This guide shows how to create a return for your Shopify order using Shopify Returns and Exchanges in ShipStation. (First, the feature must be set up and enabled in ShipStation.)
Limitations of Shopify Returns & Exchanges in ShipStation
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At this time, only orders from Shopify work with Shopify Returns and Exchanges in ShipStation. More selling channels and marketplaces are coming soon!
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You can only use Shopify Returns and Exchanges with a Shopify store that is not already connected to Return Rabbit.
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Currently, Shopify Returns and Exchanges only supports domestic shipments. You cannot create return labels for international shipments at this time.
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Select the order from the Shipments grid.
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Click Create Return.
The Create Return button is available on the Shipments grid and in the Shipment Details.
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Select the product to return or exchange.
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Select the return Quantity and the Return Reason.
Return Reasons include:
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Ordered Incorrect Product
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Changed My Mind
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Defective Item Received
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Style not as Expected
Within each Return Reason option, you can add a return explanation.
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Click Continue.
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Choose the Return option and click the Return button.
The next screen will show the item as Marked for Return.
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Verify that the item(s) in the Create Return or Exchange pop-up are correct, then click Continue.
You can add additional returns or exchanges to the remaining items in the order.
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Add a Phone Number for the customer, then click Save Changes.
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Complete the Return Location, Return Shipment Details, and all relevant information in the Configure & Submit Request pop-up.
Waive Label Cost
Check the Waive Label Cost box to charge your account for the return label instead of the customer.
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Click Confirm Request.
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Add your email address, and click Save Changes.
A Service Request email will be sent with instructions to finalize your refund or exchange.
The Return Details pop-up will show.
The item will appear in the order as Awating Refund Approval status until the item has been returned. Then you can approve the return, reject it, or take alternate actions for the return.
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Choose Approve all to approve and accept the return, Reject all if the return is unacceptable, or Return Actions for additional options.