Details about ShipStation's integration with Landmark Global. Includes requirements, connection process, features, notes, and troubleshooting.
ShipStation's integration with Landmark Global (a division of BPost) allows you to create international shipping labels destined for any country supported by the Landmark Global delivery network. Landmark Global offers a range of international shipping services, including Electronic Customs Submission.
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
An active account with Landmark Global.
Need an account? Contact Landmark via the Landmark Global Contact page to get started.
Your Landmark account number, username, and password
All customs descriptions must be attached to a specific SKU. Go to the Integration Notes section for more details.
To connect your Landmark Global account to ShipStation, follow the steps below:
Select the Landmark Global tile and click Connect.
Enter your Landmark Global Username and Password, and Account Number, and choose a ShipStation Nickname to identify the carrier account in ShipStation.
Remember these points about ShipStation's integration with Landmark Global:
Shipsurance does not currently support coverage for Landmark Global shipments. You will receive a Shipsurance error when trying to cover shipments with this carrier.
Landmark requires the Customs Description to be linked to a specific product SKU. For ShipStation to send the correct Customs Description to Landmark, you must set ShipStation to create declarations from order items in
Settings > Shipping > International Settings.
ShipStation will then use either the imported item name as the Customs Description or, if you have configured Customs Product Defaults, the Description set in the Product Details Customs tab.
Review our Update Product Records article to learn how to bulk update your product details with a Customs Description.
Here are some common issues, potential causes, and troubleshooting tips.
How to troubleshoot or resolve
Error: "Failed to save package to database" when creating a Landmark Global shipping label.
This error message occurs if no dimensions have been entered for the shipment.
Enter the length, width, and height of the package into the Size fields in ShipStation, then try to create the label again.