Split Orders Into Multiple Shipments

Use ShipStation’s Split Ship option to split an order into multiple shipments so that you can ship items separately. Using the Split Ship feature you can:

  • Split orders into multiple shipments: Create and print a label for each shipment containing the items you specify.

  • Create empty shipments: Use an empty shipment to create and print additional shipping labels for the order when items do not necessarily need to be associated with the shipment.

Each shipment created by either method has its own shipment details, tags, notes, packing slip, and unique customer notification emails.

Split Order Items into Multiple Shipments

Split an Order Item's Entire Quantity into a Shipment

SplitShip_AllQty.gif
  1. Expand the Shipment drop-down menu for the item and select the shipment to which you would like to split it.

    SS_SplitShip_MoveNewShipment_MRK.png

    What does (creates new) and (new) next to a shipment mean?

    • (creates new): Indicates that this shipment will be created and the items added to the new shipment when you save your changes.

      SS_SplitShip_CreatesNew_MRK.png
    • (new) : Indicates that this shipment will be created when you save your changes and that there are other items in the Split Ship pop-up already associated with this shipment

      SS-SplitShip_New_Mrk.png
  2. Repeat the process for each order item you wish to split.

  3. Click the Save button to confirm your changes and split the shipments.

    SplitShip_BTN_Save_MRK.png

    Be sure to click the Save button to save your changes. Clicking cancel or closing the Split Ship pop-up will not save any changes and your updates will be lost.

The items will be split into multiple shipments and the shipments will be displayed in the Order Details screen.

SS_SplitShip_AfterSplit1_MRK.png

The orders are also updated in the Orders Grid to display the multiple shipments associated with the order. Each shipment will be indicated in the Orders Grid as (1 of 2), (2 of 2), and so on.

SS_SplitOrders_1of2_MRK.png

Split a Partial Order Item's Quantity into a Shipment

SplitShip_Partial.gif
  1. Hover over the order item row and select Split.

    SS-SplitShip_LNK_Split_MRK.png
  2. Enter the Quantity and select the shipment to which the quantity should be split from the Shipment drop-down menu.

    SS_SplitShip_PartialQTY_MRK.png

    What does (creates new) and (new) next to a shipment mean?

    • (creates new): Indicates that this shipment will be created and the items added to the new shipment when you save your changes.

      SS_SplitShip_CreatesNew_MRK.png
    • (new) : Indicates that this shipment will be created when you save your changes and that there are other items in the Split Ship pop-up already associated with this shipment

      SS-SplitShip_New_Mrk.png
  3. Choose Apply.

    SS_SplitShip_PartialQTY_Apply_MRK.png
  4. Click the Save button to confirm your changes and split the shipments.

    SS_SplitShip_PartialQTY_BTN_Save_MRK.png

    Be sure to click the Save button to save your changes. Clicking cancel or closing the Split Ship pop-up will not save any changes and your updates will be lost.

The items will be split into multiple shipments and the shipments will be displayed in the Order Details screen.

SS_SplitShip_AfterSplit2_MRK.png

The orders will be updated in the Orders Grid to display the multiple shipments associated with the order. Each shipment will be indicated in the Orders Grid as (1 of 2), (2 of 2), and so on.

SS_SplitOrders_1of2_MRK.png

Additional Things to Consider

The Split Ship Pop-Up

Did you know you can...

  • Click an item name to open the Product Details for the item.

    SS_SplitShip_ItemName_MRK.png
  • Sort the items (ascending/descending order) in the Split Ship pop-up by clicking on the column header.

    SS_SplitShip_SortColumnHeader_MRK.png
  • Check if your marketplace supports partial fulfillment statuses.

    We recommend you verify that your marketplace supports the partial fulfillment status before splitting orders in ShipStation.

    This confirmation is especially important for customer notifications because some marketplaces may notify customers that the entire order is fulfilled when only the first shipment has been created. We suggest using ShipStation’s customer email notifications in this case so ShipStation can send notifications per shipment.

  • Split shipments cannot use the Branded Returns feature in ShipStation.

    If you offer your customers self-service returns with ShipStation's Branded Returns feature, they will not be able to complete their return request if the order has been split into multiple shipments.

  • Orders with split shipments are no longer updated with changes from the marketplace.

    Orders containing split shipments will no longer be updated by the marketplace.

Create an Empty Shipment

Create an empty shipment when more than one shipping label needs to be created and printed for an order, but items do not necessarily need to be associated with the shipment.

For example, a single line item on an order may need to be packaged into more than one box for shipping. Creating an empty shipment allows you to configure the additional shipment, create, and print the shipping label.

  1. Click the order number on the Orders Grid to open the Order Details screen.

    SS_SplitShip_Ordernumber_MRK.png
  2. Click the Create Another Shipment button.

    SS_SplitShip_BTN_CreateAnotherShipment_MRK.png

    A new shipment is created and displayed in the Order Details screen.

    SS_EmptyShipment2_MRK.png
  3. Configure the shipment, create, and print the shipping label as you would for any other shipment.

Additional Things to Consider

  • Delete an empty shipment by clicking the Delete shipment button associated with the shipment.

    SS_SplitShip_BTN_Delete_MRK.png
  • It is possible to split items into empty shipments during the Split Ship process.

    SS_SplitShipment_SEL_EmptyShipment_MRK.png

Split an Order: Legacy Layout

If you are using ShipStation's Legacy Layout and need to ship only part of an order or ship the items in the order as separate shipments, ShipStation allows you to split an order into multiple orders so you can create separate labels for each shipment.

You may receive a single order with multiple items that need to be shipped separately. Or one item on the order may be fulfilled by a third-party fulfillment service (like FBA) while the other item is shipped from your own warehouse. In this case, ShipStation allows you to split the order into multiple orders so you can create separate shipments for them.

Before You Split Orders!

Not all selling channels support the shipment update we send after an order has been split. 

At this time, orders split in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, and so we do not recommend splitting orders from these selling channels in ShipStation. If you have done so, you will need to manually update the selling channel with your shipment information. See our Integrations Guide for more information.

Try ShipStation's New Layout

ShipStation's new layout allows you to split an order's items into separate shipments within the order instead of splitting the order into multiple orders. This ensures the order records in ShipStation always match what you have in your selling channel and produces more accurate order and shipment reports.

Notes About Splitting Orders

If you are using ShipStation Legacy, please be aware of the following when splitting orders:

  • Whenever possible, split (or combine) orders directly in the selling channel before they import into ShipStation, rather than in ShipStation directly.

  • You can apply tags to the split order in the Split Order pop-up (for example, add a Backorder tag to the split order so the warehouse staff knows not to process the order yet).

  • Not all selling channels will accept a shipment notification for the split order. Those that do often require the order number to be exactly the same. In these cases, be sure to remove the -# suffix before confirming the split process.

  • The split action will be logged in the order's Order Activity section, but the activity prior to the split will not be copied to the new order.

  • We do not recommend attempting to recombine orders after a split. This can cause unexpected results when notifying the selling channel once the order has shipped.

  • Once you split an order, ShipStation will no longer import the marketplace status for that order. You will need to manually update the status of the ShipStation orders if the original order is shipped or cancelled on the marketplace side.

  • If you split or combine orders often, ShipStation's new layout may be a better option for your workflow. Review the Split Items Into Multiple Shipments section of this article for details on the process.