How to access payment and subscription settings to change or cancel subscription, update billing, or fund balance.
The Payment & Subscription page allows you to manage your current ShipStation subscription plan, update your account payment details, add funds to your ShipStation balance, view past invoices, and download your monthly data archive.
You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing page for details about each subscription plan level.
Credit/Debit Card and PayPal Account Only
ShipStation accepts subscription payments by credit or debit card and PayPal account only. Payments by check or via bank transfer are currently not available payment methods.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
If You're Upgrading
Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be prorated based on the date of upgrade.
If You're Downgrading
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
The information below will tell you all you need to know to cancel your account.
Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
When you cancel your ShipStation subscription, several things will happen.
Keep in mind, your subscription will be valid until the last day of your billing cycle, so you can continue to use ShipStation fully until that time.
You will be able to log in to ShipStation, but only the
Account > Payment & Subscriptionsettings will be available to view (should you want to resubscribe).
Your free Stamps.com USPS postage account will be suspended.
You will not be able to run any reports from your ShipStation account. Be sure to run any reports you need while your subscription is still active.
If you have a stand-alone Stamps.com account connected to ShipStation and it still has a balance, please contact Stamps.com directly to request a refund.
Call (855) 860-7867 (Hours: M-F, 6am to 6pm PT) or email shippersupport@Stamps.com
If you have previously cancelled your account, you can reinstate by re-selecting or changing your subscription plan and updating your billing details.
If your account has been cancelled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
Your account will now be reactivated and you'll be able to access the rest of the app to start shipping again!
Your new billing period will start the day you reactivate your account.
If you have a Stamps.com account associated with your ShipStation account, it will have reverted to a standard account when you cancelled your ShipStation subscription. Please contact Stamps.com when you reinstate your ShipStation account.
(855) 860-7867 (Hours: M-F, 6am to 6pm PT)
Stamps.com will convert your account back to the ShipStation Pro Plan. This will ensure you are not billed a monthly fee for your Stamps.com account going forward.
ShipStation invoices include subscription fees and Shipsurance purchases. Postage purchases are billed through the carrier and will only appear on carrier account invoices.
If you need to export your order or shipment data over an extended period of time, ShipStation's Data Archive is your best option!
At the end of every month, we create an archive of your account's orders, shipments, and shipment items. Follow these brief steps to download and open your Data Archive in Microsoft Excel or a similar spreadsheet program.