activity is useful when determining the chain of events that occurred for a shipment and which ShipStation user performed a specific action.
Each logged activity will display:
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The date and time the activity was performed
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The user that performed the activity.
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Automated activities are listed as System
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Activities performed by a ShipStation user will show the username of the user that performed the action.
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Information about the activity that was performed.
View shipment activity by expanding the Shipment Activity section on the Order Details screen. For shipments with multiple activities, click the Load more link to view additional activity.
If you are using ShipStation's Legacy Layout, editing order details differs slightly from the new layout options.
ShipStation allows you to edit some order details even after the order has imported or been created in ShipStation. These details include delivery address, payment and item details, and order notes.
The Order Details screen displays information about the order that was imported from a selling channel or created manually. The image below labels each section. Scroll down for details.
The order summary includes the totals paid, order tags, and dates for shipping, holding, and paid.
Click Edit to edit any of the following fields for an order:
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Paid Date
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Hold Until
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Ship By Date
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Shipping Paid
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Tax Paid
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Total Order
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Total Paid
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Tags
You can edit all address fields and customer information.
Keep in mind that changing the address may change the shipping rates.
Click Edit to edit any of these fields, then click Save.
The Shipments panel will contain details about any labels created for this order, including carrier name, service type, and Tracking Number.
You can select labels here to reprint them, or void them if necessary. You cannot edit any information in this panel.
In the Shipping Info panel, you can edit the shipping configuration details for your order:
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The Ship From location
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Weight of the shipment using pounds (lbs) and ounces (oz). Based on Display Settings.
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Select the shipping service the order will use. (i.e., FedEx Ground)
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Set the package type.
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Set the Size or dimensions of the package in inches (in). Based on Display Settings.
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Select the type of confirmation for the shipment based on the Service selected.
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Set the type of insurance for the shipment
The Other Shipping Options panel allows you to select options available for the shipment. These options will vary depending on which carrier you have selected.
Other Shipping Options include (but are not limited to):
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Change the account used to pay for the postage.
To add other accounts to this drop-down menu, see the Connect a Postage Provider article.
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Prevent the marketplace notification.
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Add a return label to print with the outgoing label.
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Add Saturday Delivery.
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Add dry ice.
You can change certain aspects of products listed in Manual orders. You cannot edit items on orders that imported from a connected selling channel in ShipStation.
To edit item details:
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Click the name of the product to open the Product Details screen where you can edit product details.
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Click the Unit $ to change the price of a single unit of the product.
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Click the Qty number to update the number of products included in the order.
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Remove the item from the order by clicking the trash can icon.
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Add an item to the order by clicking +Add an Item.
Order Notes will include any notes imported from the selling channel. Add or edit custom notes on orders by clicking on the blue text.
See the Add Notes section below for more detail about where these messages will appear.
Order notes are messages about the order from external sources and for internal use. Some of these fields can be included in customer notifications, on the label, and on packing slips.
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Customer: This is a note left by the customer during checkout.
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To Buyer: Use this field if you want to print a note to the buyer on the label or packing slip, or add the note to the email notification. See Add Custom Messages to Labels or Categorize Notification Templates for instructions on adding this note.
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Internal : These notes can only be viewed from this Order Details window. This can be used to message other users on your ShipStation account on how to handle the order.
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This is a Gift: When checked, this message can be added to packing slips or notification emails. Only a few integrations will import this message.
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Custom Fields: Text in a custom field can be added to labels, emails, or packing slips. For certain selling channels, ShipStation can also map specific information into these fields, like PO Numbers or fraud alerts.
To add or edit Order Notes, click on the blue text (None by default). Enter text into the field. Click anywhere outside the field to save.
About Order Notes
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Notes imported from your store take priority in ShipStation. Be careful when editing Notes From Buyer, Notes To Buyer, and Gift Notes as these notes can be overwritten with a store refresh.
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Some stores allow you to map other order information into Custom Fields 1, 2, and 3. To find out if your store supports this option, review the article for your store's platform in the Integrations Help Guide.
The Order Activity section is an activity log where ShipStation records actions taken on the order manually and via automation.
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Manual actions will show which user performed it.
All users are labeled unless they have been removed from your Active Users.
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Automatic actions will have ShipStation as the user.
The "user" ShipStation is not an individual. It only denotes ShipStation has performed an automated action. Automation rules and imports will have ShipStation as the user.
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Order activity is stored for 60 days in ShipStation. Activity older than 60 days will not be visible.
The drop-down menus under Order Templates set the templates for packing slips and notification emails on individual orders.
You can change which templates apply to an order on an individual basis by selecting a different template from the drop-down menus in this panel.
To add templates to the drop-down menu, see our Notification Templates and Packing Slip Templates articles.