Subscriptions

You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.

You can upgrade for the long term, or just for a month.

To change your plan:

1. Find the Current Subscription section and click Change Your Subscription.

   

2. Click the Upgrade or Downgrade link for the plan you wish to move to.

   

   If you upgraded your plan or you have not exceeded the maximum users for the plan you downgraded to, you're done!

   If you downgraded to a plan that includes fewer users than you have configured on your account, a new pop-up will appear to allow you to deactivate one or more of your account users.

   

3. Click Approve and Change to save your changes.

If your selected plan has a user limit lower than the number of active users on your account, you'll be prompted to approve the extra users as an account add-on. Once you approve, you can close the pop-up.

Review our article about adding and editing users for more details.

Important

If You're Upgrading

Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be pro-rated based on the date of upgrade.

If You're Downgrading

Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.

For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.

For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.

The only information we include on ShipStation invoices are subscription fees and Shipsurance purchases. Postage purchases are billed through the carrier and will only appear on carrier account invoices.

If you need to export your order or shipment data over an extended period of time, ShipStation's Data Archive is your best option!

At the end of every month, we create an archive of your account's orders, shipments, and shipment items. Follow these brief steps to download and open your Data Archive in Microsoft Excel or a similar spreadsheet program.

We're sad to see you go, but we know sometimes things don't work out! The information below will tell you all you need to know to cancel your account.