Use the Split Orders into Shipments option for orders with multiple items that you need to ship separately. You may need to do this because they ship from different locations, an item is not in stock, or many other reasons.
We recommend you verify that your marketplace supports the partial fulfillment status before splitting orders in ShipStation.
This confirmation is especially important with regard to customer notifications because some marketplaces may notify customers that the entire order is fulfilled when only the first shipment has been created. We suggest using ShipStation’s customer email notifications in this case so ShipStation can send notifications per shipment.
The Split Orders into Shipments option allows you to create separate shipments within a single order, with each shipment containing the items you specify. Each shipment also has its own shipment details, tags, notes, notification templates, and packing slip template.
Minimum Screen Resolution
The Split Orders into Shipments feature may not display or function properly at screen resolutions lower than 1280 x 1024. Please make sure your screen resolution is at least 1280 x 1024 or higher before using this feature.
By default, all of the items in an order live in a single shipment. The Order Details screen shows this shipment with all of its items in the Shipment section.
After you have split items into multiple shipments, the Shipment section in the Order Details screen will display each shipment with the selected items.
This short GIF demonstrates the process within the Order Details screen.
You don't have to create the labels right away. Neither are you limited to configuring the shipments inside the Order Details screen.
Once you split items into multiple shipments, each shipment will appear as a row in your Order Details grid. If any of the shipments contain more than one item, you can click the disclosure triangle to the left of the order to display all the items contained within that shipment.
You can select either row individually or together in the grid and configure the shipping in the Shipping Sidebar, just like you would for any other order. Once you create a label for one, that row moves to the Shipped status and creates a shipment record in your Shipments tab.
If you are using ShipStation's Legacy Layout and need to ship only part of an order or ship the items in the order as separate shipments, ShipStation allows you to split an order into multiple orders so you can create separate labels for each shipment.
You may receive a single order with multiple items that need to be shipped separately. Or one item on the order may be fulfilled by a third-party fulfillment service (like FBA) while the other item is shipped from your own warehouse. In this case, ShipStation allows you to split the order into multiple orders so you can create separate shipments for them.
Not all selling channels support the shipment update we send after an order has been split.
At this time, orders split in ShipStation for Amazon, OpenSky, SellerActive, or TradeGecko will not update correctly on the selling channel, and so we do not recommend splitting orders from these selling channels in ShipStation. If you have done so, you will need to manually update the selling channel with your shipment information. See our Integrations Guide for more information.
Try ShipStation's New Layout
ShipStation's new layout allows you to split an order's items into separate shipments within the order instead of splitting the order into multiple orders. This ensures the order records in ShipStation always match what you have in your selling channel and produces more accurate order and shipment reports.
If you are using ShipStation Legacy, please be aware of the following when splitting orders:
Whenever possible, split (or combine) orders directly in the selling channel before they import into ShipStation, rather in ShipStation directly.
You can apply tags to the split order in the Split Order pop-up (for example, add a Backorder tag to the split order so the warehouse staff knows not to process the order yet).
Not all selling channels will accept a shipment notification for the split order. Those that do often require the order number to be exactly the same. In these cases, be sure to remove the -# suffix before confirming the split process.
The split action will be logged in the order's Order Activity section, but the activity prior to the split will not be copied to the new order.
We do not recommend attempting to recombine orders after a split. This can cause unexpected results when notifying the selling channel once the order has shipped.
Once you split an order, ShipStation will no longer import the marketplace status for that order. You will need to manually update the status of the ShipStation orders if the original order is shipped or cancelled on the marketplace side.
If you split or combine orders often, ShipStation's new layout may be a better option for your workflow. Review the Split Items Into Multiple Shipments section of this article for details on the process.