How to access your subscription settings to change or cancel your subscription, update your payment method, and manage plan add-ons.
The Payment & Subscription page allows you to manage your current ShipStation subscription plan, update your account payment details, add funds to your ShipStation balance, view past invoices, and download your monthly data archive.
You can make changes to your ShipStation subscription plan at any time. Please visit the ShipStation Pricing page for details about each subscription plan level.
Credit/Debit Card and PayPal Account Only
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ShipStation accepts subscription payments by credit or debit card and PayPal account only. Payments by check or via bank transfer are currently not available payment methods.
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If you have insufficient funds in your account when we bill your card we will attempt to charge the card again on the next business day.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
If You're Upgrading
Upgrade your plan at any time and those changes will apply immediately. Please note that the current month’s charges will be prorated based on the date of upgrade.
If You're Downgrading
Downgrade your plan at any time. Subscription periods are billed in advance, so the current 30-day cycle will continue to the end of the period when that plan level began. The plan downgrade will take effect for the next 30-day billing cycle.
For example, if you start at a Bronze plan but temporarily upgrade to Platinum for the season's rush, you can downgrade back to Bronze any time before the next billing cycle.
For the remainder of the current 30-day billing cycle, the Platinum plan services apply to your account. The Bronze plan will apply again at the start of the new billing cycle.
To change your plan:
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Go to the Subscription box and click Change Subscription Plan.
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Click the Upgrade or Downgrade link for the plan you wish to move to.
*If your account does not match the details in this image, your plan may have been grandfathered in prior to these changes.
If you upgrade your plan or you have not exceeded the maximum users for the plan you downgraded to, you're done!
If you downgrade to a plan that includes fewer users than you have configured on your account, a new pop-up will appear to allow you to deactivate one or more of your account users. Or, if you wish to keep all users, you can move on to the next step. Your additional users will be invoiced at $5 USD per month in addition to your subscription fee.
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Click Approve and Change to save your changes.
You can add and remove users from your plan at any time.
Upgrading to a High Volume Plan
High Volume plans include an API rate limit of 100 calls/min.
If you are upgrading to a High Volume plan, please contact our support team to let us know and we'll apply the higher call limit to your account.
To change the payment method, address, or email address associated with your ShipStation subscription (and Shipsurance charges):
Change Billing Information with Credit Card
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Scroll down to the Payment Methods section.
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Click the Action menu for the Subscription line and select Update Payment Method.
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Update the necessary details.
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Click Save when you're done!
Change Billing Information with PayPal
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Scroll down to the Payment Methods section.
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Click the Action menu for the Subscription line and select Update Payment Method.
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Select PayPal as the Payment Method Type, then click Check out with PayPal.
A pop-up will appear prompting you to log into your PayPal account.
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Log in to your PayPal account, verify your PayPal payment method and review the PayPal Policies, then click Agree & Continue.
The information below will tell you all you need to know to cancel your account.
If you have any funds in your Shipsurance or ShipStation Balance at the end of your billing cycle, ShipStation will automatically process a refund in the next 14 business days.
Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
When you cancel your ShipStation subscription, several things will happen.
Keep in mind, your subscription will be valid until the last day of your billing cycle, so you can continue to use ShipStation fully until that time.
After Your Subscription Ends
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You will be able to log in to ShipStation, but only the
Account > Payment & Subscriptionsettings will be available to view (should you want to resubscribe).
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Your free Stamps.com USPS postage account will be suspended.
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You will not be able to run any reports from your ShipStation account. Be sure to run any reports you need while your subscription is still active.
Remaining Stamps.com Balance
If you have a stand-alone Stamps.com account connected to ShipStation and it still has a balance, please contact Stamps.com directly to request a refund.
Call (855) 860-7867 (Hours: M-F, 6am to 6pm PT) or email shippersupport@Stamps.com
If you have previously cancelled your account, you can reinstate by re-selecting or changing your subscription plan and updating your billing details.
If your account has been cancelled due to non-payment, ShipStation will allow you to log in but will only show you the Payment & Subscription page. Update your billing details to reinstate your account.
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Log in to ShipStation using the same username and password you used previously on your account.
ShipStation will open to the Payments & Subscription page.
If you are unable to log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.
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Click Change Subscription Plan.
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Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.
If your billing information is still saved in ShipStation, this pop-up will be skipped.
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Save your changes.
Your account will now be reactivated and you'll be able to access the rest of the app to start shipping again!
Your new billing period will start the day you reactivate your account.
Important
If you have a Stamps.com account associated with your ShipStation account, it will have reverted to a standard account when you cancelled your ShipStation subscription. Please contact Stamps.com when you reinstate your ShipStation account.
Stamps
(855) 860-7867 (Hours: M-F, 6am to 6pm PT)
Stamps.com will convert your account back to the ShipStation Pro Plan. This will ensure you are not billed a monthly fee for your Stamps.com account going forward.