This guide shows you how to set up, use, and manage Shopify Returns and Exchanges for ShipStation. You can create, organize, and track return shipments, all from one place.
Customize your return process to match your workflow with flexible settings and automation options in Shopify Returns and Exchanges. This feature simplifies post-shipment operations for you. It also improves the returns experience for your customers by keeping them informed every step of the way.
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A ShipStation account with Scale - Platinum plan or higher
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A connected Shopify store. Learn how to connect stores in ShipStation
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An active carrier setup on the ShipStation account. You can use ShipStation Carriers or add your own carrier account.
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An active Ship From Location and Return address
Limitations of Shopify Returns & Exchanges in ShipStation
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At this time, only orders from Shopify work with Shopify Returns and Exchanges in ShipStation. More selling channels and marketplaces are coming soon!
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You can only use Shopify Returns and Exchanges with a Shopify store that is not already connected to Return Rabbit.
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Currently, Shopify Returns and Exchanges only supports domestic shipments. You cannot create return labels for international shipments at this time.
New ShipStation merchants who have a Shopify store can activate Shopify Returns and Exchanges when they set up their ShipStation account.
Shopify Returns and Exchanges activation is available to current ShipStation merchants via two locations in the application: the Returns Grid and the Store Setup Settings.
Each option will launch the Activation Wizard.
Set Up for Pre-Existing Shopify Stores
This procedure is for pre-existing stores. If you need to connect a Shopify store, please see the Connect section of our Shopify Integrations Guide.
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Click Activate.
A store activation pop-up will appear.
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Click Activate next to your desired store.
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New vs. Pre-Existing ShipStation Accounts
For first-time merchants logging in to their new ShipStation account, ShipStation will skip Steps 4 & 5 and automatically complete them for you. Pre-existing merchants must complete Steps 4 & 5.
Click Authenticate.
You will be redirected to your Shopify Store to confirm access.
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Confirm your access in Shopify and return to ShipStation.
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Select the carrier(s) you would like to use for processing returns from the list of carriers already added to the account.
Click Continue.
Modify or Update the Return Services
To modify or update the return services you use, go to Settings, select Shipping from the side panel, and then choose your desired Carrier. See the Disable Services or Carriers section in ShipStation Carriers.
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Select the Ship From location you would like to use for processing returns.
Once authenticated, a success message will show on the Activation pop-up.
Set Up for Pre-Existing Shopify Stores
This procedure is for pre-existing stores. If you need to connect a Shopify store, please see the Connect section of our Shopify Integrations Guide.
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Go to the Returns tab, then click Activate.
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Select Activate next to your desired store.
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Select 1 of 2 options for your Default Return Service:
Option 1: Cheapest, or
Option 2: Use my preferred service.
Select your preferred Carrier and Service from the dropdowns.
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Click Continue.
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Choose your Return Shipping Location, then click Finish.
You will see a success message and more options.
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Choose to Activate another store or Manage Return settings.
You can also close the activation pop-up.