Landmark Global

Details about ShipStation's integration with Landmark Global. Includes requirements, connection process, features, notes, and troubleshooting.

The ShipStation integration with Landmark Global (a division of BPost) allows you to create international shipping labels destined for any country supported by the Landmark Global delivery network. The ShipStation integration with Landmark Global offers a range of international shipping services, including Electronic Customs Submission.

Interested in a Landmark Global account? Fill in their contact form to get started!

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Landmark Global Requirements

Connection Requirements:

  • An active account with Landmark Global

  • Your Landmark Global Username, Password, and Account Number

Shipment Requirements:

  • All customs descriptions must be attached to a specific SKU. Go to the Integration Notes section for more details.

Connect a Landmark Global Account to ShipStation

To connect your Landmark Global account to ShipStation, follow the steps below:

  1. Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  2. Select the Landmark Global tile and click Connect.

    Landmark global logo on tile with button that reads, "Connect".
  3. Enter your Landmark Global Username and Password, and Account Number, and choose a ShipStation Nickname to identify the carrier account in ShipStation.

  4. Click Connect.

Available Features for Landmark Global Integration

ShipStation's integration with Landmark Fulfillment supports the following standard features:

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details about the Landmark Global Integration

  • Shipsurance does not currently support coverage for Landmark Global shipments. You will receive a Shipsurance error when trying to cover shipments with this carrier.

  • Landmark Global requires the Customs Description to be linked to a specific product SKU. For ShipStation to send the correct Customs Description to Landmark, you must set ShipStation to create declarations from order items in Settings > Shipping > International Settings.

    International Settings screen with red box highlighting Customs Declarations drop-down set to "Create declarations from order items".

    ShipStation will then use either the imported item name as the Customs Description or, if you have configured Customs Product Defaults, the Description set in the Product Details Customs tab.

    Review our Update Product Records article to learn how to bulk update your product details with a Customs Description.

Landmark Global Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Failed to save package to database

What it means: This error message occurs if no dimensions have been entered for the shipment.

What to do:

Enter the length, width, and height of the package into the Size fields in ShipStation, then try to create the label again.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.