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Subscriptions

How to access the subscription settings to change plan level and options, update billing information, or cancel the subscription.

The Subscription settings page allows you to change your current ShipStation subscription plan, update your account billing details, view past invoices, download your monthly data archive, and cancel your subscription.

You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing page for details about each subscription plan level.

Access Subscription Settings

To access your subscription settings:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select  Account, then choose Subscription from the left-hand sidebar.

    Settings Sidebar: Account dropdown. Red box highlights Subscription option.

Change Subscription Plan

You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.

You can upgrade for the long term, or just for a month.

To change your plan:

  1. Go to the Current Subscription section and click Change Your Subscription.

    Subscription page. Lists current plan details. Red box highlights Change Your Subscription button.

  2. Click the Upgrade or Downgrade link for the plan you wish to move to.

    Change subscription plan pop-up screen displaying plan levels, prices, and features.

    If you upgrade your plan or you have not exceeded the maximum users for the plan you downgraded to, you're done!

    If you downgrade to a plan that includes fewer users than you have configured on your account, a new pop-up will appear to allow you to deactivate one or more of your account users. Or, if you wish to keep all users, you can move on to step 3. Your additional users will be invoiced at $5 USD per month in addition to your subscription fee.

    SET_ACCT_Subscription_Addons.png

  3. Click Approve and Change to save your changes.

You can add and remove users from your plan at anytime. Review our article about adding and editing users for more details.

Important! Plan Downgrades Apply At Start of Next Billing Cycle!

If You're Upgrading

Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be pro-rated based on the date of upgrade.

If You're Downgrading

Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.

For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.

For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.

Change Billing Information

To change the payment method, address, and email address associated with your ShipStation subscription (and Shipsurance charges):

Change Billing Information with Credit Card

  1. Scroll down to the Billing Information section.

  2. Click Change Billing Information and change any information as necessary.

    Billing Information page. Red box highlights Change Billing Information button.

  3. Click Save when you're done!

Change Billing Information with PayPal

  1. Scroll down to the Billing Information section.

  2. Click Change Billing Information.

    Billing Information page. Red box highlights Change Billing Information button.

  3. Select Change Billing Information with PayPal, then click Check out with PayPal.

    SET_ACCT_Subscription_Billing-PayPal_MRK.png

    A pop-up will appear prompting you to log into your PayPal account.

  4. Log in to your PayPal account. Verify your PayPal payment method and review the PayPal Policies, then click Agree & Continue.

By default, we will send billing notices to the email you signed up with for ShipStation. If you would like to use a different email for billing notices, click Edit Billing Email.

SET_ACCT_Subscription-EditBillingEmail_MRK.png

Enter your preferred Billing Email in the Update Billing Email pop-up, then click Save.

Important

Billing information in ShipStation is only tied to ShipStation subscription and Shipsurance fees.

For billing questions or issues related to your carrier or postage provider accounts, please contact the carrier or postage provider directly.

View Past Invoices

The only information we include on ShipStation invoices are subscription fees and Shipsurance purchases. Postage purchases are billed through the carrier and will only appear on carrier account invoices.

  1. Click the past invoices link.

    Subscription page. Lists current plan, next invoice date. Arrow points to link to see Past Invoices.

  2. Select the appropriate date and click Download Invoice.

    Invoice page. Lists dates, invoice #s, subtotal & total. Red box highlights column of Download Invoice action for each month.

    A PDF will automatically download, and look similar to this:

    Sample Past Invoice. Lists account info, billing dates & amounts, service type, user count, & credits (if applicable).

Data Archives

If you need to export your order or shipment data over an extended period of time, ShipStation's Data Archive is your best option!

At the end of every month, we create an archive of your account's orders, shipments, and shipment items. Follow these brief steps to download and open your Data Archive in Microsoft Excel or a similar spreadsheet program.

Download Your Data Archive

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select  Account, then choose Subscription from the left-hand sidebar.

    Settings Sidebar: Account dropdown. Red box highlights Subscription option.

  3. Look for the Data Archive section near the bottom of the Subscription page, and then click the link in the description to view your month-by-month archives.

    Data Archive. Reads, "Every month ShipStation archives your order data." Arrow points to Click Here link to download.

    In this archive area, you can see the total value of your orders for a given month as well as that month's total shipping costs.

  4. Click Download Archive to download the archive for that month. This gives you CSVs of your order, shipment, and shipment line item information for that month, in a compressed file.

    Monthly Archive, lists month & year. Red box highlights column of Download Archive action.

Cancel Subscription

We're sad to see you go, but we know sometimes things don't work out. The information below will tell you all you need to know to cancel your account.

If you have any funds in your Shipsurance or ShipStation Carrier Service at the end of your billing cycle, ShipStation will automatically process a refund in the next 14 business days.

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select  Account, then choose Subscription from the left-hand sidebar.

    Settings Sidebar: Account dropdown. Red box highlights Subscription option.

  3. Click the Cancel your subscription here link to start the cancellation process.

    Subscription page. Red arrow points to link in text, "Cancel your subscription here."

  4. Follow the on-screen instructions.

Leave Us Your Feedback!

Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!

What Happens When I Cancel My Subscription?

Should you choose to cancel your ShipStation subscription, a number of things will happen.

Your subscription will be valid until the last day of your billing period, so you will still be able to use ShipStation fully until that time.

After Your Subscription Ends

  • You will be able to login to ShipStation, but you will only be able to access the Account > Subscription screen (should you want to resubscribe).

    Settings Sidebar: Account dropdown. Red box highlights Subscription option.

  • Your free Stamps.com USPS postage account will be suspended.

  • You will not be able to run any reports from your ShipStation account. So be sure to run any reports you need on your shipment information while the subscription is still active.

Remaining Stamps.com Balance

If you have remaining funds in your Stamps.com account, please contact Stamps.com directly to request a refund.

Call: (855) 860-7867 (Hours: M-F, 6am to 6pm PT)

Or email: ShipperSupport@Stamps.com

Reinstate a Canceled ShipStation Account

If you have previously cancelled your account, you can reinstate by re-selecting or changing your subscription plan and updating your billing details.

If your account has been cancelled due to non-payment, ShipStation will allow you to log in but only show you the Subscription page. Update your billing details to reinstate your account.

  1. Log in to ShipStation using the same username and password you used previously on your account.

    ShipStation will open the Account & Subscription pop-up.

    Subscription page. Lists current plan details. Red box highlights Change Your Subscription button.

    If you are unable to log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.

  2. Click Change Your Subscription.

  3. Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.

    Note

    If your billing information is still saved in ShipStation, this pop-up will be skipped.

  4. Save your changes.

Your account will now be reactivated and you'll be able to access the rest of the app to start shipping again!

Your new billing period will start the day you reactivate your account.

Important

If you have a Stamps.com account associated with your ShipStation account, it will have reverted to a standard account when your ShipStation canceled. Please contact Stamps.com when you reinstate your ShipStation account.

Stamps

(855) 860-7867 (Hours: M-F, 6am to 6pm PT)

Stamps.com will convert your account back to the ShipStation Pro Plan.  This will ensure you are not billed a monthly fee for your Stamps.com account going forward.

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