How to access the subscription settings to change plan level and options, update billing information, or cancel the subscription.
Review the sections below for details on changing your subscription plan or billing details, viewing past invoices, or canceling your subscription.
You can make changes to your ShipStation subscription plan at any time.
You can change your subscription plan in ShipStation at any time, which you may need to do if your shipment volume increases or varies by season. Additionally, a change in your plan level allows you to adjust the number of users for your account.
You can upgrade for the long term, or just for a month.
To change your plan:
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Find the Current Subscription section and click Change Your Subscription.
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Select the plan you want to change to (Upgrade/Downgrade) from those listed in the ShipStation Subscription Plan pop-up window.
If you upgraded your plan or you have not exceeded the maximum users for the plan you downgraded to, you're done. If you downgraded to a plan that includes fewer users than you have configured on your account, you'll see a pop-up to indicate an additional action is required.
In this pop-up, you can add the number of additional users needed. Review our article about adding and editing users for more details.
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Click Approve and Change to save any changes you make.
Important
To change the payment method, address, and email address associated with your ShipStation subscription (and Shipsurance charges) follow the steps below:
Scroll down to the Billing Information section.
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Click Change Billing Information and change any information as necessary.
Click Save when you're done!
Important
Billing information in ShipStation is only tied to ShipStation subscription and Shipsurance fees.
For billing questions or issues related to your carrier or postage provider accounts, please contact the carrier or postage provider directly.
The only information we include on ShipStation invoices are subscription fees and Shipsurance purchases. Postage purchases are billed through the carrier and will only appear on carrier account invoices.
If you need to export your order or shipment data over an extended period of time, ShipStation's Data Archive is your best option!
At the end of every month, we create an archive of your account's orders, shipments, and shipment items. Follow these brief steps to download and open your Data Archive in Microsoft Excel or a similar spreadsheet program.
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Look for the Data Archive section near the bottom of the Subscription page, and then click the link in the description to view your month-by-month archives.
In this archive area, you can see the total value of your orders for a given month as well as that month's total shipping costs.
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Click Download Archive to download the archive for that month. This gives you CSVs of your order, shipment, and shipment line item information for that month, in a compressed file.
We're sad to see you go, but we know sometimes things don't work out! The information below will tell you all you need to know to cancel your account.
Leave Us Your Feedback!
Please consider leaving us a note to let us know why you are canceling and what we can do to improve ShipStation. We'd really appreciate it!
Should you choose to cancel your ShipStation subscription, a number of things will happen.
Your subscription will be valid until the last day of your billing period, so you will still be able to use ShipStation fully until that time.
After Your Subscription Ends
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You will be able to login to ShipStation, but you will only be able to access the
Account > Subscriptionscreen (should you want to resubscribe).
Your free Stamps.com USPS postage account will be suspended.
You will not be able to run any reports from your ShipStation account. So be sure to run any reports you need on your shipment information while the subscription is still active.
Remaining Stamps.com Balance
If you have remaining funds in your Stamps.com account, please contact Stamps.com directly to request a refund.
Call: (877) 782-6739 (option 1) (Hours: M-F, 6am to 6pm PT)
Email: ShipperSupport@Stamps.com
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Log in to ShipStation using the same username and password you used previously on your account.
ShipStation will open the Account & Subscription pop-up.
If you are unable to log in, use the Forgot Password option in the login window. If you are unable to reset your password this way, please contact ShipStation support for further assistance.
Click Change Your Subscription.
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Select the plan level you'd like to use (even if it shows as the currently selected plan), and enter your billing information into the Account Billing pop-up window.
Note
If your billing information is still saved in ShipStation, this pop-up will be skipped.
Save your changes.
Your account will now be reactivated and you'll be able to access the rest of the app to start shipping again!
Your new billing period will start the day you reactivate your account.
Important
If you have a Stamps.com account associated with your ShipStation account, it will have reverted to a standard account when your ShipStation canceled. Please contact Stamps.com when you reinstate your ShipStation account.
Stamps
(877) 782-6739 (option 1) (Hours: M-F, 6am to 6pm PT)
ShipperSupport@Stamps.com
Stamps.com will convert your account back to the ShipStation Pro Plan. This will ensure you are not billed a monthly fee for your Stamps.com account going forward.