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Landmark Global

Details about ShipStation's integration with Landmark Global. Includes requirements, connection process, features, notes, and troubleshooting.

This article contains:

ShipStation's integration with Landmark Global (a division of BPost) allows you to create international shipping labels destined for any country supported by the Landmark Global delivery network. Landmark Global offers a range of international shipping services, including Electronic Customs Submission.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Requirements

Connection Requirements:

  • An active account with Landmark Global.

    Need an account? Contact Landmark via the Landmark Global Contact page to get started.

  • Your Landmark account number, username, and password

Shipment Requirements:

  • All customs descriptions must be attached to a specific SKU. Go to the Integration Notes section for more details.

Connect a Landmark Global account to ShipStation

To connect your Landmark Global account to ShipStation, follow the steps below:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    Settings Sidebar: Shipping dropdown. Red box highlights Carriers & Fulfillment option.

  3. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  4. Select the Landmark Global tile and click Connect.

    Landmark global logo

  5. Enter your Landmark Global Username and Password, and Account Number, and choose a ShipStation Nickname to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features

ShipStation's integration with Landmark Fulfillment supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

International Services

LGI Expedited DDP

LGI Expedited DDU

LGI Postal Tracked DDU

LGI Postal Untracked DDU

LGI Regular DDU

LGI Standard DDP

LGI Standard DDU

LGI USPS ePacket DDU

Package Options

Package

Custom Packages

Confirmation Options

No Confirmation

Signature

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Remember these points about ShipStation's integration with Landmark Global:

  • Shipsurance does not currently support coverage for Landmark Global shipments. You will receive a Shipsurance error when trying to cover shipments with this carrier.

  • Landmark requires the Customs Description to be linked to a specific product SKU. For ShipStation to send the correct Customs Description to Landmark, you must set ShipStation to create declarations from order items in Settings > Shipping > International Settings.

    Arrows point to Shipping tab & international Settings in Settings sidebar. Red box highlights Customs Declarations field.

    ShipStation will then use either the imported item name as the Customs Description or, if you have configured Customs Product Defaults, the Description set in the Product Details Customs tab.

    Review our Update Product Records article to learn how to bulk update your product details with a Customs Description.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "Failed to save package to database" when creating a Landmark Global shipping label.

This error message occurs if no dimensions have been entered for the shipment.

Enter the length, width, and height of the package into the Size fields in ShipStation, then try to create the label again.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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