Defines a Ship From location, explains how to add one (w/ video demo) in ShipStation, and includes notes about Ship From locations.
To set a Ship From and Return Address in ShipStation, you'll create a Ship From Location. The Ship From Location is a combination of your shipment origin address and return address. This information is required to get a rate from a carrier.
Ship From Locations are used for a variety of purposes beyond just getting rate quotes. For example, you can have multiple Ship From Locations for a single warehouse to differentiate between stores for branding purposes or to apply different return addresses. Ship From Locations also link to inventory sources that allow you to view third-party inventory or deduct stock from specific locations.
There is no limit on the number of Ship From Locations you can have in your account.
This video shows how to add your Ship From Location in ShipStation so you can start creating labels and getting rates in the calculator.
This content features ShipStation's legacy layout and may not exactly reflect your current ShipStation layout experience.
When you connect a local delivery service such as Uber to ShipStation, your Ship From Locations include an additional setting for establishing the pickup schedule and contact.
Local Delivery Carriers Only
These settings only appear if you have connected a local delivery carrier service like Uber.
Click the Action menu by the location and select Edit Pickup Settings.
Set a primary Pickup Contact for drivers, Available Hours and Days, preferred time for Pickup, Pick and Pack Time frame, and any additional notes for drivers.
Click Save Changes to finish.
Set Available Hours to Accommodate Possible Returns
The hours for pickup service should be when your store doors are open and someone is available for the pickup driver to interact with.
We recommend ending your pickup service one hour before close to accommodate any possible returns made by your customers.
You can create multiple Ship From Locations if you have multiple origin or return addresses.
The Return Address is the address that will be printed on your label and the address used when creating any return labels for an order.
The first Ship From Location you create will automatically be the default Ship From Location. You can set any Ship From Location as the default by checking the This is my default Location checkbox in the Ship From Location pop-up screen.
Carriers may have specific requirements for Ship From and Return addresses.
For example, UPS requires the Company field and DHL Express requires the Phone Number field to create a label successfully. We recommend always filling in these fields. UPS also does not support Address Line 2 for return addresses. Visit our integration help articles for details on specific carrier integration limitations.
The Ship From Location Country must match your ShipStation account's country of origin. If you ship from other countries, you must set up a ShipStation account based in each country.
The Time Zone field is required, but is currently used only by the pickup options in the Shipments tab. It does not affect any other options or account settings.
The Inventory Source drop-down menu relates to viewing inventory in your Order Details. Review our Inventory articles for more information about this feature.